Scanning officejet 7410

I can print wirelessly, and copy without problem. Can' t scan. HP solution center error box states " HP Solution center can not run because your device installation is not complete." I have uninstalled and reinstalled the drivers and software. Not sure where to go from here. I'm not very tech savvy.

Hello Russjr,
Welcome to the HP Forums.
I see that you are having an issue with scanning from the computer due to an incomplete installation.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

  • Why Can't I scan anymore on my HP Officejet 7410

    Upgrading to Mavericks on my 2010 MacBook Pro has totally broken my ability to scan on my HP Officejet 7410.
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    What to do now?
    Anyone else having this problem?
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    Must I abandon HP for one of the newer printers?
    Steve

    Hello JessTandi, Welcome to the HP Forums.  I see that you are having an issue when attempting to print on 11x17 paper. What is the software or printing program you are using when attempting to print on this size?  Please make sure the size is set in the software and on the printing preferences. We can run the HP Print and Scan Doctor just in case there is an issue with the software. Please feel free to write me back if you have any other questions.   Cheers,     

  • No HP driver to  allow the scan function on an Officejet 7410

    Like an idiot I went out and purchased Mac OS X 10.5 the first weekend so I could be the "first on my block" to have installed it. Unfortunately, when I went to scan with my HP Officejet 7410 All in One, the HP prompts said I needed to install new software. I called HP and after getting through the maise in India, a technician in Canada said that Apple neglected to provide code to any third party vendor until a week before the new OS was made available to the public. Thus, until HP provides an OS X compatable driver for OS X 10.5, I have to run to Fed Ex to scan in documents. Isn't Mac OS X 10.5 grand??? Next time I will be sure to wait to purchase any new OS until the third party vendors have provided new software for the new OS. By the way aren't there any individuals who work for HP in the United States. I had to sign in in India to talk to a technician in Canada. What is this country coming to?

    Like an idiot I went out and purchased Mac OS X 10.5 the first weekend so I could be the "first on my block" to have installed it. Unfortunately, when I went to scan with my HP Officejet 7410 All in One, the HP prompts said I needed to install new software. I called HP and after getting through the maise in India, a technician in Canada said that Apple neglected to provide code to any third party vendor until a week before the new OS was made available to the public. Thus, until HP provides an OS X compatable driver for OS X 10.5, I have to run to Fed Ex to scan in documents. Isn't Mac OS X 10.5 grand??? Next time I will be sure to wait to purchase any new OS until the third party vendors have provided new software for the new OS. By the way aren't there any individuals who work for HP in the United States. I had to sign in in India to talk to a technician in Canada. What is this country coming to?

  • HP officejet 7410 scan problem

    HP Officejet 7410 scan option was working fine till now. When I push 'Scan' botton on printer it comes up with the following message"You need to install or run HP software for this feature". Other functions work ok. Any suggestions woudl be appreciated. Tx

    Hi @jerryoz,
    Welcome to the HP Forums!
    I noticed that you cannot scan with your HP Officejet 7410. I am happy to help!
    Some questions for starters:
    What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos. 
    Are you able to make copies with your printer?
    In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
    Hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet 7410 to scan? Printer says I need to install or run HP software for this feature.

    If anyone helps me, thanks much in advance.  I am using a Pavilion dv7 laptop.  Old but still running.

    Hi latterrain,
    I am glad to hear your Pavilion dv7 is still working I would be happy to help you get your Officejet 7410 scanning to it.
    Please post back with the answers to the following questions;
    Is the printer connected wirelessly or with a USB cable?
    Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
    Do  you have any other HP Printers installed on this computer? If so, do you still have the printers?
    What version of Windows do you have?
    While I wait to hear back from you, if you haven't already tried the HP Print and Scan Doctor, please do so and let me know the outcome. You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
    Click here to download and run the utility > HP Print and Scan Doctor
    I look forward to hearing from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet 7410 All-In-One Doesn't work after installing Snow Leopard

    installed Snow Leopard yesterday ....my HP 7410 printer doesn't work properly ....take a look at the response the HP Service Center gave me:
    +Hello Charles,+
    +Thank you for contacting HP Total Care.+
    +I understand from your email that you want the 'HP Officejet 7410 All-in-One Printer' software driver for 'MAC OS X 10.6'.+
    +I appreciate for the opportunity to assist you.+
    +*Charles, I regret to inform you that the unit does not support the operating system. I recommend you change the OS to Microsoft Windows to avail the unit software driver.*+
    +I will be more than happy to assist you when you change the OS.+
    +For information on keeping your HP and Compaq products up and running, please visit our Web site+
    at:
    +http://www.hp.com/go/totalcare+
    Sincerely,
    Sentinaro
    +HP Total Care+
    +Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back upyour data.+
    +For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.+
    +HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.+

