SCC Smart Call Connector NFR

I saw that NFR licences for SCC can be requested.
https://supportforums.cisco.com/docs/DOC-13287
Does anyone know how to get these?

Hi Alan,
If you are the client then you need to ask your Cisco Partner to assist you with this (Be mindful that many don't like doing it as there is no coin in it for them )
Or if you are the partner, then speak with your Cisco Account Manager who will then get Authorization for you to get it at NFR pricing from the Distributor.
Cheers,
David Trad.
**If you don't want to rate a post that is fine, I'll just find out where you live and hunt you down**
^^ That's a joke just in case you didn't get it :)

Similar Messages

Smart Call Connector Advanced

Hi, im just wondering when we can expect an update to Smart Call Connector Server and Advanced Clients?
This software is in need of some serious bug fixes...and feature enhancements!

Indeed, but roadmap questions and questions related to when a new product release will be published are matters that cannot be discussed in a public forum. That's why you need to reach your AM, also to submit a PER you need to do so via AM.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Smart Call Connector / Advanced Client / Server for UC500

Would like to hear from Cisco:
Is there still development in progress on Cisco Smart Call Connector, the advanced client, server and operator involving compatibility and support for Windows 8 / Outlook 2013 / and IE 10 32 and 64 bit ?
Please vote this up if interested !

jeliasoncisco wrote:Hello. I have a growing practice selling UC500 and would like to know this too. Cisco, please keep selling and developing this. Thanks a million!
Check forums here or talk to your Channel Account Manager.
Cisco doesn't care for the UC500 anymore and will not continue selling it for much longer.

Smart Call Connector SCC UC500

I have a question on SCC for my customer.
He wants basic presence on their internal NFR UC540 system but have no requirement for receptionist usage.
I’ve been having a hunt around and would like to confirm what would be needed?
They have 17 phones so would they need to get
1x L-SW-SCC-SERVER
2x L-SW-SCC-8ADVANCED
I’m guessing they wouldn’t need SCC for all handsets so could probably get away with 1 additional licence pack.
Also is the Server SKU needed to run SCC? I have heard that it may not be needed?
Thanks in advance for your help

Hi Alan,
You can run standalone mode but not recommended.
I would stick with your original assumption and get a server and 2X 8 Pac licenses to cover it, in order for SCC to really work properly it is highly recommended to get a server, and then spend the countless hours setting it up as well
But please keep in mind that I do not see Cisco continuing any maintenance on SCC or any other major releases, I could be wrong, but I know it wont most likely be setup to work with Windows 8 either, which tells me (And I could be wrong again) that they will probably call it EoL and EoS.
Cheers,
David Trad.
**If you don't want to rate a post that is fine, I'll just find out where you live and hunt you down**
^^ That's a joke just in case you didn't get it :)

Smart Call Connector Toolbar Outlook

We have this downloaded (V 2.2) - was told it's free.I assume the SERVER IP it's looking for is either Cisco UC540 or CUE and the username/password is the mailbox user's username/password. That doesn't work. So...
1. Is there an install guide? Nothing out there or coming with the download.
2. Is this truly free for registered users of the UC500 series?
3. Are there any other components required (i.e. the server componenet)?
Thanks

Hello Joseph,
I hope that you will find the answers to these questions on the following link:
https://supportforums.cisco.com/docs/DOC-12153
HTH,
Alex
*Please rate helpful posts

Windows 8 and Cisco Call Connector

Hi,
Does Cisco Call Connector work on Windows 8?
We have a customer running Windows 8 and they have encountered the following error when they tried to install it.
Thanks
Raymond

try using PPTP vpn. it will work without Cisco vpn client. below is config example.
http://www.cisco.com/en/US/tech/tk827/tk369/technologies_configuration_example09186a00801e51e2.shtml
hope this helps.

