Scanning with "color restoration button"

Computer: IMac OSX 10.9.5
3.2 GHz Intel Core i5
8GB 1600 MHz DDR3
Any help would be greatly appreciated!
My beloved HP Photosmart C7180 no longer was recognized when scanned after upgrading to Maverick OS. I would have to go thru Preview and jump thru hoops just to scan so I decided to buy the new version, HP Photosmart 7525, which was compatible.
What I loved about the C7180 was it"s scanning options. Since I scan a lot of old photographs the button options to "color restore, remove scratches, dust" was amazing. The photos became alive again without doing much else.
Alas, I was highly disappointed with the 7525 since I was expecting new and more inovative options and only found a
"manual" option for image correction, which produces poor quality at restoring original colors.
So I re-connected my old C7180 and tried to install the old software but now get an error message -"PowerPC applications" are no longer supported. I'm stuck with the new software with the "manual" option for image correction.
Spent an hour on the phone with a HP rep with no solution other than to buy Photoshop for more scanning options.
I don't want to send photos out to be restored & I don't want to use other software. How can Hewlett Packard leave us out in the cold with no updates for the Photosmart C7180?
If anyone knows of a printer/scanner that has the color restoration option please let me know. Any advice/recommendation is welcomed!
Anna

Hi @AnnaC1027 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Thank You.
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Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

Hi,
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning in color

This is a new problem.
I can not get the scanner to scan in color. It's never been a broblem before as I have to do reports for monthly emails and have scanned in color often.
Can someone tell me what to do to get the color back?
Thank you!

Hello @smith9621,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the colour scan issue that you're experiencing when scanning from your HP Officejet 6600 e-All-in-One Printer to your Mac OS X 10.10 computer. To be honest, this does sound like a driver or software conflict within your Mac OS X 10.10 computer and your HP Officejet. Therefore, I am going to have you run through some troubleshooting steps to ensure that you are using the correct printer driver package on your computer to resolve this issue. Please follow the steps below.
Step 1: Reset the Print System:
To start, I am going to have you Reset the Print System on your Mac as it is important that we have a nice clean slate to work with for troubleshooting. Please click here for instructions on how to perform the Reset. When the website opens follow the steps under'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.10 Operating System. This Reset will remove every printer from your Mac. However, it does not uninstall the printers. Therefore, should you use other printers on this Mac, once the Reset is complete simply ensure that the printers are connected via a USB Cable or Network connected and (+) Add them back in. Do not add your HP Officejet back in at this time.
Once the reset is complete, please proceed to the next step.
Step 2: Uninstall Drivers and Software:
Next, please click here for steps on how to properly uninstall your printer. Once the site opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as they are the same for Mac OS X 10.10 and follow the steps to complete the uninstall process.
Once the uninstall is complete, please continue on.
Step 3: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 4: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 5: Install Device:
1. Please click here to download the latest drivers for your printer
2. Once the website opens select the Download button on the top left
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4. Next, I'm going to have you check to make sure the correct driver is being used on your Mac. Click the Apple menu, and then click System Preferences.
5. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
6. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
7. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
8. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Officejet driver selected and not the AirPrint.
9. Click Add to add the printer to the list.
- Source
Now that the correct driver is added in, please try scanning again to verify if the colour issue has been resolved.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Photoshop: Making a text box with color or border.

