Schedule reports fail - CrystalEnterprise.Smtp

We have scheduled a report to run for all corporate employees. When the schedule runs, here is what happens.
- Report run and is marked in the running state
- Report moves to pending state in history but the email is sent to recip.
- Report moves back to running state
- Report moves to pending state and again the email is sent
- Report moves to running state
- Report moves to failed but again the email is sent
In all, each recip gets three copies of the report and finally the report is marked failed.
The same report can be scheduled to addresses not hosted on our domain and only one copy is sent and the report instance is marked successful.
When the report fails, I get the following error : recipient error. []: [CrystalEnterprise.Smtp]
Any help would be appreciated,
Chris

Hi John,
I have the SMTP address with the ports and we have our mail server.
As per admin guide, what would be the user for the destination ?
User Name
Provide the Job Server with a user name that has permission to send email
and attachments through the SMTP server.
Password
Provide the Job Server with the password for the SMTP server.
Can i just leave the user name and password so that the users email will be taken ?
Please refer to SAP Note 455140 to configure the SMTP plug-in to send emails. However there is no section in SAPconnect to enable you to add a user and password as a means of authentication. You will have to enter the IP address of your sending SAP application server to your mail server as a means of authentication to enable emails to be correctly relayed to your mail server.
Hope this helps
Michael

Similar Messages

Automatic Email When Scheduled Report Fails?

Is there a way to configure XI to automatically send an email if a scheduled report fails to run successfully?

This is actually configured at the report level from the CMC and not via auditing. For each report that you want notification(s)to be set for, switch to the Schedule tab --> Notification in the CMC. Enable email notifications as required. ie. "A job has failed to run. "

Scheduled Report Failing - Don't Know Why

I'm trying to re-create a scheduled report on CMC that had gotten deleted. It ran before (sometimes multiple times...) but at least it ran. I'm duplicating all the settings for this report based on how they were before, but every time I try to get the report to run, it fails.
I don't know enough about this to be able to embed any kind of error messages in the e-mail notifications we get. All I know is that no matter what I change/tweak/adjust, we get an email saying "This report has failed to run."
What kinds of things should I be looking at to troubleshoot? I know the report itself is fine, as users can view it normally (as in, through other viewers). There's definitely something specific to the scheduling process that is not correct, but I don't know what to look at.
Here is how the scheduling is currently configured:
Schedule > Main Tab
-Run Weekly, Tues - Sat
-Start Date: 10/01/08, 8:30 AM (I originally set this up yesterday, so today at 8:30 should have been the first time it ran, but instead it failed)
-End Date: 10/01/18, 12:00 AM
-Number of retries allowed: 0
-Retry interval in seconds: 1800
Schedule > Notification
-Email notification based on: a job has failed to run
-Message: Report failed to run. Scheduled Report: %SI_NAME% - %SI_STARTTIME% What other codes can we put in this message, BTW? I've been trying to look for something to return error codes, but %SI_OUTCOME%, %SI_STATUSINFO%, and %SI_ALERT_MESSAGE% don't display anything, they just print on the email
Schedule > Destination
-Destination: Email (SMTP)
-Clean up instance after scheduling is checked
-We have "Set the values to be used at schedule time here:" populated with our list of email addresses for recipients
-Attach object instance to email message is checked
-Specified file name: %SI_NAME%%SI_STARTTIME%.%EXT%
-Add extension is checked
Schedule > Format
-Format: Microsoft Excel (Still fails if we choose Excel Data Only or Adobe Acrobat)
-Use options saved with report is checked (Still fails if we deselect this)
Schedule > Schedule For
-Schedule only for myself.
Could really use some help here, as I don't know what in the world could be causing this to fail. Thanks in advance.

