SCC gives, unknown error has occurred when we click the Agentry app in SCC.

Hello Experts,
I am working on SAP Work Manager-60 with SMP-2.3.3.0.
Some times I require to check the active users for this app. in SCC but when I click this app, SCC gives me an error as below.
Error :-  An Unknown server error has occurred, Please check log files.
Error Log :- Gives Null pointer exception while trying to read getLastCommunication date and time.
Please help me If any body has already faced this issue or knows the solution.
PFA logs and errors for the same.
Thanks,
Sudhir.

Hi Shiv,
Thank you so much for the quick reply.
It does not create any issue to users but some times we need to kill/disconnect the user session(some times WPF client shows "Already Logged in else where" ) for which we want to resolve this error.
I get this error only when any user does a transmit other than that It does not give any error.
In our case background sync is active So at any point of time at least one user will be connected with the server.
Please help me If you know any other way to disconnect the user from SCC.
Thanks,
Sudhir.

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