Scans black & white only

Like the subject says, my scans appear in black and white on my PC. I'm using Windows 8., and an Officejet &500A.
Any ideas?

Hello there! Welcome to the forums @maninblack1 ,
I read your post about how your scans are showing up to be in black and white only, from your Officejet 7500A to your Windows 8 computer. I do have a few suggestions in mind that should help!
First, check your scan settings in the printer software under Advance Settings and then under the Scan tab, Output Type, here are some screen shots to help:
If that did not help and the output type is selected to "color", move on.
Check for a firmware update and if there is one, update it: Getting the Latest Firmware and Product Updates
Run the Print and Scan Doctor from your computer and send me back a screen shot of the results.
Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hope this helps!
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Scans black & white only

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