Scanning over wireless

I am able to print via wireless, but when i click HP Scan it gives me a "HP Envy 4500 Series was not found". I've run the Print and Scan doctor and it tells me I don't have the full version of SW and drivers and takes through the install. I have gone through the install several times along with restarting and I am in the same loop...any feedback?

Hi @sbenbow,
This page might help you: A 'Connection Error' or 'Computer Not Found' Message Displays When Scanning for HP ENVY 4500 e-All-i...
If those solutions don't work, the very last post in this forum thread might be useful: Envy 4500 WiFi installation failure
I hope this helps,
AlliBee
I am an HP employee, but opinions expressed here are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.

Similar Messages

I can't scan over wireless with my laserjet 100 color mfp m175mw - Windows 7

HP Scan software doesn't boot up and work unless printer is hooked to pc via usb. Can't seem to scan wirelessly. Normal?

Hi @juancgallardo ,
I see that you are experiencing issues scanning over the wireless network and hardwired network on Yosemite.
I would like to help you out with this issue today.
The drivers for Yosemite are installed by the Apple Updates.
Installing Your HP Printer Driver and Software for Mac OS X.
Did you add the printer as a Bonjour printer or IP Protocal?
IP Protocal won't allow you to scan, just print.
You can also download and install the HP Printer Drivers v3.0 for OS X.
If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
If you still can't scan, connect the printer directly to the Mac with a USB cable and see if you can scan. Just to rule out a network issue.
What kind of router do you have?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Deskjet 3050A J611g - Won't Scan Over Wireless

Hi,
So I've setup the printer over wireless successfully, I can print from my laptop and iPad, and the print test works/gives me an IP.
However, every time I try to scan it initializes and fails after starting. I can scan over USB, but not wireless. This includes the diagnistic ulitility (green lights until it tries to scan and fails).
Any ideas on how to get this working?
Thanks!

Did you ever get an answer to this? I have the same problem ...
Steven

Scan to printer over wireless network

Hi there,
I have the pixma mx882 printer and it is configured over my wireless network. I am trying to locate the scanning software that enables me to scan via the wireless network?.
I tried the MP Navigator EX V4.1.3, although it says I need to connect the printer via USB. I presume there is a way to scan back to my Windows 7 PC via the wireless config I have?
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_prin...
Thanks for your help.

Hi motoq79,
With MP Navigator EX installed and the printer setup on the network, you may need to configure a few additional things to be able to scan over the network.
We have an excellent article on our Knowledge Base that details all the setup that is necessary to scan over the network. To view the article, CLICK HERE.
If this didn't work, or if you have any other questions, please feel free to Contact Us!
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

HP8500A all-in-one can no longer scan thru wireless network but prints fine.

HP8500A all-in-one can no longer scan thru wireless network but prints fine. Have used this device several times over past 2 years on different wireless networks (at home) but usually at some point I lose wireless scan function but maintain wireless Printing. I used to be able to reload the software and resolve the issue but now in this "new network" cannot get wireless scanning to work. Setup software; original software (CD) and current download as well as "Print/Scan Dr" hangs-up at "network check" for hours. Compaq laptop, Dell Laptop, Cell phones and Roku work fine thru network. Scanner works fine with USB to Laptops.

Which model Epsons are they?
I'm assuming you're using Yosemite (OS X 10.10), and that the problem developed when you upgraded from a previous OS.
(Your profile says 10.6.7 BTW).
Maybe the scanning function is not compatible with Yosemite.
You could try a few things:
reset your wifi system:
power down everything: modem, router, computer, printer/scanners.
wait a minute.
power them all up again, in that order: modem, router, computer, printers. Let each power up completely before going on to the next.
try a factor reset on your printer/scanner (if there is such a function). You'll have to check your manual for how. If you do that you'll have to enter the wifi password in your printer/scanner, assuming you have security on your network.
uninstall any printer manufacturer "utilities" that are on your Mac, and try Image Capture again.
If it is a compatible software issue, you could try VueScan, but I've never needed to use it.

Can't scan over network with a laserjet 1217 on a Mac

Hi
My set up:
Mac with Yosemite
Laserjet M1217 over wireless
Problem description:
I can't scan. From preview, or the control panel, or image capture, I get the same error saying "can't open a session"
I have installed and re-installed the drivers/printer around 100 times.
I have tried adding the printer/scanner as airprint, or with the name of the printer as a post suggested.
Everything result in the same error.
I have version 2.0 of the driver installed right now. Tried with 1.7 as well, same result.
I can print without a problem from my Mac and from my iPad.
Tried with an ethernet cable and have teh same issue in case someone ask.
I've looked everywhere in google and doesn't seem like anyone else have the same issue? Many people have issues printing over wireless, but that's ok for me. Is the scanning I can't get to work.
HP pages doesn't offer any different driver than what Yosemite has. HP doesn't offer any extra program for Mac and scan.
Don't know what else to try.
Some help? Anyone?
This question was solved.
View Solution.

