SCCM 2012 R2 - Error when marking Service Request as Complete from remote console

If I attempt to Complete a SR from a remote console I receive the following error. Marking as Complete from the console installed on the Management Server works as expected. Has anyone encountered this ?
Date: 22/09/2014 18:37:18
Application: System Center Service Manager
Application Version: 7.5.3079.0
Severity: Error
Message: Method not found: 'Void Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleCommand.VerifyDataItemClass(Microsoft.EnterpriseManagement.UI.DataModel.IDataItem, System.String, System.Guid, System.String, System.String, System.String)'.
System.MissingMethodException: Method not found: 'Void Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleCommand.VerifyDataItemClass(Microsoft.EnterpriseManagement.UI.DataModel.IDataItem, System.String, System.Guid, System.String, System.String, System.String)'.
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task, List`1 parameterList)
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task)
   at Microsoft.EnterpriseManagement.ConsoleFramework.WindowJobRecord.ExecuteBackgroundJob(Object sender, ConsoleJobEventArgs eventargs)
   at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
Ian Moran

Thanks. Although the Console version was showing the same on both the server and users workstations I think what we had was UR3 installed on the servers and UR2 installed on the workstations. Installing UR3 on all workstations seems to have fixed the issue
(not all have tested)
Ian Moran

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    We have checked the OWSM logs and can see that both times the server agent receives the request. The gateway logs, however, do not show any requests or responses even though the message should have gone through it. We do see these messages in the logs when testing our HelloWorld service with the same sign/verify settings. A review of the gateway.log file shows the following message displayed each time we submit a test to the malfunctioning service:
    2007-10-18 10:30:22,263 INFO [AJPRequestHandler-HTTPThreadGroup-54] gateway.WSDLRegistry - Exception occured in updateWSDL
    We have until tomorrow to get this issue resolved before development presses to move forward without OWSM security and we cannot have that. Your immediate assistance is required. Thank you.

    Some additional research has been done here and it seems that web services created with SOAP 1.1 (such as the HelloWorld service) work just fine. The problem is with services created with SOAP 1.2. Are there separate configurations or changes that need to be made for SOAP 1.2 services?

  • SCSM 2012 - service requests auto complete even with activities in them

    I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
    I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
    showing an example.
    THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
    - which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
    it - but why??????? there are no workflows set up at all for Service Requests

    Hi CCOTS-KN
    You can actually quite easily test this.
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    activities.
    HTH
    Cheers
    Shaun

  • Error when submitting GRC request

    Hello IDM Gurus, <br>
    We were running into an issue when trying to set up our IDM - GRC integration; when submitting a request to GRC via the AC Validation task the "Submit AC Request" task always encounters an error, but in spite of which the request still gets created on the GRC end; weirdly enough, 2 requests get created each time:<br>
    putNextEntry failed storingcn=TESTUSER,ou=submitrequest,o=grc
    Exception from Add operation:javax.naming.CommunicationException: [LDAP: error code 2 - (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)]; remaining name 'cn=TESTUSER,ou=submitrequest,o=grc'
    <br>
    On the GRC end we noticed that we are getting the following error:<br>
    2011-12-05 20:21:32,046 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.sap.security.api.NoSuchUserAccountException: Cannot find user when logonid is null!
    com.virsa.ae.service.umi.UMIException: com.sap.security.api.NoSuchUserAccountException: Cannot find user when logonid is null!
         at com.virsa.ae.service.umi.ume.UMESearchUser.getUserById(UMESearchUser.java:304)
         at com.virsa.ae.search.bo.SearchUserBO.getUserById(SearchUserBO.java:198)
         at com.virsa.ae.ejbutil.submitrequest.RequestSubmissionBean.submitRequest(RequestSubmissionBean.java:564)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBBean.getSubmitRequest(SubmitRequestEJBBean.java:45)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBObjectImpl0_0.getSubmitRequest(SubmitRequestEJBObjectImpl0_0.java:119)
    2011-12-05 20:21:32,064 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.virsa.ae.core.BOException:  Error in Searching Users...
    com.virsa.ae.core.BOException:  Error in Searching Users...
         at com.virsa.ae.search.bo.SearchUserBO.getUserById(SearchUserBO.java:201)
         at com.virsa.ae.ejbutil.submitrequest.RequestSubmissionBean.submitRequest(RequestSubmissionBean.java:564)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBBean.getSubmitRequest(SubmitRequestEJBBean.java:45)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBObjectImpl0_0.getSubmitRequest(SubmitRequestEJBObjectImpl0_0.java:119)
    As a result of this error GRC AC Submit request never completes successfully and so the polling task never starts, instead immediately the pending values are skipped and removed from the user in question.<br>
    <br>
    What are we supposed to set the User data source as within CUP? Is there something else we should be doing to fix this?<br>
    <br>
    Would greatly appreciate your help with trying to fix this!<br>
    <br>
    Thanks a lot in advance!<br>
    <br>
    Best regards,
    Sandeep
    Edited by: Sandeep Jayendran on Dec 6, 2011 11:22 AM

