Scanning using ADF

When scanning an A4 document using the ADF I get a scunched up image about 2 inches deep.  I have scanned this document at the highest resolution possible.  Scanning straight from the glass is absolutely fine. Copy works fine in both cases.
I have spoken to HP on numerous occasions, and also had a technician come today - but he wasn't confident on Mac's and really was unable to help at all.
I realise that this must be a software problem, and there must be some setting somewhere that isn't right.  I have uninstalled and reinstalled the software twice - and have done a factory re-set on the printer.  All have not made the problem go away.
I'm also having difficulty in scanning from the printer to the computer - keep on getting a message that 'communication is lost' yet the printer seems to be on the network, and the computer can communciate. I can scan the other way - computer to printer, but if using the ADF get the squished image....  really need this for work!
I have not been successful in scanning to network folder - maybe someone can give me the correct path to use for a mac?
I do hope that someone can help!  I look forward to your replies and advice.
Many thanks in advance!

Hi,
You will not be able to scan 4X6 photos using ADF because of the thickness of the paper.
It is always recomended to use the Scanner glass to scan the same.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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