Schlechte Garantieabwicklung - IdeaPad U410

Hallo. Ich habe das geiche Problem. Bei meinem IdeaPad U410 ist nach 14 Monaten sachgemäßer Verwendung und Behandlung das rechte Schanier gebrochen. Ich wies Lenovo darauf hin, dass mir Ihr Fall sowie ähnliche Fälle bekannt sind. So z.B. diese Forumsbeiträge: http://forums.lenovo.com/t5/IdeaPad-Notebooks/Kaputtes-Schanier-nach-nur-6-1-2-Monaten-bei-ideapad-n581/m-p/1396483#M2935 und http://forums.lenovo.com/t5/IdeaPad-Notebooks/S205-Display-Aufh%C3%A4ngung/m-p/584113#M228, ein anderer Kunde klagt über ein schwergängiges Schanier: http://forums.lenovo.com/t5/IdeaPad-Notebooks/Lenovo-z560-Geh%C3%A4use-Reparatur/m-p/491057#M151 wie es auch in einem Testbericht über das IdeaPad U410 Touch angemerkt wurde: "Das Display öffnet sich etwas schwergängig […]“ (www.notebookcheck.com).Diese Problematik ist Lenovo also geläufig. Meiner Meinung nach liegen dem Fehler im Zusammenbau zugrunde, eine straffe Montage einerseits und zu filigrane Konstruktion andererseits, welches zu einer verfrühten Materialermüdung führt. Auffallend ist, dass Anträge auf Reparatur im Rahmen der Garantieeistungen offensichtlich standardmäßig mit gleicher Begründung abgelehnt werden, nämlich, dass Schäden am Gehäuse des Gerätes auf unsachgemäße Handhabung hindeuten und daher eine kostenfreie Reparatur nicht gewährleistet wird.Ich habe daraufhin nochmals erklärt, dass mein Gerät stets vorbildlich behandelt wurde und die angemerkten Kratzer im Gehäuse in keinem Zusammenhang mit dem zerbrochenen Scharnier stehen - weder zeitlich noch technisch. Ich finde Qualitätsmängel des vorliegenden Ausmaßes und ein derartiger verfrühter Ausfall eines Gerätes sind nicht akzeptabel. Wenn es dennoch zu einem solchen Fall kommt, erwarte ich mir vom Hersteller Einsicht in die mangelhafte Verarbeitung und eine gewisse Kulanz bezüglich der Gebrauchsspuren am Gehäuse. Stattdessen wird offensichtlich verucht, dem Kunden Fremdverschulden zu testieren, um somit einer Garantieleistung zu umgehen. Obwohl ich von dem Support hier in der Lenovo.community rasche und hilfreiche Antworten gewohnt bin, möchte ich explizit um eine schnelle Annahme dieser Angelegenheit bitten. Lenovo/medion hat mir ein Frist von 2 Tagen (bis 26.März) gesetzt um zu reagieren, andernfalls wird das Gerät unrepariert zurück gesendet. Vielen Herzlichen Dank im Voraus.

