Scanning on a Photosmart C309a

I have a MacBook using OSX 10.9.5, connected via ethernet. When I try to open the scanner it doesn't get past the "Waiting for Scanner" message. I have checked all connections, restarted the computer and shut down and restarted the printer.

Hi @twiley ,
I see that you are getting the error message "Waiting for Scanner". The Mac is connected to the router by Ethernet. I would like to help.
Are you having this issue scanning from the Apple Software or are you trying to scan from the printer to the Mac?
How is the printer connected? (USB/Ethernet/Wireless)
The drivers for 10.9 are installed by the Apple Updates.
If you have older HP Software still installed on the computer, uninstall it.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Photosmart C309a)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
I have provided a document for how to Scan from OS X v10.9 Mavericks Without HP Software for HP Multifunction Printers.
If you are trying to scan from the printer, try the steps in this document.
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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OSX Maverick & Photosmart c309a scanning problem

I have upgraded to MAC OSX Maverick 10.9 .
Before installing MAVERICK I was able to scan and save no problem, but now I can scan but not save, error message saying "ensure file is not write protected".
So I deleted the HP SCAN software intending to download the latest version...... but I can't find HP SCAN software on hp.com and MAC SOFTWARE UPDATE doesn't show any updates available ......
a) is anyone else having this SCAN SAVING error? solution?
b) anyone know where I can download the HP SCAN software?
Thanks!!

Hi Jezza2013,
I'm sorry to hear that you are having issues scanning with your Photosmart C309a since upgrading to Mac OS X 10.9.
I have included a document on scanning with Mac OS X 10.9 Maverick.
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Want to be able to scan w/ Photosmart C309a on wireless network

I want to add HP Solution Center to be able to scan documents from my laptop wirelessly. I've loaded and installed all the latest HP software for the HP Photosmart C309a printer on to my new Toshiba laptop. I have been able to print from Word and Adobe Reader, etc., wirelessly, but I cannot access the printer via the HP Solution Center to scan documents. I'm told the device installation is not complete. So....
...When I attempt via "Add a Device Photosmart..." the software detects the printer but each time, whether I try via ethernet (connected with cable) or wireless, after running the network diagnostics, it fails. I've done this at least a dozen times.
Another laptop with the same software nearby is connected via wireless and works flawlessly. The one I'm working on won't work.
This question was solved.
View Solution.

I would try uninstalling, rebooting, then reinstalling the printer software. There should be an uninstall icon in the HP/printer folder in the programs group.
If you have other HP printer software installed that you are not using I would uninstall that as well.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

I've upgraded to Mavericks. HP Scan no longer works to scan images from an HP Photosmart c309a yet the printer works. My Mac does not recognise this scanner as a scanner, only as a printer. How do I get my applications such as Preview to use this scanner?

I've upgraded to Mavericks. Formerly HP Scan we used to establish communications with an HP Photosmart c309a all-in-one printer/scanner on my wi-fi network. As of the Dec 2013 update to Mevericks, it appears that HP Scan is now disabled and I cannot find this device as a scanner in System Preferences. I cannot connect to it in either Preview, Pages, or Photoshop Elements 8. Does anyone know a way of getting the OS to recognise this as a scanner?

How was the printer added? Using AirPrint or the HP ppd? Since Mavericks defaults to adding an AirPrint printer with the AirPrint ppd, it might be necessary to add it again with the HP ppd, after making sure you have the HP drivers installed.

Mac os x 10.7.4 connected to a photosmart c309a. Scan documents to word and edit?

I have a mac os x 10.7.4 connected to a photosmart c309a. I use the mac drivers to scan document. Everything is updated and working fine. However, I would like to scan a document, copy it to word, and edit. How can I do this?

The OCR software does not necessarily need to integrate with the HP Photosmart driver. You scan the document, save it as a JPG, TIFF, PDF or whatever and then run the OCR software against the scanned file.
I use Readiris with an HP AIO printer on Lion and it works just fine, using MS Word to edit the results.

