Scanning with HP deskjet under OSX 10.9 Mavericks

Saving a scanned document results in a completely black picture. HP says that update should have been automatic with Apple Update Support but there is nothing there to solve the problem.

Thanks for that. Sometimes the Image Capture works but other times it does not save properly. I have moved the scanner to an old machine which works although not as well as with the "HP Scan"  setting. It is frustrating that an upgrade causes so much problem for a basic function like printing or scanning.

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    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03378792&cc=uk&dlc=en&lc=en&os=219&pr oduct=3777182&sw_lang=#N469
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  • Problems scanning HP PHOTOSMART 5520 with OSX 10.9 Mavericks

    Hi, 
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  • Scan with envy 5530 all in one and OSX 10.6.8

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  • I can´t install Epson Scan with OSX 10.9

    I've recently upgraded to Mavericks and the scanner of my multifunction Epson XP-205 stopped working. It worked as a printer though.
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  • Scanning with HP

    Is there an HP scan utility / download that I am missing? Perhaps something else?
    1) I installed OS X 10.6.4 via installation disk.
    2) When I installed it, I chose NOT to install the printer drivers and NOT to install printer drivers for printers close to me. At the time of install I did not have a printer connected to the machine.
    3) After OS X 10.6.4 install, still with no printer attached, I did the Software Update to OS X 10.6.5.
    4) Then I attached my HP Deskjet F4400 series All-In-One to the MBP via USB.
    5) Via Software Update, I installed The HP Driver Version is 2.3.1 (latest via Mac Software Update). Apple states: HP Deskjet F4400 series: 2.3.1 is able to Print and Scan (http://support.apple.com/kb/HT3669#HP).
    6) I am able to print and can scan using Mac's Print & Fax, and can scan via Mac's Print & Fax, Image Capture, and Preview.
    7) So, what is the problem?
    The scan feature, using Mac's Print & Fax, Image Capture, and Preview is rather "cumbersome" (see below) to configure to get a scan and I am wondering if this is a) just the nature of the OS X 10.6.5 scan, b) just the nature of the HP Deskjet F4400 series, c) just the nature of the driver, d) some combination of a, b c, or something I am not considering.
    To explain the idea of "cumbersome" I will describe a common scan task that I would like to accomplish:
    1) Load the document on the flatbed scanner (correctly aligned on the flatbed) - in this example I am trying to scan my AppleCare Protection Plan Certificate. I think it is a good example since it is on 8.5 x 11 paper, it has title case, letter format, with name, address, part number, a bar code, a table, and text, url, etc.
    2) From System Preferences, open Print & Fax, the HP Deskjet F4400 is listed, choose the Scan button, click Open Scanner. This takes me to the same scan window that I could also get to if using Image Capture, and Preview. The scanner 'warms up" and displays the AppleCare Protection Plan Certificate that I would like to scan (I am on the details page).
    3) This is where it is cumbersome. Now, despite altering the "Kind", "Resolution", or "Detect Separate Items" the scan will automatically pick out the table in the document and the size will auto-adjust to 6.75 x 0.55 inches (the size of the table that is automatically selected - but I don't want to scan the table, I want to scan the entire document).
    4) The only way I have found to capture / scan the entire document is to:
    a) Insert 8.5 x 11.0 in the size boxes (on the details page). This has the effect of selecting more of the document, but the document is cropped at the bottom - it is not selecting the entire 11.0" of the 8.5 x 11.0 of the actual document. If I attempt to put in 12 to replace the 11 (in hopes of capturing the entire document), then I get the message drop-down "The value ”12” is too big (Maximum value is 11.69333)." I discard the change and it is now back at 11.0.
    b) However, when I drag the bottom of the selected cropped image to the bottom of the document, the 11.0 now changes to 12.57 in the size box (- recall I could not just type anything greeter than 11.69333 as mentioned in the previous step - but now with the selection, it goes to the 12.57 - that just does not seem right).
    c) Now, I can click Scan and the image / document will get scanned (in this example - to ScanTest01.pdf in Documents).
    If I try to manipulate the above method in any other way (and I have tried many, many different approaches, toying around with the different options on the details page) then I will either get several scans (it will scan each "Detect Separate Items" and scan it to its own pdf - i.e. a pdf with just the table and a pdf with table and text) or a cropped scan. In the case of getting several scans, I really don't think I should be burdened with the "overhead" of going into Documents and deciding which one it is that I actually want and then deleting the others.
    In my opinion, it does not seem like I should have to tweak the scan settings so much just to get a "simple" document scan of a 8.5 x 11.0 document. I might be more appeased if I could set the size or other scan settings somewhere (i.e. if I need to keep it at 8.5 x 12.57 - select the entire page - something), but I have not been able to do that. I need to go through the entire - choose 8.5 x 11.0, drag the 11 to 12.57, scan - not ideal for one document - terrible if many documents need to be scanned.
    I noticed in other posts that some people refer to an HP Printer folder or an HP Scan utility. Apparently, I do not have one. I am wondering if I might get one if I download the entire HP Printer Drivers v.2.5.2 for Mac OS X v10.6 (http://support.apple.com/kb/DL907) and if this would "fix" the issues I am having. Normally, I would just give it a try, but really don't want to install a bunch of of drivers that I may not need, or may inadvertently add to the confusion of the issue at hand (that driver package contains the HP Driver Version is 2.3.1 that I have installed)
    I have also reset my printing system, emptied cache files, and re-added the printer / scanner, deleted it, added it, etc any number of times, with each trial of the scan, but does not seem to change anything as related above.
    I have been to the HP site, "How to Scan in Mac OS X 10.6 without Using HP Software" (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&dlc=en&cc=us &product=3837411#N202), which basically tells one to use the Print & Fax method.
    I have also read the HP Support document (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=115&prodSeriesId=3742084&prodTypeId=18972&prodSeriesId=3742084&objectID=c0184 6935) which clearly states:
    Scanning
    New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
    * Preview program
    * Image Capture program
    * System Preferences > Print & Fax
    and
    HP Utility
    The latest HP Utility is included in Mac OS X 10.6.
    So it seems like I should be fully setup for scanning - but if that is the case, then the scanning is not really ideal.
    Does anyone have any feedback on if this is all working as it is supposed to and I should expect it to be "cumbersome" or if there is something that I mentioned or am totally missing that I need to do or tweak to get past the "cumbersome" aspect of the process? Does anyone have better results with another printer? Thanks for any feedback.
    * Maybe in another post, but also related, I eventually got the ABBYY FineReader Express Edition for Mac. I was hoping this install (I need the searchable / have selectable text anyway) - installed after the above issues (which still remains) might bypass the cumbersome aspect. ABBYY FineReader will take the scanned files (pdfs) and make them searchable / have selectable text. However, it currently will not find my HP Deskjet F4400 as a source to scan from, so have to select the file after it is scanned from the above method. So far very pleased without their product, I have a support tick in with them to see what might be the case with that issue.

