Scanning to a PDF file

My 5520 printer will not print to a PDF file.  At one time I had an icon on my desktop and could choose to print to a PDF file which would appear on my desktop.  I had to download something from HP to the printer and after that download the icon dissappeared and I connot scan to a PDF.  I tried to print to a PDF using the icons on  the printer, but I cannot print to the computer and receive an error message saying something about software is not on computer.  I have downloaded a driver from HP and used my setup CD to resetup the printer all to no avail.
Printer is a HP Photosmart 5520, Serial # [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]
 and I have Windows 8.1, 64bit computer.
Help would be appreciated.
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Hello dennis110339,
Welcome to the HP Support Forums!
Regarding the issue on the Photosmart 5520 not being able to print or scan, I would like to help. Since you have Windows 8.1, I would suggest running the HP Print and Scan Dr.
Let me know the results of the Print and Scan Dr, what passes, fails, do the test prints print, etc.
Also, how is the printer connected to the computer, USB or Wireless?
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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