How do you fill a text box in Photoshop?
Answer: You CAN’T.
Solution: You CAN do anything you want in Photoshop -we know it’s GREAT - but the steps are not always so easy. See below for solutions to making it seem that the text box is filled with color, bordered, semi-tansparent etc.
In Photoshop, a text box is mostly about the text inside and less about the box that surrounds it. In other words, the box is always transparent and all effects apply to the font shapes typed inside by the user. Photoshop (CS4) can produce incredible, professional, amazing text images. No Doubt About It!
A Photoshop text box can display one of two types of bounding boxes:
Its OBJECT bounding box is there for moving the whole text layer, rotating it, duplicating it and distorting. Clicking once on the text layer pallet and selecting the move tool (v) will produce this bounding box. The direct selection tool (a) won’t recognize it. Note: If you try to resize the box as an object, it also distorts/stretches the text inside. This can make cool effects but usually you want the text to stay the way the font was designed. See: Layers>Type>Warp Text.
The TEXT bounding box is there for highlighting, re-typing and selecting the margins of the actual text/paragraph etc. Selecting the text tool and clicking over existing text will produce this bounding box.
Some features are accessible in either mode.
The Photoshop text tool has two types of cursors:
The NEW text box cursor looks like a text insertion cursor (often seen in word processing) WITH a dotted box around it.
To produce the new text box cursor just select the text tool and move over to a new work area.
The EDIT text cursor looks very much like the ordinary cursor people are familiar with (no dotted box).
To produce the edit text tool, hover the text tool over EXISTING text and the cursor changes to the simple insertion shape (without the dotted box). A click now will put you into text editing mode, not new text box mode. This drove me batty for a while because I was used to clicking anywhere inside an existing text box and the blinking cursor would pop in automatically - usually at the end of the last letter. This doesn’t happen in Photoshop; if that NEW text box tool is active, it will try to place a new box anywhere you click sometimes overlapping another.
When in this mode (edit existing text) you can carefully hover the arrow to the edges of the text box and resize the bounding box without altering the shape of the text itself. This is how you make the text box larger or smaller to fit/accommodate your needs. You can also highlight text, insert between words/letters. Highlighted text is available for changing its font, color, size, cutting/pasting etc.
To get OUT of the EDIT text mode, click the check box on the tool column above or type enter (not return) or type cmd-return (MAC), ctrl-return (WIN). If you want to cancel any changes to an existing text box click the ex-circle on the tool column or press the esc key (top left of keyboard-escape key)
OK, THE MAIN POINT:
To make an effect that looks like a text box that is filled, bordered, semi-transparent etc., you will have to create an object shape (box) and place it just behind (under) the text box. Linking the two allows you to move them around easily. The drawback is that, when you need a larger box, you’ll have to alter the size of both boxes and possibly re-center them to each other (I know it’s sort of dumb to have so many steps just to get a shaded text box or bordered one.)
Begin by selecting the Rectangle shape tool and draw a shape on the screen of any size. In the layers pallet a layer is created with two items (layer thumbnail and vector mask) Double click the one on the left the layer thumbnail). Change its color to a light one such as baby blue or yellow.
Now select the text tool and click once over that shape. A text box is created exactly the same size of the rectangle (any shape will work too).
Type some text into that box and change the font type, size and color to something you might use regularly. Check to see that the text color is black (can be changed later). The text automatically wraps around when you reach the edge of this box and fits well (inside margins can be altered by pixel later).
Now link the two boxes to one another. Shift-click each layer in the layers pallet to select both and choose the link button at the bottom of the window for layers or go to Layers>Link Layers. Now when you move one it will move the other too!
Using the paragraph tools you can center text, indent first line, and add space between paragraphs. Except the first paragraph seems too close to the top of the colored rectangle; doesn’t it? Photoshop won’t add extra leading (horizontal space) between the text box and the top of the first paragraph.
There are two ways to fix this:
1.     Select the text tool and click inside the existing text then hover the pointer just above the little box/tab in the top center of that rectangle and bring it down just a bit.
2.     Or you could unlink the two layers (to unlink just click link again while one of the two layers is selected in pallet) and move the colored rectangle up just a bit.
In the first instance it was not necessary to unlink the boxes. This is the advantage because altering the colored rectangle without unlinking will distort your text as will altering the text box if you are not in object text mode (see intro.)
Ok, some advantages:
Now that you have this set up you can use the background box (colored rectangle) to make other effects. Select it as a separate layer but you won’t have to unlink it. To make the box semi-transparent change either the layer OPACITY or the layer FILL (found in the layer pallet).
To create a border box:
1.     Select the colored rectangle box and under Layers>Styles>Blending Options (or just double click in an open area of the layer pallet for that shape.)
2.     Select Stroke, change: Fill Type color, Color black, Size 4, Position inside, Blend Mode normal, Opacity 100%. Click OK/Apply
3.     Back in the layer pallet, change the Fill to 0% and you will just have a border with attached text box. You may have to alter the inside text box again depending on the thickness of that border especially if you made the Position to be inside to keep the sharpness of the rectangle.
4.     Yes this will work with other shapes and even custom shapes. Remember to draw the shape first and immediately place a new text box over it BEFORE any other alteration is done. This ensures that Photoshop creates a text box exactly the same size/dimension of your chosen shape. It even makes margins fit irregular shapes like triangles.
5.     Try it!

