SCE 8000 internal QM behaviour [SW 3.6.5]

Dear All,
We experiencing strange behaviour of our SCE8000 platform [SW 3.6.5]. We are trying to use Internal Quota Manager with daily replenished buckets. Quota is giving out normally, but then subscriber reconnect (logout and login) it starts counting from zero. Means that SCE do not store buckets information. Is it OK or we should do smt.? Because according to documentations SCE should keep buckets information for the subscriber thorught the aggregation period.
Thanks,
Denis

Hi Tom,
1. Subscriber after login:
S132SCE8000T1#>sh int LineCard 0 subscriber name xxxxx bucket-state id 1
Bucket type: Down Volume
Bucket state: OK
Bucket size: 200000
Bucket usage: 0
2. Subscriber is consuming quota:
S132SCE8000T1#>sh int LineCard 0 subscriber name 9409970149 bucket-state id 1
Bucket type: Down Volume
Bucket state: OK
Bucket size: 200000
Bucket usage: 11
3. Subscriber after reconnect (log out and log in again):
S132SCE8000T1#>sh int LineCard 0 subscriber name xxxxx bucket-state id 1
Bucket type: Down Volume
Bucket state: OK
Bucket size: 200000
Bucket usage: 0
How you may see - there is same amount of quota that subscriber should have after first login. To manage subscribers we use Cisco Subscriber Manager 3.6.5. Configuration attached. Screenshots with configuration are also attached.
Kind Regards,
Denis

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2013-09-30 13:54:40 | FATAL | CPU #000 | A problem occurred in the SCE8000 Service Control Module Extended (SCM-E) slot 1 ,Please report to Cisco's customer support.
2013-09-30 13:54:40 | ERROR | CPU #000 | SE Watchdog Module: An Error occurred. Please report to Cisco's customer support
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In debug file i found:
Interrupt Received from: SimbaDPT[0].Tx[0].CTX_ISR.ECCMultiErrorInt - description: RLDRAM ECC multi bit error interrupt.
What the problem could be?

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Problem while applying configuration to SCE 8000 using SCE-API

We are facing an issue while applying service configuration to SCE 8000 device using SCE API supplied by CISCO.
We have sample .pqb file which we are using to upload to SCE 8000. We are using 3.5.5 version of firmware on SCE.
Attached is exception file which contains sample .pqb and trace log that we see when we apply configuration. Please note, that we are using RHEL5 platform, JDK 1.5.0_1 and standalone java program to apply configuration on SCE using API
com.pcube.management.common.InvocationException: null ### java.lang.NullPointerException java.lang.NullPointerException
         at com.pcube.management.framework.fsmanager.RFileInputStream.close(RFileInputStream.java:240)
         at java.io.BufferedInputStream.close(BufferedInputStream.java:440)
         at com.pcube.apps.engage.management.Utilities.copyDeviceToLocalRMI(Utilities.java:357)
         at com.pcube.apps.engage.policy.ConfigurationRetriever.retrievePolicy(ConfigurationRetriever.java:85)
         at com.pcube.apps.engage.policy.Test.fetchPpUpgradeVersion(Test.java:15)
         at com.elitecore.pm.SCEConfiguration.main(SCEConfiguration.java:460)
com.pcube.management.common.InvocationException: null ### java.lang.NullPointerException java.lang.NullPointerException
failed to fetch current pp upgrade version listjava.lang.NullPointerException0.0.0 PP0com.pcube.apps.engage.common.ApplyException: Client version 3.5.5 PP20 is different than SCE version 0.0.0 PP0, therefore apply is not allowed
        at com.pcube.apps.engage.policy.SEPolicyMediator.checkPpVersion(SEPolicyMediator.java:335)
         at com.pcube.apps.engage.policy.SEPolicyMediator.applyPolicy(SEPolicyMediator.java:114)
         at com.pcube.apps.engage.policy.SEPolicyMediator.applyPolicy(SEPolicyMediator.java:95)
         at com.elitecore.pm.SCEConfiguration.main(SCEConfiguration.java:461)
com.pcube.management.common.InvocationException: null ### java.lang.NullPointerException java.lang.NullPointerException
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         at com.pcube.apps.engage.management.Utilities.copyDeviceToLocalRMI(Utilities.java:357)
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         at com.pcube.apps.engage.policy.Test.fetchPpUpgradeVersion(Test.java:15)
         at com.elitecore.pm.SCEConfiguration.main(SCEConfiguration.java:460)
com.pcube.apps.engage.common.ApplyException: Client version 3.5.5 PP20 is different than SCE version 0.0.0 PP0, therefore apply is not allowed
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         at com.pcube.apps.engage.policy.SEPolicyMediator.applyPolicy(SEPolicyMediator.java:95)
         at com.elitecore.pm.SCEConfiguration.main(SCEConfiguration.java:461)