    Help! I've spent hours researching this and can't find a solution...
    I upgraded 3 Intel Macs in the house to Snow Leopard last weekend. All went differently...but all were successful. I found that the connection to my HP Officejet 7410 (connected wirelessly to 802.11g Airport Express (AEX) network) was "broken". Deleted then "re-intalled". Documents could now be printed. I then found out scan function was "broken". Figured out how to scan with new Snow Leopard "baked-in" driver and Scan tab...different, but it worked.
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    Only strangeness I can think of is the following: When setting up the network(s), I had the option of naming the 5 ghz band something different. I set mine up with the same name of the 2.4 ghz network with 5ghz in parenthesis (i.e. BobbyG and BobbyG (5 Ghz)).
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    Very Respectfully,
    Bobby G.

  • Switched to Mac - Trouble installing HP Officejet 7410

    I'm switching from Windows to Mac after a disaster while upgrading to Vista (another story). Mac mini is up and running fine. I've been very pleased with my HP Officejet 7410 since late 2004. However, installation with the Mac has been a challenge.
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    Greg - Well I tried the "reset" suggestion after running the new, downloaded driver from HP - and same results. When I go to add the new printer, the system does not automatically find the correct driver. I'm offered "Select a driver" and the HP 7410 does not show up in the list - and mainly Gutenprint drivers are listed - no HP drivers.
    My HP Photosmart 475 printer installs just fine.
    It still seems to be how to get the HP driver in my "available" list.
    Brian

  • My Officejet 7410 won't print documents

    My Officejet 7410 won't print any files.  The HP downloadable troubleshooting utility found nothing wrong with my printer.  I've deleted this printer from Windows XP.  I've then shut down my computer and printer, restarted the computer, and then reinstalled my printer.
    I can print a test page just fine.  I can scan a document and save it.  But I can't print from Word, WordPad, NotePad, or any document through my browser, which is Google Chrome.
    The printer was working perfectly yesterday.  Any ideas on what is going on?
    I'm pretty desperate, I need to be able to print for my job, and by tomorrow morning I'm going to need to print again, so the clock is definitely ticking.
    UPDATE:  I removed the printer(s) from my printer list, completely uninstalled the software, and downloaded new software and reinstalled the printer.  Now it prints and scans.

    Hi,
    Do you have an option for Draft mode in the print settings / print preferences?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Wireless installation of Officejet 7410 on a MacOS X under Snow Leopard (10.6.8) fails.

    I have an Officejet 7410 wireless printer. It is connected to my wireless home network, as is my new MacBook Pro running MacOS X 10.6.8. The printer works fine (printing and scanning) from Windows 7 equipped PC's. The built in webserver of the printer is perfectly accessible from the MacBook using various webbrowsers. The printer can be used when it is hardwired via the USB port to MacBook. But there is no connection whatsoever when I try to print or configure the printer using software downloaded from HP.
    This question was solved.
    View Solution.

    Let's reset the printing system:
    - Sys Prefs, Print & Fax
    - Right (control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Scanner and fax problems with the Officejet 7410 AIO

    Hi
    I have Windows 7 SP1 Ultimate 64 bit and I installed the basic drivers for the network of the Officejet 7410 AIO printer and I checked that all its functions worked properly.
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    Thanks
    Bye
    balubeto

    Hi balubeto,
    Welcome to the HP Forums!
    I see that you are having scanning, and faxing problems with your HP Officejet 7410 on Windows 7 SP1.
    I would recommend the following:
    Run the HP Print and Scan Doctor, to diagnose the issue.
    Uninstall the software. Uninstalling the Printer Software.
    Re-install the software using the HP Printer Install Wizard for Windows.
     Hope this helps, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Officejet 7410 Driver for Windows 10 does not find my wired (Ethernet) printer during installation

    The driver apparently didn't install completely because I can't run HP Solution Center. I can access the web server on the printer by using the IP address in a browser.  I set it to a static address. The driver seems to install except that it won't find the printer when I select a wired network printer. This printer has been working for years with Windows 7. Surprisingly, I can still print, but I can't scan since the Solution Center won't run. If I use the print and scan doctor, it tells me I need a new driver, but if I then try download it from that program, it always fails. I have installed the driver with a data of Aug 3 2015.  That seems to be the latest one. I don't know whar else to do.  I need some help.