Hi @juancgallardo ,
I see that you are experiencing issues scanning over the wireless network and hardwired network on Yosemite.
I would like to help you out with this issue today.
The drivers for Yosemite are installed by the Apple Updates.
Installing Your HP Printer Driver and Software for Mac OS X.
Did you add the printer as a Bonjour printer or IP Protocal?
IP Protocal won't allow you to scan, just print.
You can also download and install the HP Printer Drivers v3.0 for OS X.
If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
If you still can't scan, connect the printer directly to the Mac with a USB cable and see if you can scan. Just to rule out a network issue.
What kind of router do you have?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can Printer over network but can't scan over network with Officejet 6500 E710n

Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

TS1398 this didn't help me at all. out of the clear clue my iPad can't even scan for wireless networks. even when I type in my home wireless network name. my phone can connect to it but for whatever reason my iPad won't. nothing I've tried works. I'm ****

believe me I've tried EVERTHING and my iPad still 'can't scan for wireless networks'. it happened all of a sudden and is really really frustrating. I really don't want to have to drive 40 minutes to the nearest 'genius bar'. I'm about ready to break this thing over my knee. I've even tried the frig trick. it worked for about 30 seconds. and then? nothing. any non sarcastic suggestions?

believe me I've tried EVERTHING and my iPad still 'can't scan for wireless networks'. it happened all of a sudden and is really really frustrating. I really don't want to have to drive 40 minutes to the nearest 'genius bar'. I'm about ready to break this thing over my knee. I've even tried the frig trick. it worked for about 30 seconds. and then? nothing. any non sarcastic suggestions?

HP Photosmart C4380 [8A36CB] communication error with MacBook OS 10.7.5 over wireless

Hi,
I keep getting the message 'communication error' when trying to print wireless to a Photosmart C4380 from my MacBook (OS 10.7.5) through a TimeCapsule 2Gb router.
The message also says: "/usr/libexec/cups/backend/dnssd failed" but I don't know what to do with it...
I tried to de- and re-install, restart laptop, printer and router and pull all plugs in different sequences, first use the USB cable to install wireless and all other help from HP ... but nothing seems to work (HP Doctor is not available for Mac).
The strange part is that:
1.it started a couple of weeks ago, without having changed anything (by my knowledge),
2. printing from my iMac works fine (same wireless network, same software version, same settings, etcetera)!!!
2. printing over USB from my MacBook works fine
3. I can print a test-page from "HP Utility" form my MacBook (and of course from my iMac but that one works fine anyway)
4. I can access the printer through "http://hp8a36cb.local./index.htm?cat=info&page=printerInfo" and there are no issues mentioned whatsoever,
5. the 'HP Network Configuration Page' and the 'Wireless Network Test Report' congratulate me on the successful setup of my wireless printer... but it doesn't work.
I've read almost all posts about communication errors over wireless but haven't found an answer to my issue (yet).
Is there anyone with a solution? Please??
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Is it possible to scan over a network

Is it possible to scan over a network using Airport Express? I ahve a brother mfc210c.

My brother color laser (MFC9840CDW) is great for scanning over my ethernet network and I've read that it supports wireless, but haven't bothered to turn that function on. Of course it's a network printer, and Brother does provide scanner software for Leopard for my printer. I can also scan from the printer to any machine on the network.
Basically, if you get a machine that's designed to work, then yes, you can scan over a network.
In your case, USB is not a two way connection for a printer from just about any USB Print Server. A lot of times the USB print servers will not even let you read the ink levels. Brother will not waste the time creating network scanning software for a non-network scanner.
Message was edited by: dechamp

HP210a print jobs fail over wireless, but can still print Test Diagnostic page over network

Help! I cannot print over the wireless network anymore. When I try, the print job queues up and I get "Error - Printer" message. I can print the Test Diagnostic page just fine over the network. I can also print fine when connecting via USB port. I have the latest firmware. Any ideas?

Hi HP_210a_user,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP 210a printer and not printing over wireless. HP Print and Scan Doctor.
The HP Print and Scan Doctor will help resolve this issue. I would also restart the printer. Unplug wait 1 min plug back in.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

J3680 Scan over airport express??