You are likely hitting CSCtb94072.
The policy file should be manipulated by development engineer.
Please open a case with TAC and ask the CSE to fix the policy (by getting development engineer assistance).
Once you have the fixed policy PQB file perform the following CLI procedure on all SCEs on which the problem was observed:
SCE2000>enable
Password:
SCE2000#cd engage
SCE2000#delete MYENGAGE.PQB
SCE2000#rename MYENGAG1.PQB MYENGAGE.PQB
SCE2000#
Once done you should be able to apply the fixed policy without any issue.
Note: after performing the above CLI procedure, you can also successfully retrieve the policy,
however, you must avoid doing it since the retrieved poilcy would not be the last applied one, it would be the penultimate one which you probably don't want to use.
After applying the fixed policy, you should be able to retrieve policy successfully with no fear.
====
This is more of a clarification regarding the workaround procedure:
To get you better understand the issue.
The last policy applied to the SCE successfully is kept under the SCE "/engage" directory by the name MYENGAGE.PQB
The penultimate applied policy is also kept there under the name MYENGAG1.PQB
When the SCA-BB GUI applies a policy it first verifies the matching SCA-BB and PP version by inspecting this MYENGAGE.PQB file.
If the file has the corruption dealt in this defect, the apply will fail with the message of the kind:
"Client version 3.5.5 PP18 is different than SCE version 0.0.0 PP0, therefore apply is not allowed"
The MYENGAG1.PQB is the penultimate applied policy and it's not corrupted, renaming it MYENGAGE.PQB will assure us that the apply operation won't fail when verifying the versions are matched.
Alternatively (for the renaming procedure) user may copy the fixed policy file into the SCE disk space under /engage directory and name it MYENGAGE.PQB, then the apply should also work fine.