Bug in LP: smart call/answering machine 1.28

Bug in smart call/ answering machine in Lp 1.28
Smart call have 2 bugs and one suggestion.
1. Sometimes smart call isnt work. After restart phone its works again. I test in some devices and all of them have this bug.
2. While talking phone if someone is waiting on another call, after seprate phone from ear and see who is on another call. So after bring device to ear call accepted and old call end. This is so annoying.
3. Seprate smart call options. I dont want answer my phone with bring device to ear but i need to reject and mute mode.. Plz
And about answering machine.
In lollipop answering machine have some problems.. For example sometimes i am taking with phone and answering machine starts automatically and call ended. Or sometimes calls dont go to answering machine.
Some ui bugs:
3 dot icon is bigger in phone/contacts app vs other stock apps
Small apps page isnt material yet
Sorry for my bad english..my phone is z2 23,1.a.1.28

Contact Sony Xperia Support with your bug report .
http://support.sonymobile.com/global-en/contactUs/

How to test Smart Call Home in cisco router?

Hi ,
I have done basic configuration n cisco router for Smart call Home.Please help me out on testing SCH if its proper or requres more configuration.Below is the configuration;
call-home
contact-email-addr [email protected]
mail-server 10.0.0.59 priority 1
mail-server "" priority 2
mail-server "" priority 3
mail-server"" priority 3
profile "CiscoTAC-1"
active
profile "Test"
destination preferred-msg-format long-text
destination address email ""
destination address email ""
subscribe-to-alert-group environment severity critical
subscribe-to-alert-group syslog severity minor pattern ".*"
subscribe-to-alert-group configuration periodic weekly Tuesday 17:00
subscribe-to-alert-group inventory periodic monthly 30 20:30

hi bryan,
But how will i know the cisco is receiving the alerts for the devices.Is there any way for checking that.
Profile Name: CiscoTAC-1
    Profile status: ACTIVE
    Preferred Message Format: xml
    Message Size Limit: 3145728 Bytes
    Transport Method: email
    Email address(es): [email protected]
    HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
    Periodic configuration info message is scheduled every 13 day of the month at 10:03
    Periodic inventory info message is scheduled every 13 day of the month at 09:48
    Alert-group               Severity
    diagnostic                minor
    environment               warning
    inventory                 normal
    Syslog-Pattern            Severity
    .*                        major
Please suggest..

Smart call handling

Hello
The smart call handling in Sony xperia Z3 is really bad compared to Samsung galaxy S series smart call handling.
In Samsung the call rejection or face down mute or automatic call answering was much better.
In Sony xperia, all these can be enabled together or disabled only at once..
The main issue is when smart call handling is enabled and we enable call waiting option, while talking to one caller then when we receive another call without using Bluetooth or hands-free, then the call is switched to the second caller automatically without the intention. This is really disturbing and for this only reason the smart call handling has to be disabled and it becomes useless.
Please fix this bug or issue urgently. Iam using xperia X3 on lollipop version recently upgraded.

Good Day,
Have you received any feedback regarding this?
I am past the point of frustration as this is a truely unprofessional feature on these phones.
This is not acceptible for anyone doing serious bussiness on their phones.

Smart call-home setup in ASA with contexts

Hello,
I have a problem configuring Smart call home service in an ASA 5500 having contexts.
The DNS config is available on contexts, however the service is enabled to system.
At the moment, following all the cisco's documentations, seems it doesn't work.
Any suggestion?
Thanks.
Notis

Let separate what the Cisco back-end can process and what the end device can do. What your document above indicates is, "What call home messages can the Cisco backend evaluate, and what processed call home messages will raise a TAC case automatically?" The Call Home process on the end device sends in Call Home messages to the Cisco backend (aka Smart Call Home) from many sources or triggers. When it says "Alarm type" in the document, it means the source or trigger for the Call Home message.
But the ASA supports adding syslog matching patterns to the alert group syslog. But it still triggers the same call home message containing "show log" and "show inventory". You can also rate limit the call home messages triggered via syslog with the rate-limit command.
subscribe-to-alert-group syslog [severity {catastrophic | disaster | fatal | critical | major | minor | warning | notification | normal | debugging} [pattern string]]
Remember that a profile specifies the transport method and alert group selection. And that multiple profiles can be configured on the device at the same time.
When you want human readable call home messages, you use the long text message format in the profile. On the other hand, the Cisco backend requires Call Home messages in a certain format (XML), hence the CiscoTAC-1 restrictive profile.Typically people will copy the CiscoTAC-1 profile into a new unrestrictive profile and then add an additional email address besides [email protected] so they, too, can see the "unprocessed" call home messages.
Of course, after the Cisco backend processes one of these Call Home messages, depending on the Call Home message, it sends a notification email to the admin for the device telling them it processed a message.

