Scheduling the report from Infoview portal does not show up data

"The crystal report is based on a SAP BI query. The parameters of the report are basically the parameters(SAP variables) of the SAP BI query. When we run the crystal report in the CR Report Designer tool, it runs fine showing all the data correctly. Then we published the crystal report to the Crystal Enterprise Server from the SAP BI system. Through the Infoview portal, the user clicks on the 'Schedule' link for the report and sets the parameters. When the 'Schedule' button is clicked, it runs successfully but no data is seen in the report except for the template. But under the same report, in Infoview portal, if the user selects "View" link, sets the parameters and then clicks the 'Execute' button, it runs successfully showing all correct data.
Dont understand why it works for 'View' link but doesn't work for 'Schedule' link. Is there any setting that needs to be made for this?"
Thanks in advance,
Sri

Hi Sri,
When we are able to see the report and unable to schedule the report with in the Info view, then check with the user rights.
Just try to login with admin account and try to schedule the report.
Also check the report in CMC and see the preview of the report.
If the user doesn't have enough rights to schedule the report, then  it doesn't allow it.
Also check with in the Folder rights with in the report is saved.
Regards,
Naveen.

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    "The crystal report is based on a SAP BI query. The parameters of the report are basically the parameters(SAP variables) of the SAP BI query. When we run the crystal report in the CR Report Designer tool, it runs fine showing all the data correctly. Then we published the crystal report to the Crystal Enterprise Server from the SAP BI system. Through the Infoview portal, the user clicks on the 'Schedule' link for the report and sets the parameters. When the 'Schedule' button is clicked, it runs successfully but no data is seen in the report except for the template. But under the same report, in Infoview portal, if the user selects "View" link, sets the parameters and then clicks the 'Execute' button, it runs successfully showing all correct data.
    Dont understand why it works for 'View' link but doesn't work for 'Schedule' link. Is there any setting that needs to be made for this?"
    Thanks in advance,
    Sri

    Once you tick the schedule button the History window opens and you should see your instance. Status is usually pending and after a refersh (scheduled for run now) you should get the status running/successfull or failed. What is your status here and what happend if you tick on the instance once you get the status successfull?

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