SCE 8000 with High CPU running SCOS 3.6.5

Hi Guys,
We have 1 SCE 8000 out of 20 that suddenly started showing high CPU
SCE_VINA02#>show processes cpu sorted
CPU utilization for five seconds: 99%/ 0%; one minute: 99%; five minutes: 99%
PID   Runtime(ms)   Invoked      uSecs   5Sec   1Min   5Min TTY Process
6572 1743157450   2912773          0 41.79% 48.95% 42.00%   0 (scos-main)
6592   377205520   2822045          0 25.47% 22.96% 26.37%   0 (scos-main)
3773 -1131308800   2912909          0 22.09% 22.05% 22.19%   0 RucMain
20676   249912990   1895163          0 17.51% 15.86% 18.65%   0 (scos-main)
4058 1241380640   2839209          0 8.76% 9.06% 9.00%   0 PartyDBManager
4038    58347790   1778224          0 3.18% 3.40% 3.63%   0 controlRpcExtServer
4042   199502330   2718111          0 1.99% 2.03% 2.06%   0 tFormatter
6594    80405570   2558527          0 1.99% 2.59% 2.80%   0 (scos-main)
20677    48485580   1405062          0 1.99% 2.28% 2.48%   0 (scos-main)
4595   309332240   2912876          0 1.39% 2.13% 2.12%   0 HwChk
4040   112684050   2736243          0 1.00% 1.12% 1.14%   0 qReaderExt
3639   264215460   2848244          0 1.00% 0.94% 0.91%   0 (scos-main)
4041    69509430   2868791          0 0.80% 0.74% 0.75%   0 qReaderInt
6573   235121090   2801654          0 0.80% 16.28% 5.13%   0 (scos-main)
6574    24244400    624919          0 0.60% 0.96% 3.70%   0 (scos-main)
3771    53398760   2912883          0 0.40% 0.38% 0.39%   0 CpuUtilMonitor
4037    32594910   2537807          0 0.40% 0.36% 0.38%   0 tLogger
3712    16686250   1627766          0 0.20% 0.11% 0.11%   0 fanControlTask
3778    46339600   2912908          0 0.20% 0.27% 0.28%   0 MsgQuMess-rcv
4028     8361600    734410          0 0.20% 0.07% 0.06%   0 tCCWatchdog
4059     5358870    353706          0 0.20% 0.04% 0.02%   0 SNMP agentx Task
2971     2518240    166310          0 0.20% 0.05% 0.01%   0 (nfsd)
The CPU is STUCK at 99%, even when the traffic is minimal, we are seeing that the scos main process is hogging the CPU
When i do the show interface line 0 counter cpu-utilization it shows me a different value than the first command, which is more reasonable according tho the quantity of traffic that is flowwing through the box at this moment.
SCE_VINA02#>show interface LineCard 0 counters cpu-utilization
Traffic Processor CPU Utilization:
==================================
TP 1 CPU Utilization: 17%
TP 2 CPU Utilization: 16%
TP 3 CPU Utilization: 23%
TP 4 CPU Utilization: 17%
TP 5 CPU Utilization: 17%
TP 6 CPU Utilization: 15%
TP 7 CPU Utilization: 18%
TP 8 CPU Utilization: 16%
TP 9 CPU Utilization: 16%
TP 10 CPU Utilization: 15%
TP 11 CPU Utilization: 18%
TP 12 CPU Utilization: 18%
SCE_VINA02#>
When i log under linux in the box, it shows me another value different than what the other first two commands showed me
[root@SCE_VINA02 ~]#>top
top - 14:26:47 up 169 days, 7:46, 1 user, load average: 3.86, 3.68, 3.31
Tasks: 64 total,   1 running, 63 sleeping,   0 stopped,   0 zombie
Cpu(s): 59.5%us, 2.2%sy, 0.0%ni, 36.4%id, 1.3%wa, 0.2%hi, 0.5%si, 0.0%st
Mem:   2028668k total, 1914156k used,   114512k free,    47392k buffers
Swap:        0k total,        0k used,        0k free,   320416k cached
PID USER      PR NI VIRT RES SHR S %CPU %MEM    TIME+ COMMAND
3639 root      20   0 1353m 1.3g 44m S 134 65.9 355517:28 scos-main
   23 root      15 -5     0    0    0 S    0 0.0 24:59.23 scos-dump
2973 root      20   0     0    0    0 S    0 0.0 39:56.53 nfsd
3455 root      20   0 16188 2620 1756 S    0 0.1 122:21.52 scos-sys-cmd-se
26549 root      20   0 2476 1116 896 R    0 0.1   0:00.05 top
    1 root      20   0 1776 616 540 S    0 0.0   3:17.32 init
    2 root      15 -5     0    0    0 S    0 0.0   0:00.00 kthreadd
    3 root      RT -5     0    0    0 S    0 0.0   0:58.98 migration/0
    4 root      15 -5     0    0    0 S    0 0.0   0:42.82 ksoftirqd/0
    5 root      RT -5     0    0    0 S    0 0.0   2:25.35 watchdog/0
    6 root      RT -5     0    0    0 S    0 0.0   0:59.95 migration/1
    7 root      15 -5     0    0    0 S    0 0.0   0:02.60 ksoftirqd/1
    8 root      RT -5     0    0    0 S    0 0.0   0:18.66 watchdog/1
    9 root      15 -5     0    0    0 S    0 0.0 161:33.60 events/0
   10 root      15 -5     0    0    0 S    0 0.0 46:47.38 events/1
   11 root      15 -5     0    0    0 S    0 0.0   0:00.00 khelper
   12 root      15 -5     0    0    0 S    0 0.0   9:55.55 kblockd/0
   13 root      15 -5     0    0    0 S    0 0.0   3:26.99 kblockd/1
   16 root      15 -5     0    0    0 S    0 0.0   0:03.08 kswapd0
   17 root      15 -5     0    0    0 S    0 0.0   0:00.00 aio/0
   18 root      15 -5     0    0    0 S    0 0.0   0:00.00 aio/1
   19 root      15 -5     0    0    0 S    0 0.0   0:00.00 nfsiod
   20 root      15 -5     0    0    0 S    0 0.0   0:00.00 mtdblockd
   21 root      15 -5     0    0    0 S    0 0.0 50:36.28 skynet
   22 root     -86 -5     0    0    0 S    0 0.0 280:11.75 hw-mon-regs
   24 root     -91 -5     0    0    0 S    0 0.0 22:36.48 wdog-kernel
   25 root      15 -5     0    0    0 S    0 0.0   0:00.00 rpciod/0
   26 root      15 -5     0    0    0 S    0 0.0   0:00.00 rpciod/1
   80 root      15 -5     0    0    0 S    0 0.0   0:00.17 kjournald
   84 root      15 -5     0    0    0 D    0 0.0 17:05.31 kjournald
   92 root      15 -5     0    0    0 S    0 0.0   1:36.60 kjournald
246 root      15 -5     0    0    0 S    0 0.0 36:09.67 bond0
952 root      20   0     0    0    0 S    0 0.0   0:00.01 pdflush
1032 root      20   0     0    0    0 S    0 0.0   3:12.76 pdflush
1430 bin       20   0 2024 500 388 S    0 0.0   0:00.01 portmap
1459 root      20   0 1884 644 536 S    0 0.0   0:22.97 syslogd
1467 root      20   0 1772 408 336 S    0 0.0   0:00.04 klogd
1469 root      20   0 1764 512 448 S    0 0.0   0:00.00 getty
1710 root      20   0 3308 1048 488 S    0 0.1 73:02.73 scos
1711 root      20   0 2476 568 484 S    0 0.0   0:00.19 tee
1733 root      20   0 3308 980 420 S    0 0.0   0:00.00 scos
1735 root      20   0 2948 1280 1080 S    0 0.1   0:00.00 sh
[root@SCE_VINA02 ~]#>
We have a TAC opened but is being more than a 2 weeks and the engineer hasnt being able to find the source of the issue, she even has a ticket open with the BU
Please if anybody out there might be facing a similar issue