    Welcome to the HP Community , I hope to help you with the installation issues you're having with your Officejet 7410 on Windows 10. Below are some suggestions I have for you to try. Let me know what happens. If you see any error codes or messages, please tell me the specifics. Start with power cycling the network devices:
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    Plug the router back in and wait another minute, next turn on the printer and computer.  Perform a Clean Boot on your computer:1. Begin by typing “msconfig” in the Cortana Search Box and then click on MSConfig (Run Command)
    Or on your keyboard press the Windows + R key at the same time and type Msconfig in the run window, then click on OK or hit enter.
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    3. Remove the check from Load Startup Items
    4. Click on the Services tab
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  • Can't Connect OfficeJet 7410 to new wireless network - used to work on old one

    Hi, I'm on a Mac OS.  I just upgraded my wireless network to use an airport extreme.  I have a verizon fios router - same as I had when it used to connect.  The only change was adding the airport extreme.  Now, the officejet 7410 all-in-one will not connect to the wireless connect.  It SEES the name of the network, and asks me for a WEP Key, which it didn't used to do.  It used to ask me for the network password.  I found the WEP key on the router and it acts like it is trying to connect but takes a long time and then gives me an error.  One time it never gave me an error and seemed like it had worked, but was not connected.  It just gave up. 
    My configuration page indicates offline with no active connection and wireless status disconnected.  
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    Hi YSJA,
    I'm sorry to hear you've had problems accessing your Officejet 7410 since adding the AirPort Extreme to your home network.
    I have included a link to HP's Wireless Printing Center troubleshooting section. It has section, "Was anything changed or updated on your router recently?" that has detailed steps to help you resolve the issue.
    Wireless Printing Center Troubleshooting
    http://www.hp.com/global/us/en/wireless/troubleshooting.html
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet 7410 All-in-One no longer 'automatically' print double sided

    After upgrading my PC from Windows XP 32-bit to Windows 7 64-bit my HP Officejet 7410 All-in-One printer no longer prints double-sided automatically.  When sending something to print I am presented with only two options: Print One-Sided or Manually Print on Both Sides.  If I choose the latter I have to manually reload the paper when prompted.  I have tried searching for updates and downloading drivers but nothing  has resolved the problem.  I've even gone into printer properties printing shortcuts and changed the settings in "Print on Both Sides" to 'automatically' and still I am prompted to reload the paper.  It is a real pain when I have to print a very large slide pack especially when the printer decides to pick up two sheets at the same time.  I have spoken to HP and they say my printer is old and they cannot help me.  It is about 8-10 years old.  Any advice would be gratefully received. 

    Hello Toosweet
    In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • Problems printing with Officejet 7410 with Windows XP

    Hi
    I have an Officejet 7410 set up at home on my woriesless network. For the last two months it has been working perfectly this way, I have two laptops that print to it, one that runs on Windows 7 and one on Windows XP that have both have the most up to date drivers installed and were working fine. I also regularly connect to a remote desktop connection to access my office database and also print to the Officeject 7410 through this connection as well.
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    I would be grateful for any suggestions anyone can give to help me resolve this please.
    Many thanks
    Jo

    Hi Jo,
    Usually when everything is working fine and then suddenly goes wrong on only 1 computer it means something has been introduced onto the computer with problems.
    Do you recall any software you might have installed on the XP machine prior to your problems? In particular did you add Service Pack 3 to your XP machine?
    Please note I have a new account Print_Hint
    (this one is no longer active)
    Although I am an HP Support Engineer, I am speaking for myself and not for HP.

  • Double sided printing on HP officejet 7410 and windows 8.1

    I recently had to upgrade to a new computer with Windows 8.1 and after downloading the driver for my old HP Officejet 7410 All in One WITH the double sided printing attachment, I cannot get it to print on both sides automatically, as in the printer setup there is only "print one page" or manually print double sided.  I continue to get the manual print instructions to turn the pages over.  I have downloaded the driver twice and cannot find an option for the double sided driver.  The printer still prints double sided automatically with the other old computer i have.
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    I have the same problem.  I have the HP Officejet 7410 that supports automatic double sided printing.  I recently upgraded to Windows 8.1.  I installed the most recent software and drivers from the HP support site.  But automatic double sided printing is no longer an option.  What's up with that HP?  How about a fix?

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