First thing is to forget all the complex configs and just try to schedule the report to run once now, no alerts, no notifications, no nothing.
Does that work?
Then you can build up the schedule, to see where the problem is coming from.
Sincerely,
Ted Ueda

Scheduled report failed after 10 mins

Hi Everyone,
We are using Business Object XI 3.1 and Crystal Report 2008.
We have a few reports which uses Java Beans Connectivity. They all run fine using Crystal Report 2008 Designer.
After I publish the reports to the server and schedule it to run from InfoView, the reports fail if it runs over 10 mins and returns error ( See below). If I rerun the report and it completes within 10 mins, it will be fine.
Error:
Title: Test Report
Document Type: Microsoft Excel
Status Failed
External Destination: None
Owner: SLuo
Server Used: BOETEST.CrystalReportsJobServer
PID: 14496
Folder Path: Reporting
Remote Instance: No
Creation Time: 6/27/2014 10:21 AM
Expiry: 6/27/2024 10:21 AM
Start Time: 6/27/2014 10:22 AM
End Time: 6/27/2014 10:32 AM
Printer: None
Formats: Microsoft Excel
Parameters: 1/6/14; 1/6/14
Error Message: Error in File ~tmp38a08076f722e00.rpt: Failed to retrieve data from the database.
I added -crpetrace 7 - trace to the command line params to view the details of the log, however not much luck in getting a meaningful message.
The log from Crystal Job Server:
2014/06/30 14:03:50.063|==| | | 3900|4308|
|||||||||||||||procReport.dll:
CRPE FAILED: GetLastPEErrorInfo(1) returns crpe error code [723] with
extended error string [Failed to retrieve data from the database.
Failed to retrieve data from the database.
Error in File ~tmpf3c80895162f60.rpt:
I have looked the configuration of Crystal Job Server, Reports Cache Server and Processing Server, nothing obvious that has limited the connection to 10 mins. I have extended the time in CRConfig.xml still no luck.
There are other reports on the server using direct db connection and run fine for 2 hours+.
Anyone has experienced this before and aware of any configuration that might cause the report to fail in 10 mins?
Many thanks,
Shan

Hi Shan,
You can refer to the following SAP KBA for the issue:
1204347 - Error: "Failed to retrieve data from the database" when using Javabeans as a datasource
The SAP Note is for BO XI R2; however, you can try the same resolution for BO XI 3.1.
Hope this helps.
Regards,
Renu

Scheduled Report Fails To Run If User Password Has Expired

Why can't a report, that has been scheduled for a user whose password has expired, continue to run and go to its predefined destinations?
A user doesn't know until he/she attempts to log in that there is a password expiration issue. They may have scheduled the report to go to a multitude of inboxes, but if their password has expired, the report doesn't run.
I can understand "some" issues with the necessity to stop the report until credentials are updated correctly. However, Business Objects doesn't notify a user until it has expired, thus making it too late for those expecting something in their inbox.
Is there any method of notifying users that their password is going to be expiring soon, in advance? In other words, is there any "proactive" feature within Business Objects for notifying the user of an upcoming need to change their password?
HepMe

There is nothing built in to BusinessObjects for this, but there may be third-party tools available or you can write code that would do this.
In Query Builder, run this query:
Select SI_ID, SI_Name, SI_LAST_PASSWORD_CHANGE_TIME, SI_UPDATE_TS, SI_LASTLOGONTIME
from CI_SYSTEMOBJECTS where SI_Kind = 'User' and SI_NAME != 'Administrator' and SI_NAME != 'Guest' and SI_PASSWORDEXPIRE = 1
order by SI_LAST_PASSWORD_CHANGE_TIME desc, SI_UPDATE_TS desc
Users who are new and haven't yet changed their password will not have a value for SI_LAST_PASSWORD_CHANGE_TIME, so you can use SI_UPDATE_TS to determine when they were created.
You could build an application that uses this query to determine who is getting close to password expiration and send out an email reminding those users to change their passwords.
-Dell

Scheduled report failing with "Incorrect log on parameters"

I am having trouble with a report scheduled on our Crystal Enterprise Server. I didn't design this report but am responsible for supporting the server, so I am trying to determine if this is a server issue or not.
The user who designs these reports has designed many others without issue. She uses Crystal Reports XI and publishes them to the server. There is a group of similar reports that she has setup to run on a schedule and all run fine except for one. This one gives the error:
Error Message: Error in File C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\REPORTS.reportjobserver\~tmpee06be03474eb18.rpt: Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 18456 ]
Within CR XI, we have double and triple checked the username, password and database connection info. The report is using OLE DB to connect to a SQL 2005 server. I know the credentials are correct because several other reports use the same credentials and work fine.
One other interesting note, if I log into the Central Management Console, I can run the same report manually without errors. It only throws this error when it runs as scheduled.
Hope someone can offer some suggestions. I'm no Crystal expert so please ask if I didn't provide enough information.

