SCH-U450 Intensity not receiving texts/ calls from 1 contact

Hello,
I have an SCH-U450 Intensity by Samsung. It is three years old. I have a friend who has T-mobile and lives/works in Manhattan/Bridgeport, CT. We always have issues receiving/sending texts and calling each other. I am trying to troubleshoot why. I think it is on my end because when I use Google Chat to send texts / call, it seems to work better (call quality wise, my contact receiving my texts, etc.).
I am considering buying a new phone. I do not want to do the free upgrade I am eligible for because if it is indeed the service and not the phone, I do not want to extend my family plan another 2 years. My priorities are signal strength and call quality. Could anyone recommend one? I'd appreciate any feedback.
Thank you!
Best,
Matthew

Initially it sounds like something with your backup data caused the issue with your new device but if you restored your device again without using the backup and the issue still exists it wouldn't appear to be the issue at all. Since the problem seems to only be with one person are you sure it's not an issue on their end and with their network that is stopping you from receiving the messages? Have you tried *228 option 2 to see if that helps?

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