here is the RDR statistics and debug summary log.
SUBSCE8K01#>show RDR-formatter statistics
RDR-formatter statistics:
=========================
Category 1:
sent:               1733914918
in-queue:           0
thrown:             0
format-mismatch:    0
unsupported-tags:   0
rate:               404 RDRs per second
max-rate:           1984 RDRs per second
Category 2:
sent:               919837769
in-queue:           0
thrown:             0
format-mismatch:    0
unsupported-tags:   0
rate:               0 RDRs per second
max-rate:           3657 RDRs per second
Category 3:
sent:               0
in-queue:           0
thrown:             0
format-mismatch:    0
unsupported-tags:   0
rate:               0 RDRs per second
max-rate:           0 RDRs per second
Category 4:
sent:               156867972
in-queue:           0
thrown:             0
format-mismatch:    0
unsupported-tags:   0
rate:               105 RDRs per second
max-rate:           163 RDRs per second
Destination:     10.123.2.25 Port: 33000 Status: up   Active: yes
Sent: 1733915274
Rate:   396 Max: 1984
Last connection establishment: 3 weeks, 6 days, 20 hours, 45 minutes, 27 seconds
Destination:     10.123.2.26 Port: 33000 Status: up   Active: no
Sent:          0
Rate:     0 Max:     0
Last connection establishment: 0 hours, 6 minutes, 14 seconds
Destination:       127.0.0.1 Port: 33001 Status: up   Active: no
SUBSCE8K01#>
SUBSCE8K01#>
SUBSCE8K01#>sh proc cpu sorted
CPU utilization for five seconds: 96%/ 0%; one minute: 97%; five minutes: 99%
PID   Runtime(ms)   Invoked      uSecs   5Sec   1Min   5Min TTY Process
4929   293498890    475542          0 99.00% 21.55% 16.40%   0 (scos-main)
4555   573866000    478707          0 25.65% 25.89% 25.96%   0 RucMain
4918   625477080    478701          0 25.45% 29.72% 33.67%   0 (scos-main)
1810       88530       192          0 7.96% 14.82% 9.38%   0 (scos-main)
4927   172451130    474889          0 7.56% 14.99% 9.97%   0 (scos-main)
1809       97510       192          0 7.16% 17.72% 12.00%   0 (scos-main)
5359   122862320    476098          0 6.96% 13.29% 6.39%   0 (scos-main)
4817    83463610    476198          0 6.36% 6.31% 6.29%   0 controlRpcExtServer
5358   137770620    476591          0 5.97% 5.68% 6.14%   0 (scos-main)
5135   107450270    475407          0 4.38% 4.86% 6.47%   0 (scos-main)
4840   584104440    476935          0 4.37% 11.73% 5.28%   0 PartyDBManager
4821   152431380    478706          0 3.58% 3.40% 3.37%   0 tFormatter
4919   249427970    331960          0 2.98% 0.92% 0.92%   0 (scos-main)
4819    33178220    462486          0 1.59% 1.55% 1.39%   0 qReaderExt
5516    51751940    478645          0 1.39% 2.17% 2.15%   0 HwChk
4820    22420960    461376          0 0.99% 0.96% 0.96%   0 qReaderInt
3345    42535190    476936          0 0.99% 0.87% 0.84%   0 (scos-main)
4816    16505300    474586          0 0.80% 0.78% 0.72%   0 tLogger
4560     9043340    478707          0 0.40% 0.34% 0.34%   0 MsgQuMess-rcv
4521     7505470    476057          0 0.40% 0.36% 0.36%   0 nsm-to-sm-med-dispatcher
4520     8472310    475729          0 0.40% 0.38% 0.37%   0 sm-to-nms-high-collector
4551    10427120    478707          0 0.40% 0.45% 0.44%   0 CpuUtilMonitor
SUBSCE8K01#>
Summary of debug file.
************** CURRENT APPLICATION INFORMATION ***************
Application file: /apps/data/scos/release_.sli
Application name: Engage SML Version 3.6.5 build 41 (Protocol Pack 26 build 15)
Using Lib - PL_V3.6.5_B1
Using Lib - Classifier_V3.6.5_B1
Application help: Entry point of Engage
Original source file: /auto/srbu-proj1-bgl/apps/users/aninatar/autoBuild/App/SML/Engage/V3.6.5/src/com/pcube/AppTemplate/Main/template_app_main.san
Compilation date: Thu, October 20, 2011 at 23:30:08
Compiler version: SANc v3.20 Build 14 built on: Tue 08/04/2009 06:58:22.;SME plugin v1.1
Capacity option used: 'EngageDefaultSCE8000'.
************** DBG LOG FILE MESSAGES HISTOGRAM ***************
MOD ID : MSG ID | SEVERITY | AMOUNT |   DROPS    | STRING
----------------+-----------+---------+------------|-------
Total number of different <> messages is 0
Total number of different <> messages is 0
[0x0502:0x000a] | | 0120529 | 0000001056 | Party DB: PartyDB::waitForState(pcid=%d) called, maxPCIDs=%d.
[0x0102:0x0013] | | 0024763 | 0000000000 | Application Subscriber Context: Breach counter is negative for subscriber service counter=%d
[0x0ce1:0x0010] | | 0000027 | 0000000000 | SnmpMibs: %s %s %d %d.
[0x0505:0x0194] | | 0000005 | 0000000000 | Party DB Manager: (anonymous) createUnmappedParty - rcid = %lu, pid=%lu, ipAddress = 0x%x - came from ruc=%u, selected ruc=%u wrong ruc selected.
[0x0300:0x004d] | | 0000013 | 0000000000 | Formatter: RdrVXConnection: Closed existing socket to port %d. (%s)
[0x0910:0x002c] | | 0000002 | 0000000000 | RuC Interrupt Handler: %s.
[0x0920:0x000a] | | 0000002 | 0000000000 | Logger: %s
Total number of different messages is 7
[0x0a10:0x0004] |     | 0000027 | 0000000000 | System Message: System Info message:
%s
[0x0aa2:0x001e] |     | 0000013 | 0000000000 | SNMP Agent: %s
[0x0300:0x0059] |     | 0000013 | 0000000000 | Formatter: Formatter connection closed: address %s, port %d.
[0x0aa2:0x001c] |     | 0000008 | 0000000000 | SNMP Agent: %s
[0x0300:0x0056] |     | 0000008 | 0000000000 | Formatter: No Formatter connections is open on category %d.
[0x0aa2:0x001d] |     | 0000013 | 0000000000 | SNMP Agent: %s
[0x0300:0x005a] |     | 0000013 | 0000000000 | Formatter: Formatter connection opened: address %s, port %d.
[0x0aa2:0x001b] |     | 0000008 | 0000000000 | SNMP Agent: %s
[0x0300:0x0057] |     | 0000008 | 0000000000 | Formatter: Formatter active connection opened : address %s, port %d, category %d.
[0x0505:0x029e] |     | 0000001 | 0000000000 | Party DB Manager: notifyPullRequestByPid() - %lu calls for notifySpawn() - failed in the last hour.
[0x0920:0x0008] |     | 0000004 | 0000000000 | Logger: %s
[0x0743:0x0000] |     | 0000001 | 0000000000 | TELNET_SSH_SERVER: A %s session from %s was established.
[0x0730:0x0010] |     | 0000016 | 0000000000 | CLI: Executing CLI command: '%s'.
[0x0309:0x002c] |     | 0000001 | 0000000000 | CmdlFFS: File system operation : del %s
Total number of different     messages is 14