Moved to BOE Admin Forums.
In the Properties of the report in the CMC you can set the log on info as well as any parameters when scheduled.
Check the Admin guide on how to
Don

Scheduled report fails when set to print

Error Message:
Invalid printer specified. ~ce1b6881fc74f0d52.rpt
There is, indeed a default printer on the server and I can print to it manually from the BOE server. It shows in the choices of printers in the default settings. It does reside in the Crystal Reports Configuration Printer list. There is nothing in the 'printer connection' field. The report itself has 'no printer' selected. In the default settings I select the printer installed on the server and in Crystal Reports Configuration, Printer List..
Perhaps I'm just not hitting the right combination of choices?
The printer is set up with a tcp/ip port.
Could sure use some help . . . .thanks
Oh this is Business Objects Enterprise 4.0 SP 9 and Crystal Reports 2011.

Since this question has more to do with the BO server configuration, you will probably get a better answer for this question in the BI Platform space here: http://scn.sap.com/community/bi-platform.
-Dell

Crystal Report Server - Scheduled Reports Have Failed - SMTP_E_TCPSOCKET_SE

Hi,
Recently, several scheduled reports have failed with the error message "server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)". It happens randomly, to different reports at different times. Can anyone let me know what information does this need to troubleshoot. Thanks!
Senthil

Hi
I would like to suggest you following things:
1) Please check the SMTP settings on the respective report's job server. Like Severname of the SMTP
server. Port number of the SMTP and domain.
2) Check whether are you able to send the mails from mail client to the desired destination.
3) Verify the Port number given to the SMTP, by default it is 25. And also verify it is not blocked on the
firewall.
4) Also verify whether ip address of the server machine where job server is installed is included in the
allowed list at the SMTP server end.
Regards,
Hrishikesh

Crystal Report Server - Schedule reports have failed.

Hi,
Recently, several scheduled reports have failed with the error message "server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)". It happens randomly, to different reports at different times. Can anyone let me know what information does this need to troubleshoot. Thanks!
Senthil

Hello Senthil,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Getting server error. CrystalEnterprise.Smtp: error when scheduled a webi

Getting server error. CrystalEnterprise.Smtp: error when scheduled a webi report to save as excel and send to an email account. What things to look for?

yes you should read the administration documents,
go to CMC, find "servers"
then "destination job server"
then click the "destination " tab
you will find some parameters, you have to configure it you.
the same scenario will be done to the "web intelligence job server"
good luck
Amr

Scheduled Report: Export to Excel (Data Only) Fails

I have an issue with a new installation of Crystal Reports Server 2008. When I try to schedule a report for extract to Excel (Data Only) the report fails with the following error:
Error in File ~tmp202064233ce6330.rpt: Operation not yet implemented.
We have scheduled the report using Word, PDF, text and they all work however the Excel (Data Only) format fails everytime with this error.
I have no problem opening the report in Crystal Reports 2008 and Exporting to Excel Data Only format manually.
Thanks in advance!
Lee

Hi,
i just saw a note about the same Problem for BOE XI Rel.2. There it is a Bug.
I would recommend you install the latest SP for your CRS and try again.
Regards
-Seb.

Scheduled report with sub-reports (Encapsulating page failed).