    Thanks Dale,
    I did review your post previously (did not mention it in the above manifesto ) but did not try it because when going through the process via the HP Support & Drivers site (http://welcome.hp.com/country/us/en/support.html), the only download available for the HP Deskjet F4400 was the "HP Deskjet Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6", which, at the time, seemed a bit much just to get the HP Deskjet F4400 scanning to work well on OS X 10.6.5 and HP also says not to use it (see below).
    But now, thought it might be worth a try and did the following (first on a bootable clone):
    1) Reset the printing system
    2) Deleted the files under printers folder
    3) Deleted the hp plist file under preferences
    4) Downloaded and installed the "HP Deskjet Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6" from the hp site
    5) Added back the printer
    6) At this point, if I went to Print & Fax, and tried to open the scanner, it would show "Trying to open scanner session" and then "Failed to open a session on this device"
    7) Did Software Update, which offered up the HP 2.5.2 drivers for the device, and installed these
    8) Then everything "worked"
    -- The Print & Fax scan still operates as above (rather poorly)
    -- The HP Scan works well (found under the newly installed HP folder under apps)
    -- The HP Deskjet F4400 shows up in the ABBYY FineReader (seems to offer better OCR than the IRIS software that HP uses)
    Yea! - So, apparently if you throw "everything" into the mix, it seems to work. It just seems odd that HP would state (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=115&prodSeriesId=3742084&prodTypeId=18972&prodSeriesId=3742084&objectID=c0184 6935):
    Scanning
    New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
    * Preview program
    * Image Capture program
    * System Preferences > Print & Fax
    And then give a big warning that says:
    Important: Please do not reinstall software from original HP Photosmart, Officejet, Deskjet CDs, or HP web downloads from previous Mac OS X 10.3, 10.4, or 10.5. Older software is not compatible with Snow Leopard. The latest Snow Leopard compatible software is included in Mac OS X 10.6, and you will experience the best performance and functionality if you use the latest HP software.
    Oddly enough, HP does have a link on the above page to get the the HP Scan application (despite their warning), but it resolves to a "We're very sorry! The page you requested can not be found."
    Well they should be sorry, even though things got to working, I went ahead and ordered a Canon PIXMA MX870 Wireless Office All-in-One Printer (sure it will have its own set of frustrations, just that after I got to looking at it, seamed nice and good time for new printer - will still keep the HP around)
    Now only if Airport Base Station would allow the ability to scan .