Hallo,
letztens ist mir beim aufklappen meines Lenovo IdeaPad U410 auf der linken unteren Seite das Front Bezel entgegen gekommen. Die Verankerung des Scharniers in der Displayrückseite hatte sich gelöst. Meiner Meinung nach einer der Dinge die bei einem Laptop nicht schief gehen dürfen!!!
Der Laptop wurde im April 2013 gekauft.
Nun wende ich mich an den Lenovo Support und lande erst mal bei MEDION.
Gerät wird am 30.12.2013 eingeschickt. Heute am 16.01.2014 bekomme ich einen Kostenvoranschlag von MEDION mit der Standardbegründung: "Das Gehäuse des Gerätes weist Schäden auf, die auf unsachgemäße Behandlung zurückzuführen sind. Eine konstenlose Reparatur im Rahmen der Garantie ist daher nicht möglich."
Kostenpunkt: 124,70€ 15,00€ Backcover, 15,00€ LCD Bezel??? (warum sollte das ausgetauscht werden müssen? dazu besteht keine Notwendigkeit!) 74,79€ Reparaturpauschale. (alles Netto)
Welche Schäden bitte??? Das Gerät war bis auf den von mit geschilderten Fehler in top Zustand!!!
Habe bereits bei einer Recherche im Netz rausgefunden, dass ich nicht der erste bin dem MEDION auf unverschämte Art und Weise versucht die Garantieleistung zu verwehren.
Kann mir hier jemand vielleicht weiterhelfen, beziehungsweise hatte auch schon Erfahrungen in der hinsicht mit dem MEDION Reparaturservice?
Ich finde das einfach eine Frechheit. Wie zur Hölle soll ich den daran Schuld sein dass sich die Schrauben aus der Display back cover gelöst haben? Ist auf und zu klappen des Notebooks unsachgemäße Behandlung???
Hinzu kommt noch: das Schreiben ist vom 10.01.2014 und kommt heute am 16.01.2014 an??? Wohlgemerkt, im Schreiben ist eine Frist gesetzt 24.01.2014. Bei denen versucht man wohl alles um keine Garantieleistungen erbringen zu müssen.
Ich freue mich über jede Hilfe!!!
Viele Grüße
EDIT 16.01.2014 14:16Uhr: 
Habe versucht den Service unter der auf dem Schreiben angegebenen Nummer zu erreichen.
Nach einer Ansage, dass es nach dem Ton 1,29€ kostet bleibt mir nichts anderes übrig als zu warten und das in Kauf zu nehmen. Doch nachdem Ton fängt die typische Warteschleife Musik für den Bruchteil einer Sekunde an. Danach werde ich einfach aus der Leitung geworfen - abgelegt. Das kann doch nicht wahr sein???!! Sowas nennt man ABZOCKE

Similar Messages

  • Ideapad U410 not working in Normal Mode

    Hi,
    My Lenovo Ideapad U410 has suddenly stopped working in normal mode. If I need to open a link or an important document, I open it in a safe mode.
    Has anyone faced a similar kind of issue? I don't want to format the system as i would first like to know the root cause. The laptop is within a warranty period however Ideapads don't have an international warramty i guess.
    Any help would be appreciable.
    Thanks,
    Akanksha
    Solved!
    Go to Solution.

    akanksha24 wrote:
    Hi,
    My Lenovo Ideapad U410 has suddenly stopped working in normal mode. If I need to open a link or an important document, I open it in a safe mode.
    Has anyone faced a similar kind of issue? I don't want to format the system as i would first like to know the root cause. The laptop is within a warranty period however Ideapads don't have an international warramty i guess.
    Any help would be appreciable.
    Thanks,
    Akanksha
    This is cause by some conflict/defective in the installed drivers. Try doing the procedure describe in this link. It also described on how to determine which is causing the problem.

  • Lenovo Ideapad U410: part of screen is white

    I have a Lenovo Ideapad U410 and the left part of my screen is uniformly white after turning on the laptop. It's a rectangle about 1 inch long, from top of the screen to the bottom.
    I got this suddenly pretty much a month after buying the laptop (it appeared suddenly and I didn't do anything to cause it), and then the area of the white rectangle got bigger after I mistakenly dropped my laptop yesterday. 
    Would buying a new screen and installing it fix this, or could the problems be more besides the screen? 
    And is this covered by limited warranty? 
    Thanks. 

    Hi Dsav6,
    As per your concern, I would suggest you to please re-install the graphics driver of your system from the below mentioned web link.
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073650
    Afterwards, please restart the system and check if the issue still persists then it needs a personal assistance and it will be covered under warranty.
    Regards,
    Sameer
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Ideapad U410 no main hard drive, won't turn on after updates.

    Hi,
    I just imported an Ideapad u410 from the US to the UK. It turned on fine, I started noticing the wifi proglem everyone else are having. No big deal, got a usb wifi adapter laying around I can use. Then I noticed that the hard drive (C, no other harddrive visible) was rediculously small (20-30 some GB, I forgot the exact figure) with almost all of it's space used. I figured this was a partition for the OS and that for whatever reason the rest of the drive wasn't showing. I noticed the windows update icon showing on the shutdown button and figured perhaps setup wasnt complete so I pressed restart. It kept restarting, downloading more updates and restarting, I walked away to have dinner when it proclaimed it would now install update 1 of 96. When I came back the laptop was off. I turned it on to be met by an endless cycle of BSOD during startup followed by a failed startup repair... I guess there wasn't enough space on the C drive for the windows update. What do I do now?
    Solved!
    Go to Solution.