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             total       used       free     shared    buffers     cached
Mem:       2028668    1682708     345960          0      43016     253000
-/+ buffers/cache:    1386692     641976
Swap:            0          0          0
Total:     2028668    1682708     345960
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top - 15:34:44 up 4 days, 8:08, 2 users, load average: 0.63, 0.64, 0.63
Tasks: 67 total,   1 running, 66 sleeping,   0 stopped,   0 zombie
Cpu(s): 18.5%us, 1.5%sy, 0.0%ni, 78.5%id, 1.3%wa, 0.2%hi, 0.0%si, 0.0%st
Mem:   2028668k total, 1683048k used,   345620k free,    43020k buffers
Swap:        0k total,        0k used,        0k free,   253188k cached
PID USER      PR NI VIRT RES SHR S %CPU %MEM    TIME+ COMMAND
3373 root      20   0 1382m 1.3g 43m S   58 67.4   3628:53 scos-main
16394 root      20   0 2476 1108 892 R    0 0.1   0:00.15 top
    1 root      20   0 1776 628 552 S    0 0.0   0:13.06 init
    2 root      15 -5     0    0    0 S    0 0.0   0:00.00 kthreadd
    3 root      RT -5     0    0    0 S    0 0.0   0:01.50 migration/0
    4 root      15 -5     0    0    0 S    0 0.0   0:00.13 ksoftirqd/0
    5 root      RT -5     0    0    0 S    0 0.0   0:03.94 watchdog/0
    6 root      RT -5     0    0    0 S    0 0.0   0:01.48 migration/1
    7 root      15 -5     0    0    0 S    0 0.0   0:00.07 ksoftirqd/1
    8 root      RT -5     0    0    0 S    0 0.0   0:00.56 watchdog/1
    9 root      15 -5     0    0    0 S    0 0.0   6:21.09 events/0
   10 root      15 -5     0    0    0 S    0 0.0   0:17.34 events/1
   11 root      15 -5     0    0    0 S    0 0.0   0:00.00 khelper
   12 root      15 -5     0    0    0 S    0 0.0   0:18.96 kblockd/0
   13 root      15 -5     0    0    0 S    0 0.0   0:03.69 kblockd/1
   14 root      20   0     0    0    0 S    0 0.0   0:00.00 pdflush
   15 root      20   0     0    0    0 S    0 0.0   0:44.23 pdflush
   16 root      15 -5     0    0    0 S    0 0.0   0:00.00 kswapd0
any ideas why the memory goes low?