HP Aio photosmart C309a

I have used image capture to scan pictures from my scanner. HP software will not scan either. It prints fine by bluetooth even though I have a direct connection with a USB too. It does not recognize I have a USB connection for printer or scanner.
I have a Mac 10.6.8. All of the sudden after scanning in the past week, it says, No camera or scanner detected. I was connected with usb and bluetooth. I did everything to fix this, I checked my usb connection, I deleted the printer and added it back,(it would only recognize a bluetooth connection). I rebooted computer, and shut down printer, unplugged, waited, and plugged it back in, re-booted... I repaired my dics permissions, and I checked for and attempted to install updated software.....and finally got this message.
Some components installed on your computer were developed for another version of HP utility. These components will not be loaded and some functionality related to your device will not be accessible. Please click HP support item on the toolbar to visit HP Online Support site and download the latest version of HP software.
I updated the software, and it still gives me the same message.
Now I have totally uninstalled the software, and will attempt to re-install and update. Need help, or ready to just buy another printer.
FYI - I bought this printwer about 4 years ago, it was messed up, so they sent me another one (the one I have now), and it has never worked right either.

Hi nursnchg,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Photosmart c309a to your Mac OS X 10.6.8, either with a USB connection or bluetooth. I am happy to help you with this scanning issue!
So we can verify that the hardware works on the printer, what happens when you make a copy instead of a scan?
I know you have done some of these already, but I would recommend to try the following in this order:
Uninstall the software. Uninstalling the Printer Software
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Re-install the software. HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
If that still doesn't work, I would also recommend trying to plug the USB cable into different ports on the Mac, as well as trying another USB 2.0 printer cable, in case there might be a problem with the cable itself.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP Photosmart c309a no longer printing and drivers not available

My HP Photosmart c309a printer which previously worked successfully printing wirelessly suddenly stopped longer working and showed as Offline and the dirvers do not seem to be available for my Macbook Air. I have set the printer back to default settngs and reconfigured wireless and bluetooth. I have turned printer and laoptop on and off. I then removed the printer from the list in Printers and scanners in System Preferences and then have tried to add it it back. The Photosmart shows as a device to be added but when I add it, I then get a message:
"Can't install the software because it is not currently available from the Software Update server."
I have downloaded general HP Photosmart software from apple download site and that hasnt had any effect, and I have tried to download from HP site for C309a for mac http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en&os=4159&product=373... but there is no download available directly (like there is for Windows). The instructions take you to Printer & Scanners and Add printer, so same vicious circle as above. I have also tried adding the IP address for my printer but get the same message. After trying these various work arounds we can now prnt from daughters PC (after downloading drivers again from HP site) and other daughters mac is now working but i cant add my printer back to my selected prnters on mine. Hoping someone can help me very soon. Thanks Lisa

The radio may have failed. Let's try a test:
Make sure the radio is enabled. The blue Wi-Fi light should be on.
Turn off the Bluetooth radio. The blue BT light should be off.
Press and release together the <setup> and <#> keys. A diagnostic report will be generated.
At the top of the report is a section labeled [ USB Host ]. Tell me the RNDIS PID/VID values.
At the bottom of the report is a section labeled Undirected Scan - Wireless Networks Found = X. Tell me how many networks are detected, the names of the networks, the channel and the RSSI. Also tell me which one is yours.
If the PID/VID in step #4 is N/C and there are no wireless networks found in step #5, then the radio may have failed.
One last check is to turn the printer off and unplug the power supply. Then while pressing and holding the # the 6 keys, plug in the printer power. Hold the keys for 10 seconds then release.
After the printer initializes, repeat the steps above and report back.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

OSX 10.6.6 does not recognise Fax or CD printing on HP Photosmart C309a

I have just spent all day trying to get my new admin iMac at work to printCDs or scan using the attached HP Photosmart C309a Multifunction printer. I'm connected via USB.
The latest HP drivers from Apple have been installed, and the latest software for the printer from HP, including Photosmart studio app has also been installed. Permissions verified, printer reset etc.
The printer is communicating with the computer because we can print to paper, and utilities such as ink levels etc are clearly displayed on the iMac. The computer' finds' the printer so the physical communication is fine. When I try to scan or print to a blank CD, the computer says Cannot create a session in the scanner and (ii) your default printer cannot print directly to CD or DVD, even though this is one of the main functions of this combi printer !
Under OSX 10.5 we had no problem connecting to the printer and using all of it's functions. Now we have received a new iMac running Snow Leopard this isn't possible any more. I have been on to HP Technical support and they have talked me through a manual uninstall of the HP software and a re-install, which I have carefully carried out twice, both to no effect. Deeply frustrating !
I know that this is a software issue, but I'm damned if I know how to effect a solution to this problem.