Hello Everyone
I am fairly new to reporting and SAP.
I do have a main schedule report containing 4 sub-reports in the sections and 1 sub-report in the page header.
The report runs fine in the Infoview development folder, But whenever its deployed in system_testing folder, it doesn't open and gives the following error:
"ERROR IN FILE XXX:Encapsulating page failed."
I talked to DBA to change the permission for the user, but they don't agree. since its a scheduled report, user can only access the instance of the report, not to run it.
How can I make sure that the sub-reports don't run when user opens the report.
I appreciate any help in advance
Thanks and regards
MJ

Hi All,
We have been facing the "Encapsulating page failed " error sporadic in our Crystal reports. It is not happening always.
We have tried with different user accounts, it did not help much. Also tried various suggestion from the following SAP Notes:
1536964 - Encapsulating page failed - The error change to Database error when the preference is changes
1211088 - Error message "Encapsulating Page Failed" - This is not the case with our reports, we still have some reports facing the same error without an subreports in it
1543412 - Infoview warning: "Error in File xxx : Encapsulating page failed - tried implementing the recommendation , but no help
1900672 - Error: Encapsulating page failed while viewing Crystal Reports based on stored procedures in BOXI 3.1 -- Our reports are not based on stored procedures.
We have faced this error in many different version of BOXI 3.1 like SP4.1, SP7.1, SP7.2. But the behaviour is similar. We have a clustered machine with 2 BOE servers and 2 Tomcat servers.
I have tried activating E2E tracing, but I really couldn't understand the reason for error from the logs. Our reports connect to datasource using webservices.
some information from the error traces.
Verkapseln der Seite nicht möglich.. Internal error: CrpeMgrPEEncapsulatePageEx
I would like someone to help me troubleshoot the problem. I can share the logs if needed. Please direct me to the correct forum if this is outdated.
Regards,
Prarthana

Scheduled report is failing to be triggered via email in SCOM 2007 R2.

Hi All,
I have this strange issue. I have created a scheduled report from the SCOM reporting. It is a default report which comes in SCOM, It is the Most common alerts available in the Microsoft generic report library.
I also have the SMTP server configured in the Reporting services configuration manager as in the below screenshot.
The email relay server mentioned in that its self is used for our SCOM Alert email subscription as well and it works fine.
When i schedule the report and when it tries to send the report it gives the below error, Saying that "at least Senders / From field is missing or empty"
As you see i have mentioned a from / senders email address, But i still get that error.
I checked the RMS event logs but there are no related events for this issue.
Does any one have an idea on this ?
Gautam.75801

Make sure that the following
1.Verify that the Report Server Windows service has Send As permissions on the SMTP server.
2.In Sender Address of Reporting Services Configuration tool, enter the name an account that has permission to send e-mail from the SMTP server.
3. Moreover, check the event log of SQL reporting server
Roger

Report about scheduled reports with status failed

hi All,
I would like to schedule report with information which reports in SAP BO (which I could find in Instance Manager in CMC) did not refreshed (failed status). Do you know where this data are stored?
Thank you for your help.

Hi Konrad,
Query builder is an application which gets deployed when you deploy the BO applications like CMC/BILaunchPad.
The name of the application is AdminTools. You can check with your admin/deployment team if you have it deployed.
You would be exceuting the below url to access the application
http://<servername>:<port>/AdminTools
The name is case sensitive so follow the same case.
It would be best to run your queries in AdminTools application rather than running those directly on CMS tables though management studio. Running queries directly on CMS databse tables is not recommended.
Thanks,
Prithvi

Cuic : SCHEDULED REPORT EXECUTION FAILED

Hey.
Every time i try to schedule a report to being send with an email and pdf i only get an email saying
SCHEDULED REPORT EXECUTION FAILED
The email has no subject or anything.
If im scheduling it to send it as xls og html i works fine - but fails on the pdf.
Has anyone seen this before.
The logs says nothing about a failure.
My system is and
UCCX 9.02
Best regards
Thomas

Hi Jörg,
we use simple server based batch scripts . These scripts use the functionality provided by the BPA Admin tool to perform different tasks. You can either start macros inside the tool or perform other tasks like backing up the DBs etc.
This is a very simple by proven way to automate server based activities. We use this since the old ARIS days
Cheers
Dirk

Schedule reports fail - CrystalEnterprise.Smtp

Similar Messages

Maybe you are looking for