I got this command however i do not know how to read it. Hope somebody can help me
[root@SCE8000_01 /proc]#>more meminfo
MemTotal:      2028668 kB
MemFree:        348060 kB
Buffers:         43032 kB
Cached:         250496 kB
SwapCached:          0 kB
Active:        1457744 kB
Inactive:       171376 kB
HighTotal:     1310720 kB
HighFree:         1860 kB
LowTotal:       717948 kB
LowFree:        346200 kB
SwapTotal:           0 kB
SwapFree:            0 kB
Dirty:               0 kB
Writeback:           0 kB
AnonPages:     1335624 kB
Mapped:          52052 kB
Slab:            39520 kB
SReclaimable:    32960 kB
SUnreclaim:       6560 kB
PageTables:       2048 kB
NFS_Unstable:        0 kB
Bounce:              0 kB
WritebackTmp:        0 kB
CommitLimit:   2028668 kB
Committed_AS: 1374756 kB
VmallocTotal:   170948 kB
VmallocUsed:     87368 kB
VmallocChunk:    74176 kB
[root@SCE8000_01 /proc]#>

SCE 8000 i can not assign unique counter for service

Hi!
1. Create new service http://clip2net.com/s/1jg2x
2. Try to assign unique counter for service, but a field inactively http://clip2net.com/s/1jg45
how it to fixed?