Hi Bruce
Interesting, thanks.
I guess the obvious question is, where would I get UK drivers from ? Most of the website (hp.com) is Windows orientated. There were two upgrades for OSX listed for this printer, one C309a all-in-one and another for their photosmart studio app.
Apple have a generic HP printer upgrade specific for OSX 10.6. The advice from HP was to manually uninstall their software from the HD (they gave me a long list of things to delete). Why this was not undertaken by their enclosed 'uninstall app' beats me. Then verified and repaired permissions.
Then I was told to install the Apple upgrade. I did this and tried the scan function first, as instructed. This failed to open a scan session. However the printer scanned and printed manually OK.
I then rebooted and installed the HP upgrades and tried the scan again. Same result. The CD print function from the Photosmart Studio App produced an error "your default printer does not support direct printing to CD or DVD". If I used the Photosmart print App, I could get the CD to print but the size was wrong, even selecting CD 120mm as 'paper size'.
Clearly this is a software issue and someone would have spotted this in some sort of debugging test surely ? Anyone any suggestions ?

With HP update for Maverick my photosmart C309A does not work properly

After the HP-update for Maverick my printer HP Photosmart C309A does not work correctly. The scan facility is gone and the printer "hangs" after one print. I had to reset the printer software from a backup and to disable the automatic installation facility on my IMac. Shortly, very very very nasty. I hope this is the way for Apple to change this update into a good one. There is no other way to communicate with Apple then through the Community. I wander if Yosemite gives the same problems with printers.

You are welcome.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Some people have solved this by restoring their previous driver from their backup.

Trying to add my HP Photosmart c309a

Trying to add my HP Photosmart c309a printer. Under system preferences, Print and Scan, click + to add printer, highlight the HP Photosmart c309a printer, and even though it says the selected printer software is available from Apple, after I click "add" it searches and comes back with: Can't install the software for the HP Photosmart C309a series because it is not currently available from the Software Update server.

I have an HP 2710 All-in-one (wireless) hooked up to my network. I never have problems printing, but when I scan, I have to go to the printer, press the scan button, then select the "computer" I want to connect too, which is my macbook. If I do not go to the printer and select the macbook then I get the same error you are talking about. Have you tried this solution yet?

Uninstall HP Photosmart C309a

I've been using an HP Photosmart All-In-One C309a for the past 5 or so years. I used the Uninstall app to try to uninstall old printer software from my MacBook Pro. Some things were removed, including the Uninstall app - that's no longer on my computer. However, there are still 22 HP items left on my computer. According to what I've read in this forum, old stuff should be uninstalled before I install the new printer I just bought - and the forum said not to drag-n-drop to the trash. Some of the things still left on my computer are: HP 4215.jpg (must be from the printer I had before the Photosmart C309a); a folder called HP Albums; a folder called HP Copy Fax Print and Scan; HP Photosmart Create; HP Photosmart Print; HP Photosmart Share; HP Photosmart Stitch; 7 files, called hProcess3_Standard.png (except where the number 3 is in that filename, the number is different on each of the 7 files, ie: hProcess3_Standard.png; hProcess4_Standard.png, etc.); and for each of those files there are 7 files called hProcess3.glo, hProcess4.glo, etc. How can I get rid of all of these so that I can install my new printer.

Hi @enigma2008,
Welcome to the HP Forums!
From what I can see, all of those items should be safe to remove (not sure who mentioned no drag and drop to the Trash, but that's part of the instructions I'm about to give ), but I'm going to get you some steps for a Manual Uninstall which should take care of most of those files!
Please follow the instructions to manually uninstall the HP software posted in this Re: Scan Definition thread by my colleague @Sunshyn2005.
Let me know how that goes for you and if you have any other questions before installing your newer HP printer
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart c309a Bedienfeld reagiert nicht. Photosmart c309a panel is unresponsive