TS1702 I bought 10 pound credit from iTunes through my smart call app but I did not get pls send my money back they said report to iTunes pls shortout this problem

Pls solve this problem as soon as possible

These are user-to-user support forums, so no one here can do anything for you in regards to this issue. I don't know what you mean by a "smart call app", but if you purchased a gift directly from the iTunes Store via the iTunes Store app or App Store app or though iTunes on your computer, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If this was a purchase or promotion from some other company or web site, you will need to contact whoever runs that site/promotion for assistance.
Regards.

Call connector error!!!

I recently configure call connector server and client solution , everything works except for one issue, when I try to chat with an external user I got the following error :
"No external IM account setup. Unable to send IM"
I'm trying to send it to a facebook or gmail user the account is setup by default.
Any Ideas ?
Regards

SOrry I dont have an answer for you but do you know if you can still purchase this software and does it support windows 8?

Smart call management

Can any one tel me about Smart call management and its functionality??
Thanks in advance,
kavya

Kavya,
I suggest you to take a look at Managing Smart Calls in the oracle CRM On Demand help file. Its given in page no: 1458.
Thanks in advance

Smart Call function

Hi,
I have some questions about Oracle CRM on D(Release15).
I'm trying to appear smart call function.
Now I could see that function on "Page Layout Management of Task(Appointment) page layout" .
And I set some settings to appear the smart call function.
So,I could see smart call function on create "Appointment" page.
There is a smart call weblink and that is crickable.
After my crick, there is a error messege,"Access denied.(SBL-DAT-00553)"
So, I checked settings of some access profiles and roles,
but I could not found the item to set the smart call function.
I'm sorry to my poor English. Please help me.
==
Question1,
Can smart call function use only on Life science Edition??
Question2,
Please tell me how to show and make smart call templates.
==
Thank you.
Yusuke

Hi,
You assumption is right that Smart Call option is available in Life Sciences Edition Only. But you can check with Support to see whether they can enable that for your OnDemand instance
Once you get it enabled, you can place the "Calls" applet under say "Account". Go and create a call and after save in the call detail page you would get an option to save the call as a template for future reference / defaulting of the information
Hope it helps
-- Venky CRMIT

CallRex and Cisco Call Connector software

I'm quoting a UC560 solution for a client that needs call recording along with Call Connector. I am interested in CallRex but it appears it is based on TAPI and therefore, unlikely to get it setup in the same environment as Call Connector. Am I correct in assuming I can't get both for the same phones? Anyone have experience with this or any recommendations or workarounds? I'm also looking at TIM Talk, but I may only need to do a few phones and CallRex appears attractive for recording only a few select phones based on their user cost.
thanks,
Steve

Hi Nathan, from my understanding CallRex registers the TAPI under the ephone, correct? The Cisco Call Connector also does the same thing. In the past I've had issues trying to setup the UC system to dial out from a CRM along with having the Cisco Call Connector. In this experience I had an issue as the Call Connector server would register and hold onto the TAPI for that ephone and it broke the dial out function of the CRM. So you are saying to setup a dual endpoint on the Cisco device, one being hard phone and one being a softphone, registering 1 TAPI to CallRex and the other TAPI to Call Connector?
If that's the case though, the softphone would need to be on at all times in order for it to register the TAPI, correct? Am I understanding this or missing something?

SCC Smart Call Connector NFR

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