Hi!
I think you're running out of counter index for the subscriber usage counter, it's 0-31.
Please uncheck the check box from other existing service and try that again?
Thanks!
Tomo

SCE and servers

Hi,
Our client have SCE 8000 and about 20 static subscribers. Each of them have about one or two IP prefixes. Changes in these prefixes are made once per two or three months.
Primary target is to shape each of them with his per subscriber limit.
Secondary target is to send data to rrd server.
Third (optional) is to show sometimes the type of traffic, used by subscriber.
Now, as from documantation, I installed SM and CM servers, and SCA BB on management workstation.
Main problem is that time to time clients network operators trying to insert subscriber name with whitespaces underscores and so on. As a result, SM is interrupting sync with SCE with error and don't allow to connect to SM with SCA BB Subscriber management tool.
Therefore I have some questions.
Is it possible to make this all to work without this SM server and to insert SM->Package mapping automatically without it? If I will do it by command line, will it be saved after rebooting of SCE? Is it possible to make working CM without and to get per subscriber graphics? Is it possible to make it all looking human friendly?
BR,
Ugis

Hi,
No specific reason. I just would like to know as per my 3 points.
Need advice of these 3 points.
Thanks alot

SM: Error while sync with SCE [Quarantine mode]

[SCE 8000]
System version: Version 3.6.5 Build 489).
[SM]
./p3sm --version
3.6.5 Build 300
[Problem desc]
I have 2 SCEs, not in cascade mode.
SCE S132SCE8000T2 gone to quarantine mood and can't auto-recover.
./p3log -> log.txt says (attached):
2011-06-01 13:24:00 | ERROR | SM    | SCE S132SCE8000T2 has been put in quarantine for the next 7680 seconds - Failed to perform logon operation
I moved SCE back to normal operation using ./p3net --connect --ne-name=S132SCE8000T2 and quarantine reset.
Now situation as follows:
Synchronization Status: Not-done(100% failures) for S132SCE8000T2.
I try to use ./p3subs --resync --ne-name with no effect:
>./p3sm --resync --ne-name=S132SCE8000T2
Error - Failed to synchronize S132SCE8000T2
S132SCE8000T2 is not active
How can I resolve the problem and why the failure occured?
>
>
>./p3net --show-all --detail
==============================================================================
| Name             | Host             | Conn-    | Sync-    | Domain          |
|                  |                  | Status   | Status   |                 |
===============================================================================
| S132SCE8000T1    | 172.24.7.17      | up       | done     | subscribers     |
| S132SCE8000T2    | 172.24.7.20      | up       | not-done | subscribers     |
Command terminated successfully
>./p3net --show --ne-name=S132SCE8000T2
Network Element Information:
============================
Name:        S132SCE8000T2
Host:        172.24.7.20
Ip:          172.24.7.20
Port:        14374
Status:      Connection ready
Type:        SCE8000
Domain:      subscribers
Synchronization Status: Not-done(100% failures)
Redundancy Status: Standalone
Quarantine Status: ok
Command terminated successfully
>./p3net --show --ne-name=S132SCE8000T1
Network Element Information:
============================
Name:        S132SCE8000T1
Host:        172.24.7.17
Ip:          172.24.7.17
Port:        14374
Status:      Connection ready
Type:        SCE8000
Domain:      subscribers
Synchronization Status: done
Redundancy Status: Standalone
Quarantine Status: ok
Command terminated successfully

Hello,
For this one, I think you will need to open a service request with TAC.
I would look at the umlog on the SCE and the SM, as well as the dbglog.txt from the SCE.
These can be found in the support files:
SCE#logger get support-file ftp://user:[email protected]/./support-file.zip
~pcube/sm/server/bin//p3sm --extract-support-file -o SM-Support.zip
Also, run a tcpdump on the SM when trying to resync and look for anomalies in the connection. Look also for the CPU usage on the SCE.
Regards,
Tom Debruyne

Paid/Credited field in A/R Invoice

Hi All,
I have some doubt regarding the field 'Paid/Credited' appeared exactly below 'Total' in A/R Invoice form. If that field contains some value, it means there should be some incoming payment/ Credit memo fired against that Invoice. the invoice is closed, the field 'Paid' contains the value equal to the doctotal but I see no incoming payment/credit memo against it. I checked in back-end too (tables for ORCT, RCT2, ORIN etc). the transaction or customer ledger also do not show any trace of transaction for that invoice.
is there any other possibility of that field having some value?
further, there are two incoming payments for that customer, 1 which is on account without any invoice linked and 2, which is against other two invoices. so my question is, how can that third invoice be closed if it has no reference anywhere?
thanks,
Binita

