Scans coming out in black and white vertical lines
I have Mac OS X / v. 10.9.5 and an HP ENVY 4500 printer/scanner.I have had this set up for 6 months without a problem, but the first scan I tried to do after putting in new ink cartridges for printing are coming up like this: http://www.screencast.com/t/qkhaKNOd Help!
Hi , Thanks for providing the excellent screen shots. I see that you are having issues scanning, they are coming out black with vertical lines. I will certainly do my best to help you. I see by the screen shot that the AirPrint driver is selected for the default printer. Did you download and install the latest drivers? HP ENVY 4500 series Full Feature Software and Drivers. If the newest drivers are installed, delete the AirPrint driver and add the Envy 4500 drivers.Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, you will need to to click the drop down, to select the printer's name to add it in. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Try scanning again. If you appreciate my efforts, please click the 'Thumbs up' button below. If there is anything else I can help you with, just let me know. Thank You.
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Riddle me this Apple...
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I appreciate you taking the time to reply, and for the suggestions.
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I see this questions very often, but I have never found the answer.
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Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
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