  • Cannot get MP950 printer to work under osx Mavericks

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    Path:            /Library/Printers/Canon/BJPrinter/Utilities/CIJAutoSetupTool.app/Contents/MacOS /CIJAutoSetupTool
    Identifier:      CIJAutoSetupTool
    Version:         10.68.1 (10.68.1)
    Code Type:       X86-64 (Native)
    Parent Process:  AddPrinter [1292]
    Responsible:     AddPrinter [1292]
    User ID:         501
    Date/Time:       2013-12-23 14:20:16.508 -0600
    OS Version:      Mac OS X 10.9.1 (13B42)
    Report Version:  11
    Anonymous UUID:  0BCD859E-4AA1-4AEB-1763-F72D0624517B
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    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Dyld Error Message:
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    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   dyld                                    0x00007fff6739309d dyld_fatal_error + 1
    1   dyld                                    0x00007fff67395df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                           0x00007fff8c67231d dyld_stub_binder_ + 13
    3   ???                                     0x00000001000240a0 0 + 4295114912
    4   jp.co.canon.ij.print.cijautosetuptool          0x000000010000b26c 0x100000000 + 45676
    5   jp.co.canon.ij.print.cijautosetuptool          0x000000010000e653 0x100000000 + 58963
    6   jp.co.canon.ij.print.cijautosetuptool          0x0000000100006ffc 0x100000000 + 28668
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff9166a662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff90ba043d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff90ba0152 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff91669e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff91c41f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff91c44fb9 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff91669e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff91c41f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff91c44fb9 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff673c7db0  rbx: 0x0000000100211090  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff673c7f20  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff880  rsp: 0x00007fff5fbff868
       r8: 0x00007fff673b2b4c   r9: 0x0000000000000000  r10: 0x00007fff5fbff5f9  r11: 0x00007fff673c7f20
      r12: 0x0000000000000114  r13: 0x000000010020f3d0  r14: 0x00007fff673c7f20  r15: 0x00007fff5fbffad0
      rip: 0x00007fff6739309d  rfl: 0x0000000000000246  cr2: 0x00007fff673c8000
    Logical CPU:     6
    Error Code:      0x00000000
    Trap Number:     3
    Binary Images:
           0x100000000 -        0x100023ff7 +jp.co.canon.ij.print.cijautosetuptool (10.68.1 - 10.68.1) <F532C1D4-31B9-3244-F8BC-3F065DFE1163> /Library/Printers/Canon/BJPrinter/Utilities/CIJAutoSetupTool.app/Contents/MacOS /CIJAutoSetupTool
           0x100033000 -        0x100040fe7 +jp.co.canon.bsd.bjcommand2 (8.1.0 - 8.1.0) <F5FFC3F7-3556-603B-264C-7E9A14182956> /Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework/Versions/A/BJ Command2
           0x100044000 -        0x100056ff7 +jp.co.canon.ij.print.CIJPrinterUtility (10.67.1 - 10.67.1) <165FA7E3-11AA-80B9-F48A-DF5ADC925A85> /Library/Printers/Canon/BJPrinter/Frameworks/CIJPrinterUtility.framework/Versio ns/A/CIJPrinterUtility
           0x100070000 -        0x100073ff7 +jp.co.canon.bj.bjpdelocalizedstring2 (2.1.3 - 2.1.3) <9F7ECBFE-716A-3106-5D3E-498DBE2BFB0D> /Library/Printers/Canon/BJPrinter/Frameworks/BJPDELocalizedString2.framework/Ve rsions/A/BJPDELocalizedString2
           0x10007c000 -        0x1000b0fef +jp.co.canon.bj.print.bjstatus2.a (7.42.2 - 7.42.2) <173558D7-20BC-F0C9-3404-42EFC25D6EBA> /Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework/Versions/A/BJS tatus2
        0x7fff67392000 -     0x7fff673c5817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
        0x7fff89b43000 -     0x7fff89b6affb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
        0x7fff89c15000 -     0x7fff89c22fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
        0x7fff89c23000 -     0x7fff89cacfff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff8a1fd000 -     0x7fff8a218ff7  libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
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        0x7fff91c78000 -     0x7fff91c81fff  com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff91c82000 -     0x7fff91c82fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 819
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=137.5M resident=84.3M(61%) swapped_out_or_unallocated=53.2M(39%)
    Writable regions: Total=88.8M written=1540K(2%) resident=1768K(2%) swapped_out=0K(0%) unallocated=87.1M(98%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    Dispatch continuations             16.0M
    Kernel Alloc Once                     4K
    MALLOC                             55.4M
    MALLOC (admin)                       32K
    MALLOC_LARGE (reserved)            8192K        reserved VM address space (unallocated)
    Memory Tag 242                       12K
    STACK GUARD                        56.0M
    Stack                              9304K
    VM_ALLOCATE                         328K
    __DATA                             8224K
    __LINKEDIT                         65.6M
    __TEXT                             71.9M
    __UNICODE                           544K
    mapped file                         644K
    shared memory                         4K
    ===========                      =======
    TOTAL                             291.5M
    TOTAL, minus reserved VM space    283.5M
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