Hi Binita,
this appears to be related to the internal reconciliation behaviour in versions lower than 2007. In order to gauge the impact on your database I would advise you to download the 2007 or 8.8 upgrade simulation tool from the [IRU landing page|http://service.sap.com/~sapidb/011000358700000380562007E]. Install & run the tool on your database & then assess the impact.
On that page you will also find a multitude of valuable information regarding the complete redesign of the internal reconciliation engine & the effects thereof on upgraded databases.
SAP strongly recommends you use the tool to assess & investigate IRU issues, but only deal with them after the upgrade of the productive database to 2007.
All the best,
Kerstin

SCA console 3.6.5 cant communicate with SM subscriber manager

my setup is SCE 8000 and SCA console 3.6.5 and SM 3.6.5 and CM 3.6.5
when i communicate from SCA console to Subscriber manager its cant retrieve any information so i downgrade the SCA console to 3.6 after downgrade i success to fetch the subscriber from SM but i still have an comparability issue with SCE CM because SCA CM 3.6 and CM is 3.6.5
so i need to know how can solve the problem in SCA console BB 3.6.5

thanks
the problem was in the SCA console 3.6.5 its
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:Arial;
mso-bidi-theme-font:minor-bidi;}
a known defect
the problem is
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:Arial;
mso-bidi-theme-font:minor-bidi;}
1. Close the SCA BB application if it is running.
2. Backup the file 'engageui.jar' located in C:\Program Files\Cisco SCA\SCA BB Console 3.6.5\plugins\com.cisco.scasbb.client.ui.engage_3.6.5
For example, copy it to your personal folder.
3. Copy the file attached to this email to the same directory (C:\Program Files\Cisco SCA\SCA BB Console
3.6.5\plugins\com.cisco.scasbb.client.ui.engage_3.6.5)
4. Run the SCA BB, open SM GUI, You should be able to see the subscribers detail in the GUI.

Contentserver and firewall SCMS_URL_GENERATE

Hi Gurus!
I have a problem - which relates to the content server - and possibly the firewall in our organisation.
Let me explain:
We have a custom devloped Webdynpro Abap application used to display som user information. One of the functions is the possibility to display a user picture.
When a user i selected - the URL to the picture i generated using the RFC: SCMS_URL_GENERATE.
This returns a content server url which is something like:
http://server:8000/xxxx.xxx.xxx
everyting works fine - when used through the portal - on the inside (when you are on the coorporate network).
But when the portal is called from outside - the URL does not work.
I did som digging - and i can see that the eksternal URL - is not the same.
IE: Interally the server is called by its FQDN name-. by ekternally we use another alias.
ie:
extserver.company.com
where we use: intserver:8000 internally.
Should i "code" the change ie - find a way to rewrite the URL myself - before returning it -
or is there some RFC module that i can use to set the eksternal url - before generting?
Best regards
Ronni

Ronni Hostrup wrote:
Should i "code" the change ie - find a way to rewrite the URL myself - before returning it -
or is there some RFC module that i can use to set the eksternal url - before generting?
No, that should be solved in the system landscape level, e.g. proper configuration of all involved systems. Typically the portal system landscape, Web Dispatcher and HTTPURLLOC in the backend system need to be adjusted. You will need to provide more details of the current setup before anyone can pinpoint the problem. It is common to access portal and connected applications in many ways, the systems just have to be configured to support it.

SCA Reporting

I work for a large elco and have an SCE 8000 implementation primarily used for reporting.
I am getting lots of requests to report on stuff that does not come with the vanilla reports available in Bb Console and Insight. For example report on Subscriber browser type or type of PC./ Mobile handset.
It appears that this is doable based on the info in the User Guide, but not really too sure where to start with signatures / flavours etc.
Can anybody guide me on how to go about this in more simplistic terms than info in the User Guide.
Thanks Ange

Hi Ange,
Since I suppose you are already familiar with those terms you mentioned above, if you have any questions please post it here.
The best to start is just using that official docs. We do not have some short version or so. At least I am not aware of it.
Thanks,
Minja

SCE 8000 internal QM behaviour [SW 3.6.5]

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