Hallo,
das Bedienfeld meines hp photosmart c309a reagiert nicht mehr.
Nach dem Starten friert der Monitor am Drucker mit folgender Anzeige ein: "Bitte warten. Druckervorb. wird durchgef."
Über das Bedienfeld am Drucker lassen sich keinerlei Funktionen mehr ansprechen. Ich kann den Drucker weder ausschalten noch Hilfe, Abbrechen oder irgendeine andere Funktion nutzen.
Ich habe in einem Forumsbeitrag von Februar 2011 von dem selben Problem gelesen.
http://h30492.www3.hp.com/t5/Drucker-und-All-in-One-Ger%C3%A4te/Photosmart-C309a-l%C3%A4%C3%9Ft-sich...
Da es offenbar bis heute nicht gelöst wurde, stelle ich hier erneut die Frage und hoffe auf raschen Support von hp oder jemand anderem, der sich auskennt.
Ein paar Infos:
Ich besitze den Drucker seit November 2011
• Der Drucker ist per USB-Kabel verbunden mit einem iMac mit Mac OS X 10.6.8
• Obwohl das Bedienfeld eingefroren ist, druckt und scannt der Drucker weiterhin über die Mac Software
• Druckerkabel rausziehen und Drucker neustarten hat nicht geholfen
• Drucksystem zurücksetzen hat nicht geholfen
• Ich habe vor kurzem ein neues WLAN Modem installiert. Dies fällt zusammen mit dem Auftreten des Problems mit dem Drucker.
Vielen Dank für den schnellen Support
Hello,
the control panel of my hp photosmart C309a is unresponsive.
After starting, the monitor at the printer freezes displaying: "Bitte warten. Druckervorb. wird durchgef." ("Please wait preparing Printer is performed."
Functions from the front panel of the printer can no longer be addressed . I can't turn off the printer nor use Help, Cancel, or any other function.
I read of the same problem in another forum post from Feb 2011.
http://h30492.www3.hp.com/t5/Drucker-und-All-in-One-Ger%C3%A4te/Photosmart-C309a-l%C3%A4%C3%9Ft-sich...
Since the problem was apparently not solved until today, I ask the question here again and hope for quick support from HP or anyone else who knows.
A few details:
• I have the printer since November 2011
• The printer is connected via USB cable with an iMac with Mac OS X 10.6.8
• Although the panel is frozen, the printer still prints and scans on the Mac software
• Pulling out the printer cable to restart the printer did not help
• Reseting the printing system did not help
• I have recently installed a new wireless modem. This coincides with the appearance of the printer problem
Thank you for the quick support
This question was solved.
View Solution.

Hello,
Thanks for the post. On this one, with this error message, we could have a couple of issues. The first thing to address would be the network configuration since you indicated the issue surfaced about the same time you replaced the modem. I've included a link below with some excellent t-shooting steps that will expose any "network/modem" related issues. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02790693&tmp_task=solveCategory&cc=us&dlc=en&la...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
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Wireless Radio is not functioning on Photosmart C309a

VERY FRUSTRATED right now....I've read similar posts about this and wonder if there is a significant flaw with the wireless radio in this model that HP will not acknowledge....
I've got a 13 month-old (Still shiny new) Photosmart C309a that is just past the warranty date. It really hasn't been used much at all -- just basic household use. I am totally kicking myself since we started having problems with the wireless network disconnecting about 3-4 months ago (when it was still under warranty). It was a sporadic issue, and I was always able to do a reconnect by doing a combination of unplugging it and then using the "Wireless Setup Wizard" to reconnect. Now it cannot find the wireless network at all. The Wireless Radio is "on" and when I run the Wireless Network Test I now get "The Wireless Radio is not Functioning. Contact HP Support". My wireless network seems to be working just fine for everything else, so I truly think this is a printer problem.
Anyhow, because it is just past warranty, we have called HP support twice and have not gotten much help either time. They do not seem to care and tell you they will have to charge you for the help?!?
Am I supposed to replace a perfectly good printer since the wireless doesn't seem to connect? Is there another way to fix this? Is there a way to just replace the wireless radio and not the whole printer (and is that advisable)?
I would greatly appreciate any help!

This seems to be an issue with HP wireless printers. The Photosmart C309a is my second all in one in 5 years. Same as many others, my wireless went dead 13 months after purchase with very light home use. Last one had wireless go dead same way and had to use it wired to the network for 4 years.(except for wireless, old printer still works fine, had to upgrade for Windows 7)
Seems HP should correct this issue or at least quit advertising wireless printers when the wireless dies and cannot be fixed.
No one should have to purchase a new all in one printer to have wireless when everything works except the wireless after the first year. The printers cost way too much for cheap wireless with a short lifespan. If HP does not do a recall on these printers for the wireless, I'm going to purchase a different name brand next time... Starting to look up reviews now on other printers.

HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?

My HP Photosmart C309a printer stopped printing. i uninstalled & re-installed the printer and software. on the reinstall, a message popped up that "wireless radio is not functioning'" how do i troubleshoot this?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Do it soon.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Scanning on a Photosmart C309a

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