Scattered text reading pdf on Mac

I've just opened a pdf bank statement online which to my horror displayed as scattered letters all over the page.  I'm using Mac OS X 10.6.8.
I'm not sure what to do - I tried downloading Adobe Reader again but didn't have any luck, I think I messed it up as I ended up with two download icons on my desktop.
Any help will be gratefully accepted but please keep it in simple english - I'm not great with techno talk.
Cindy Malvina
MMmm sorry - just successfully downloaded the latest version of Adobe Reader.  Same problem.  Rang the financial institution - it's their problem!!  No notice on their website though warning customers.

The insititution is GEM Visa.  BTW I'm on an iMac.  I don't think Gem are up to creating an ap for mobile users.  Maybe that's a good thing as I can't even use Safari to access their site - they've had issues with the latest version since April 2012.

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