Toxic Cumquat wrote:
How do you fill a text box in Photoshop?
Answer: You CAN’T.
Solution: You CAN do anything you want in Photoshop -we know it’s GREAT - but the steps are not always so easy. See below for solutions to making it seem that the text box is filled with color, bordered, semi-tansparent etc.
In Photoshop, a text box is mostly about the text inside and less about the box that surrounds it. In other words, the box is always transparent and all effects apply to the font shapes typed inside by the user. Photoshop (CS4) can produce incredible, professional, amazing text images. No Doubt About It!
A Photoshop text box can display one of two types of bounding boxes:
Its OBJECT bounding box is there for moving the whole text layer, rotating it, duplicating it and distorting. Clicking once on the text layer pallet and selecting the move tool (v) will produce this bounding box. The direct selection tool (a) won’t recognize it. Note: If you try to resize the box as an object, it also distorts/stretches the text inside. This can make cool effects but usually you want the text to stay the way the font was designed. See: Layers>Type>Warp Text.
The TEXT bounding box is there for highlighting, re-typing and selecting the margins of the actual text/paragraph etc. Selecting the text tool and clicking over existing text will produce this bounding box.
Some features are accessible in either mode.
The Photoshop text tool has two types of cursors:
The NEW text box cursor looks like a text insertion cursor (often seen in word processing) WITH a dotted box around it.
To produce the new text box cursor just select the text tool and move over to a new work area.
The EDIT text cursor looks very much like the ordinary cursor people are familiar with (no dotted box).
To produce the edit text tool, hover the text tool over EXISTING text and the cursor changes to the simple insertion shape (without the dotted box). A click now will put you into text editing mode, not new text box mode. This drove me batty for a while because I was used to clicking anywhere inside an existing text box and the blinking cursor would pop in automatically - usually at the end of the last letter. This doesn’t happen in Photoshop; if that NEW text box tool is active, it will try to place a new box anywhere you click sometimes overlapping another.
When in this mode (edit existing text) you can carefully hover the arrow to the edges of the text box and resize the bounding box without altering the shape of the text itself. This is how you make the text box larger or smaller to fit/accommodate your needs. You can also highlight text, insert between words/letters. Highlighted text is available for changing its font, color, size, cutting/pasting etc.
To get OUT of the EDIT text mode, click the check box on the tool column above or type enter (not return) or type cmd-return (MAC), ctrl-return (WIN). If you want to cancel any changes to an existing text box click the ex-circle on the tool column or press the esc key (top left of keyboard-escape key)
OK, THE MAIN POINT:
To make an effect that looks like a text box that is filled, bordered, semi-transparent etc., you will have to create an object shape (box) and place it just behind (under) the text box. Linking the two allows you to move them around easily. The drawback is that, when you need a larger box, you’ll have to alter the size of both boxes and possibly re-center them to each other (I know it’s sort of dumb to have so many steps just to get a shaded text box or bordered one.)
Begin by selecting the Rectangle shape tool and draw a shape on the screen of any size. In the layers pallet a layer is created with two items (layer thumbnail and vector mask) Double click the one on the left the layer thumbnail). Change its color to a light one such as baby blue or yellow.
Now select the text tool and click once over that shape. A text box is created exactly the same size of the rectangle (any shape will work too).
Type some text into that box and change the font type, size and color to something you might use regularly. Check to see that the text color is black (can be changed later). The text automatically wraps around when you reach the edge of this box and fits well (inside margins can be altered by pixel later).
Now link the two boxes to one another. Shift-click each layer in the layers pallet to select both and choose the link button at the bottom of the window for layers or go to Layers>Link Layers. Now when you move one it will move the other too!
Using the paragraph tools you can center text, indent first line, and add space between paragraphs. Except the first paragraph seems too close to the top of the colored rectangle; doesn’t it? Photoshop won’t add extra leading (horizontal space) between the text box and the top of the first paragraph.
There are two ways to fix this:
1.     Select the text tool and click inside the existing text then hover the pointer just above the little box/tab in the top center of that rectangle and bring it down just a bit.
2.     Or you could unlink the two layers (to unlink just click link again while one of the two layers is selected in pallet) and move the colored rectangle up just a bit.
In the first instance it was not necessary to unlink the boxes. This is the advantage because altering the colored rectangle without unlinking will distort your text as will altering the text box if you are not in object text mode (see intro.)
Ok, some advantages:
Now that you have this set up you can use the background box (colored rectangle) to make other effects. Select it as a separate layer but you won’t have to unlink it. To make the box semi-transparent change either the layer OPACITY or the layer FILL (found in the layer pallet).
To create a border box:
1.     Select the colored rectangle box and under Layers>Styles>Blending Options (or just double click in an open area of the layer pallet for that shape.)
2.     Select Stroke, change: Fill Type color, Color black, Size 4, Position inside, Blend Mode normal, Opacity 100%. Click OK/Apply
3.     Back in the layer pallet, change the Fill to 0% and you will just have a border with attached text box. You may have to alter the inside text box again depending on the thickness of that border especially if you made the Position to be inside to keep the sharpness of the rectangle.
4.     Yes this will work with other shapes and even custom shapes. Remember to draw the shape first and immediately place a new text box over it BEFORE any other alteration is done. This ensures that Photoshop creates a text box exactly the same size/dimension of your chosen shape. It even makes margins fit irregular shapes like triangles.
5.     Try it! Or try using Indesign!
There. I fixed that for you.

