Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

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Wireless scanning problem HP Officejet Pro L7590 on Windows 8.1

Updated my Sony VAIO to 8.1 which hosed my wireless scanning feature on my HP Officejet Pro L7590 all-in-one. Reinstalled all the drivers, printing fine but not scanning. Please help. Thanks!

Hi,
Please download and run the following tool on your Sony:
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-135113-1/HPPSdr.exe
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Officejet Pro 8500A is not printing with Yellow cartridge. Full cartridge and good health ...

I have an OfficeJet Pro 8500 which is not printing with the Yellow cartridge. Printing with the Cyan, Magenta, and Black cartridges is fine. Diagnostics show all cartridges properly installed and having adequate ink supplies.I replaced the Yellow cartridge with a brand new XL cart, but to no avail. I cleaned the orifice with Isopropyl alcohol and a cotton swab, thinking perhaps there was some dried ink or an impurity there. The problem still exists.There are no error messages, either via software or at the printer itself. The printer is out of warranty (imagine that!).I have used HP products for well over 15 years, partly because HP support has been historically excellent. After reading some of the posts on these forums, it seems that HP has allowed their support quality to diminish - significantly. I hope that is not the case in real life.Any ideas out there?

I am having same problem. OfficeJet Pro 8500A Premium. Not printing with Yellow. First replaced Yellow cartridge with new, then spoke with HP Support yesterday and was told that the Black and Yellow Printhead must need to be replaced, at a cost of $49. New Printhead arrived today, inserted and still having same issue with YELLOW! So, for the cost of a new Multi-Pack of print cartridges (which had the Yellow I used to replace the low ink), and the new Printhead, I could have purchased a NEW CANNON PRINTER. I have used HP Products for over 20 years - both professionally (HP Plotters) and at home (always HP Printers, Scanners, Multi-devices, etc. I am VERY frustrated!

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
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How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

Officejet Pro 8500A won't scan

Suddenly printer was no longer connected wirelessly.
After many tries at iuninstall/reinstall and following everthing I can find, I had my tech come out.
He was able to connect printer wirelessly through my network.
Howevder, he was unable to get the scan or any other function to work.
His determination is there is an HP known error that has caused this problem.
He said only HP can clear the error and reset my printer to scan.
Needless to say, I'm very unhappy. I really need to be able to at least scan.
PLEASE HELP!!
Once I posted this message, I was taken to another post :
OfficeJet Pro 8500A a910a - scan to a network folder with Windows 8.1
All my issues are exactly the same except two:
1) I'm running Windows 7
2) I can scan to a network folder only!
HP Doctor locates printer and printing functions work properly.
When I select FIX SCAN, it says GET INSTALLER
I've done that several times.
Once loaded, it says it can not find a network device

Hi PrayHard,
I will do my best to help you with your scan issue. Follow the steps in this document for 'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co....
Let me know if this helped or if you need further assistance.
Thank you,
I worked on behalf of HP.

No Computer Detected in Scan Mode Only. Officejet Pro 8500A. MAC OS10.9

My 8500A will not detect my computer in scan mode. Both printer and computer are on the network. I can print from my computer.
Directions for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning only go up to 10.8 and when following directions to Open Print Queue and window opens but with no printer settings.
This question was solved.
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Re: Officejet Pro 8500A MAC OS10.7 No computer detected in scan mode only
Options
This post solved my problem.
11-06-2013 06:21 AM
Hi rogerpk,
I will do my best to help you resolve your scan issue. Follow the steps in this LINK for scanning in OS X v10.9.
Let me know if this helped.
Thank you.
Advance 23
I work on behalf of HP

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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I have a HP Officejet Pro 8500A with black line problems

My HP Officejet Pro 8500A has a problem when documents are placed on the automatic feed. The printed document comes out with a black line down the middle of the new printed document. Today it has started putting black lines down my printed pictures that come from my computer. The computer is less than one month old. HELP!!!

This model has separate ink supplies and printheads. Ink is required in all the colors to keep the printheads and plumbing from clogging. See this page for information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500A Premium scans PDFs at legal size but I want letter size

Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
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Thanks a million! This worked for me.

Officejet Pro 8500a ADF doesn't recognize copy after scanning.

I'm running Windows 7 Professional with my Officejet Pro 8500a and after scanning documents using the ADF, the ADF won't make copies. The ADF document states "original loaded", then I hit the copy button it says "starting copy", but doesn't start. Any help? So far, the only thing I can do to get the ADF to copy again is to shut the machine down and start again.

There may be a newer Firmware available for your product in the link below:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan...
Once you select your printer, Select: Support and Drivers> OS>Firmware and follow the instructions to upgrade.
Let me know if this helps.
I work for HP.

Re: HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
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Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Scanning Problem - HP Officejet Pro 8500a

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