    Hello Gents,
    I ran another test and had a look at the VDS Operation log to get more detail around the error; here's an excerpt from the operation log:
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    End element SOAP-ENV:Envelope
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    org.apache.axis.i18n.resource::handleGetObject(empty00)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    NSPop (empty)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    org.apache.axis.i18n.resource::handleGetObject(setMsgForm)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Setting current message form to: FORM_OPTIMIZED (currentMessage is now org.apache.axis.utils.ByteArray)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exit: SOAPPart::saveChanges(): org.apache.axis.utils.ByteArray@7ecd78
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Operations result is:SUCCESS
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Additional message = msgcode=000;msgdescription=Request Created;msgtype=SUCCESS;requestno=92
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Requst number: 92
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exception in GRC WS API call:oracle.jdbc.driver.OracleDriver
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    *** Fetch result code ***
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Info  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Operation result: 2
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Warning  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exception: (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Returning: opResult:2,info: ((GRC Submit Request:2:oracle.jdbc.driver.OracleDriver))
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Finished add operation
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Sending operation result
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: All  Thread: Thread[3,3,LDAP
    Sessions:main_listener_4389] Logger: Plain Message:
    Sending response to socket: 63621
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    LDAP Session continues ...
    It's the strangest thing, because it seems to send the request across successfully which is how the request is getting created in CUP but after it succeeds it encounters the exception with the GRC WebService call from the API; any ideas why this is happening? how can we possibly fix this?
    Would greatly appreciate any insight / advice on this!
    Cheers!
    Sandeep

  • Error when submitting GRC request from IDM

    Hello GRC gurus,
    We were running into an issue when trying to set up our IDM - GRC integration; when submitting a request to GRC via the AC Validation task the "Submit AC Request" task always encounters an error, but in spite of which the request still gets created on the GRC end; weirdly enough, 2 requests get created each time:<br>
    putNextEntry failed storingcn=TESTUSER,ou=submitrequest,o=grc
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    <br>
    On the GRC end we noticed that we are getting the following error:<br>
    2011-12-05 20:21:32,046 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.sap.security.api.NoSuchUserAccountException: Cannot find user when logonid is null!
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         at com.virsa.ae.service.umi.ume.UMESearchUser.getUserById(UMESearchUser.java:304)
         at com.virsa.ae.search.bo.SearchUserBO.getUserById(SearchUserBO.java:198)
         at com.virsa.ae.ejbutil.submitrequest.RequestSubmissionBean.submitRequest(RequestSubmissionBean.java:564)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBBean.getSubmitRequest(SubmitRequestEJBBean.java:45)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBObjectImpl0_0.getSubmitRequest(SubmitRequestEJBObjectImpl0_0.java:119)
    2011-12-05 20:21:32,064 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.virsa.ae.core.BOException:  Error in Searching Users...
    com.virsa.ae.core.BOException:  Error in Searching Users...
         at com.virsa.ae.search.bo.SearchUserBO.getUserById(SearchUserBO.java:201)
         at com.virsa.ae.ejbutil.submitrequest.RequestSubmissionBean.submitRequest(RequestSubmissionBean.java:564)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBBean.getSubmitRequest(SubmitRequestEJBBean.java:45)
         at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBObjectImpl0_0.getSubmitRequest(SubmitRequestEJBObjectImpl0_0.java:119)
    As a result of this error GRC AC Submit request never completes successfully and so the polling task never starts, instead immediately the pending values are skipped and removed from the user in question.<br>
    <br>
    What are we supposed to set the User data source as within CUP? Is there something else we should be doing to fix this?<br>
    <br>
    Would greatly appreciate your help with trying to fix this!<br>
    <br>
    Thanks a lot in advance!<br>
    <br>
    Best regards,
    Sandeep

    Hi Diego,
    Thanks a lot for your quick response! Sorry for the delay in responding; I was travelling.
    Uploading the new files from the Note you mentioned allowed us to view what the actual errors were; but we've started running into new errors now; when looking at the operation logs for VDS, I see that the webservice actually returns an operation result of SUCCESS also quoting that "Finished add operation"; which is why the request does in fact get created in CUP but a couple of log entries later after the webservice returns the request number I encounter the following error within VDS:
    Exception in GRC WS API call:oracle.jdbc.driver.OracleDriver
    Here's the error found in sequence within a set of other operational log messages within VDS:
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    End element SOAP-ENV:Envelope
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    org.apache.axis.i18n.resource::handleGetObject(empty00)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    NSPop (empty)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    org.apache.axis.i18n.resource::handleGetObject(setMsgForm)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Setting current message form to: FORM_OPTIMIZED (currentMessage is now org.apache.axis.utils.ByteArray)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exit: SOAPPart::saveChanges(): org.apache.axis.utils.ByteArray@7ecd78
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Operations result is:SUCCESS
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Additional message = msgcode=000;msgdescription=Request Created;msgtype=SUCCESS;requestno=92
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Requst number: 92
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exception in GRC WS API call:oracle.jdbc.driver.OracleDriver
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    *** Fetch result code ***
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Info  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Operation result: 2
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Warning  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Exception: (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Returning: opResult:2,info: ((GRC Submit Request:2:oracle.jdbc.driver.OracleDriver))
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Finished add operation
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    Sending operation result
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: All  Thread: Thread[3,3,LDAP
    Sessions:main_listener_4389] Logger: Plain Message:
    Sending response to socket: 63621
    Time: Tue Dec 13 18:01:43 GMT 2011  Level: Debug  Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
    LDAP Session continues ...
    It's the strangest thing, because it seems to send the request across successfully which is how the request is getting created in CUP but after it succeeds it encounters the exception with the GRC WebService call from the API; any ideas why this is happening? how can we possibly fix this?
    Would greatly appreciate any insight / advice on this!
    Cheers,
    Sandeep

  • Error when getting service facade : Service manager initialization failed I

    Dear Friends,
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    shekar chandra

    even if go using this url http://hostnae:portname/caf
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  • Intent_driven Interaction: Sending E-Mail when the Service Request is saved

    Hi,
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  • MSS Reports - Error when processing your request

    Hi Experts,
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    The URL http://m2003075d.**********/sap/bc/gui/sap/its/HRWPC_FC_EXEC was not called due to an error.
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    Note
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    Thanks in advance,
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    Raja

  • Error when processing your request

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    Your SAP Internet Communication Framework Team

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