I just bought an officejet j3680 and I want to be able to scan over the network. I have print capabilities but no scan. When I do the software install while the printer is hooked to my airport express the installer says that it needs 0kb of space to install. It then proceeds to go straight to the success screen. If I hook up the printer via USB directly to my iMac then the software will install all sorts of **bleep**.
Why won't/can't it install over the network. "It isn't supported" is a sucky answer all by itself. If you say "it's not supported because...." then that helps me to understand what is actually going on so that I don't make similar assumptions in the future. If it's just this particular all-in-one that isn't supported then fine, but is there one that this feature is supported on? Thanks in advance for the help.
Nathan

It isn't supported because the printer does not come with a Network Interface Card(NIC) preinstalled, or it doesnt have the option of inserting one in it(actually, none of our printers do). the NIC enables it to connect and interact to a network. but since it does not have one, you cannot use it over a network.
if you want an Officejet that jas network capabilities, both wired and wireless, then go for the Officejet J6480.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

Image processing over wireless

Hi,
One of our subsidaries has a setup where continuous video stream is generated from certain application servers processing real time image processing.
The setup goes this way; 3 PC's which run these image processing & are connected to a 3750G switch.
This switch is uplinked to an access point which then carries all these over wireless to the image processing main server.
About two weeks ago, when they tested this ,all 3 PC's had issues running together when operators viewed/worked upon the images on them.
When either one or two of them is turned off, the rest works fine with no disturbance( intermediate stop & start of images ).
Please help with suggestions on what could be the cause. I suspect bandwidth, but since this doesn't cover any WAN links, i doubt that bandwidth is actually the problem.
Thanks in advance.

It depends. QoS will help if your having congestion on the wired side. WMM QoS will help for over the air. I would look at the switch port and see if you see drops on both the map and rap side. You might just be over utilizing the backhaul. Remember that it is half duplex link so that can be an issue also. I had an install with regular AP's and 3gb video uploads within 30 minutes and the only way to achieve that is only allowing 4-5 clients per AP. the testing you have done seems to show that the max you can do over that link is 2. How much other traffic is using the wireless. Maybe try to isolate those traffic on a separate RAP/MAP pair using AP Groups.
Sent from Cisco Technical Support iPhone App

My HP Officejet Pro 8600 Plus all-in-one doesn't scan over my wife network anymore

I have a wi-fi network in my home which works fine for internet on my laptop, and I used to be able to both print and scan over this network just fine. I can still print using the network, but can no longer put stuff into the document feeder and go back to the laptop and use the scan function. The scan function actually no longer even appears on the icon I used to have for it, only the print function.
The scan function does not appear in my device manager (control panel), in either the image devices or the printer devices area.
I have tried to uninstall and reinstall this device several times in many different ways and even tried to obtain the updated driver from the internet. I was successful a few months ago in reinstalling the device and retrieving the ability to control the scanner from the laptop. Now I can only reinstall the printer function, periood.
How can I get back the scanner function on my laptop to use over my wi-fi network? Of course my warranty for service expired earlier this year.

Good day and welcome to the forums, @MSRantal
I read about how you can no longer scan over the network from your Officejet 8600 Plus, to your laptop, and I will do my best to help you out. I have some questions to get started.
I would like to know:
Which operating system you are running on your laptop?
Are you able to scan to another computer over the network?
Have you tried plugging in a USB to the laptop and scanning?
If yes, did a USB connected scan work?
Have you tried scanning after disabling your firewall and/or anti-virus?
When you install the printer, do you see any error messages (or does the install completed successfully)?
If you do not have your printer plugged in directly to a wall outlet, try that.
Hoping to hear from you!
Happy Tuesday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Time Capsule Painfully slow internet over wireless (not so over ethernet)

I dont know what it is, but when I use the TC over wireless, it is over 10 times slower than if I just stick an ethernet cable in my macbook. I get 50k/sec TOPS over wireless. I get 600-2MB/sec over the ethernet.
Im seriously using an ethernet cable right now because I cant stand it.
I have restarted the thing 50 times now. (modem too)
I have an N capable macbook.
I have time machine TURNED OFF
I have tried all different frequencies.
It is not just my macbook, but every wireless device on the system.
I had an N basestation I replaced, it was super fast.
My ethernet and airport settings are identical.
I have tried. all settings of B,G,N 2.4 and 5ghz.
I have tried interference robustness on and off.
It is not the internet going to it, and it is not the environment it is in as It is sitting in the exact same place my N base station was in.
I seriously hate this thing right now... And I am as big of an apple fan as they come.
Please help me!

I unplugged it again and plugged it back in again... and it seems to have worked.
Why it didnt before, and how long this will last is anyones guess.
I just wish it was as reliable as my previous N base station.

Scanning over wireless

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