Officejet Pro 8620 All in One Will No Longer Scan in Color

Hello,
I have an Officejet Pro 8620 all in one. I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white. I cannot seem to get the scanner to scan in color again. How can I fix this? I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white? I am on a Mac computer with all newest operating system etc.
Thanks in advance

Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
Reset the printing system
Repair disk permissions
Restart the Mac
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet pro 8610 won't scan in color

I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610. It is only scanning in black and white. I do not see a place to select for color (when you select copy you have that choice but not on scan). It prints in color and makes color copies just fine. I also cannot see a place where I can tell it which folder on the computer to save scans to. Can you help me?

Hi @just1me ,
I'd like to help you be able to scan in color.
Did you download and install the Full Feature Software or run the Apple Updates?
Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Try the Apple Software to see if you have the same results.
Here is a screen shot for where to change the color settings, scanning with the HP Scan Software.
After clicking scan, click on the drop down to get more options.
After showing the preview you can select the Edit icon at the bottom for more features.
To save the scan, select the Send Icon.
Hope this helps.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP8600 all in one - scanner suddenly won't scan in color to my mac os 10.5.8.

How do I remedy? thx!

Hi,
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.
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Can't scan with feeder, but feeder works when printing

Hello Everyone,
Hope you can help me. The feeder works fine when printing, but does not feed when scanning. However, the scanner works fine on the flat bed. so...
The feeder works when printing
the scanner works on the flat bed, but
I'm not able to scan with the feeder. Ugh!
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Hi @zaja
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AlliBee
I am an HP employee, but opinions expressed here are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.

HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I just upgraded iMac to 10.6.8 and now saved items open with "Color-Sync Utility". How can I change it back to preview?

I just upgraded to 10.6.8 and my saved files open with "Color-Sync Utility". How can I change it back to Preview?

Select a document in the Finder, choose Get Info from the File menu, click on Open With, select the desired application, and press the Change All button.
(80944)

Trouble with color on Presario, No red tones on display. Not a monitor issue.

Am experiencing trouble with color on Presario, model no. CQ5500F. Purchased a couple of years ago, and trouble was present immediately. Am getting no red tones - red items appear black or sometimes blue. Was told by HP that it was a monitor issue, and let computer slide out of warranty. installed new monitor today and problem still exists. Is this merely a display adjustment of some kind? Or will I have to pay HP their $99 for a one time fix? Any suggestions appreciated.

Hello UncleBob62,
It could be the display driver that is not properly working
1. Click on the start icon
2. Right click on computer and go to properties
3. Select Device Manager
4. Expand display adapters and right click on the video card driver and uninstall
The computer screen will go blank
On the keyboard press the windows key the right arrow key twice and then the letter R.
At this point your computer is going to reboot. After the reboot Windows will install generic drivers for your video card. Do you still see a lack of red tones?
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

Cannot print or scan with USB printer over wifi from airport express / time capsule wifi

Hi everybody,
I have recently set up time capsule connected to the router from the telephone company but created a new wifi network for the time machine to better work. Now I have bought an airport express to be able to use my USB printer over the WIFI network. I have to laptops, the printing works fine over the mac book air but not over the macbook pro. On top of that I cannot scan with either of the devices.
I have scanned most of the information out there but this issue seems not to be addressed properly anywhere. Advices given do always repeat itself but no solution worked for me.
Now I have plugged the usb from the printer directly back into mac book pro and the problem seems to persist here too. The message I receive everywhere is this one:
The software for the printer was installed incorrectly.
Would you like it to be repaired?
When I hit the Repair button a notice says 'repairing permissions' but nothing really happens. In the end nothing has been printed.
Resetting the printing systems has not really changed anything either. The problems persist.
This is the screen I get when the printer is directly plugged in through USB:
Result: printer recognised and installed, I cannot print (The software for the printer was installed incorrectly), but I can scan (probably because of the hint ('multifunction')
When I try to install the printer through the network connection (wifi network over time capsule and airport express) I get this image:
Result: printer recognised over bonjour but without multifunction (in other words without scanning), I cannot scan nor print (The software for the printer was installed incorrectly)
As I already mentioned any solution I found online would not work. Now the qustions are:
1) why can't I print? The drivers seem to be there but somehow broken, and I don't know how to repair it
2) why can't I scan over wifi? It sould possible that any function that can be performed over cable should also be able to performable over air, right?
I would very much appreciate any kind of help.
Thank you in advance,
Cris

What's up doc?
HP has not provided "network" drivers to allow advanced features when the the All-in-One is connected to the USB port on the Time Capsule.
Therefore, only the printing function is supported when the All-in-One is connected to the Time Capsule's USB port.
If you need advanced features like fax, copy, scan, maintenance etc., you will need to connect over the WiFI network, or connect the All-in-One directly to your computer.

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