Scheduled recording of internet channels failing.

Hi all
Have been having an issue with scheduled recordings on Discovery, Nat Geo etc -
When the scheduled recording of a single programme or series is due to start, the banner at the top of the screen shows it is recording the programme, but by and large it fails. On checking the 'recordings' list, the programme in question is not in the list with the red 'R' as you would expect. Eventually, the programme does show, but as a failed recording. No other devices are in use at the time and no error messages are shown. If I catch it early enough and cancel the failed recording and then re-enter the prog or series from the EPG, it records the remainder of the programme and then continues to work fine for the series. There are no issues with my internet connection or speed - Internet channels in HD work fine. The Youview box is either switched on, or in low eco mode, so not a startup issue - The problem therefore appears to be related to scheduling in advance.
Any ideas?

Hi AlanN,
Thanks for your post about the problems you are having recording the internet channels on Youview. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll get this investigated. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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