Scanning stops in the middle of a scan

Usually my printer scans well enough. However, if I have a big document, the scanning will suddenly stop and up comes a notice telling me that there has been a communication breakdown between computer and printer. I've done all the usual things - turned off and unplugged the printer, restarted the computer, let the HP Scan and Print Doctor loose on it, all to no avail.  Very irritating. P.S. Even more irritating - when I try to update the software, it tells me that there's no connection to the printer - even when there is and I can print! The temptation to throw it out the window is becoming overwhelming...

Hey ,  Welcome to the HP Support Forum.  I see that you're having some scanning and printer-to-PC communication issues when using your HP Officejet Pro 8500 All-in-One Printer - A909a. I would like to assist you with this.  I recommend you try the following steps:  Clear Temp Files Open your Start menu and in the 'search programs and files' box type %temp% and hit enter.When the Temp folder opens select Ctrl + A at the same time on your keyboardOnce everything is highlighted in the Temp folder select 'Delete' on your keyboard to delete the files within the Temp folder. No files and folders on your actual computer will be removed. This will only delete Temporary files. If a file is still be used by a program on your computer you will get the pop up to 'skip' the item.Once the Temp files are deleted close the windowOn your Desktop, right click on the Recycling Bin and select Empty Recycling Bin.Next, click here and follow the steps under the 'Solution Four' heading to set a Static IP address for your printer. Ideally this will help prevent future communication issues and ensure you maintain a consistent wireless connection.  Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

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