Schedule a webi report to email issue

Hi,
A webi report was scheduled to run and send exel file to email one time. The instance is in a status of "Running" for more than 24 hours. When checked the instance details, it said "waiting for scheduling to complete. Job ID: 15,786, name:[Report Name], kind:Webi in Pending state (FBE 60509) [0 recipients processed.]". After a day passed, the schedule failed. And in the Publication Admin Log, it said
2011-10-17 16:55:22,173 INFO  [pool-4-thread-4] BusinessObjects_PublicationAdminLog_Instance_15786 - [Publication ID # 15786] - Running publication instance.
2011-10-17 16:55:22,251 INFO  [pool-4-thread-4] BusinessObjects_PublicationAdminLog_Instance_15786 - [Publication ID # 15786] - The global delivery rule for this publication was met; publication processing will now begin.
I don't know why it failed. Is there any option needed to be set such as timeout?
All destinations have been set and enabled. Have restarted and reenabled could not help. A webi report run interactively fine.
We are on version:
BusinessObjects Edge BI 3.1 SP4
Windows Server 2008 R2
SQL Server 2008 R2
Thank you.

Hi Ginelle,
Most likely this problem would be caused by:
1. Wrongly configured email destinations on the Destination Job Server, Webi Job Server and Publication Job Server - you can check in the CMC - Servers area.
2. The source report - check it can be refreshed ok, it could be there are objects which Business Objects does not like. Test by removing fields and rescheduling to see if you can identify which field is causing problems.
3. Also try resaving the source report under a different name and rebuild the publication with this report. Some older reports can become "corrupt", resaving\refreshing can help.
4. Check to see if the source report has any recurrences set, it could be there is an issue with the Job Server waiting fopr a recurrence to run.
I hope this is a very helpful answer to you.
Kind regards,
John

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