    What os do you have? The main problem is the one key recovery, so if not interested it should be similar to the ordinary installation if there are no cache ssd installed.

  • Ideapad u410 von SD mit Linux Mint starten

    Ich habe ein Problem: Ich würde gerne eine SD mit Linux Mint bespielen und von dort aus starten.
    Vorgehen: Linux Mint habe ich heruntergeladen, auf die SD aufgespielt (mit Linux usb-creator) und beim Boot-Menü die sd auf Platz 1 gesetzt. Der Bildschirm zeigt dann nach dem Neustart auch brav die Option "Linux Mint ..." starten. Nach dem Anklicken passiert aber nichts mehr, Bildschirm bleibt schwarz. Habe schon alles mögliche versucht.
    Mein System: derzeit win 8.0 (mit win 8.1. ging es auch nicht), ideapad u410, 64 bit.
    Hat jemand eine Idee?

    Hallo MIM_MIM,
    danke für deine Anfrage.
    Vielleicht hilft dir der folgende Link weiter:
    http://thinkpad-forum.de/threads/83883-Linux-auf-bootf%C3%A4higer-sd-karte
    Schönen Gruß, Marcel
    → Wenn Du eine Lösung auf Deine Frage erhalten hast, markiere diese bitte als gelöst - Hilfreiche Beiträge verdienen Kudos. Zögere nicht Kudos zu vergeben.   

  • Ideapad U410 windows 8. one button recovery

    HI,
    I've a IdeaPad U410 that ships with Win 7 and a cool little feature called one button recovery.
    The idea is that when the pc is off, you can hit this button and invoke the recovery partition to reload win 7.
    Having update the PC to Win 8, I would liek to setup the same operation but with win 8.
    Has anyone been succesful with this, how'd you do it?
    I see to steps:
    Setup a Win 8 Recovery partition, which looks harder than it sounds.
    Tell the pc to look at it for the one click recovery.
    Over to the Lenovo masses, your thoughts are most welcome.
    Stan

    Hi Stan,
    Welcome to Lenovo Community Forums!
    I’m sorry to inform you that after upgrading the OS (Operating System) from Windows 7 to Windows 8, OKR (One Key Recovery) partition will lose its path with the Software and cannot create the recovery partition for Windows 8 and OKR button will not work as expected.
    Do post us back for further queries.
    Best Regards
    Shiva Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Alt codes on ideapad u410

    How do I do alt codes on the ideapad u410?

    Thanks, ishaan.
    I hadn't seen your post, nor the knowledgebase article.
    It works on my Yoga13, yet it's a little awkward to hold down the Alt key on the physical keyboard while tapping the on-screen keypad's numbers to achieve special characters... unless I'm missing some kind of an "Alt lock" function for the on-screen keyboard. In any case, it's certainly better than no capability at all.
    Cheers.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Ideapad U410 Unable Boot and also not able to access BIOS

    HI,I am having problem with mu IdeaPad U410 Laptop( 64 Bit, Windows 8.1). I am unable to boot into windows  using regular power button and also not able to enter into any of the NoVa button Menu options. Always I am getting a blank white screen.Attached are screen captures. Please help me to fix the issue.  Blank Screen:NoVa Button Menu: But all of the options takes  me to the abou white blank screen.  One Key Recovery Error: Thanks in advance.SreeArjun

    Hi SreeArjun,
    Welcome to the Forums  
    As per the query we understood that you are unable to boot the system in your Lenovo U410 laptop.
    Remove the hard drive and try to boot the system into BIOS and check if any error occurs? Also insert the hard drive and check what happens after installing the HDD.
     Best regards,                                                                                                                             
    Ashwin. S

  • Ideapad U410 wont start - Motherboard failure?

    So I purchased my Lenovo Ideapad U410 almost exactly 1 year ago. I bought it to use at college because of its slim design and lightweight. I have absolutely loved this computer up until a week ago when it unexpectedly wouldn't start. The computer was extremely hot and when I tried turning it on it cycled through 3 screens. The first was the Lenovo start screen, the second a screen with some writing on it and the third a black screen. I brought my computer into the tech people at my college and they said that my hard drives were perfectly fine, but that something was wrong with my motherboard and they didn't know what. I was told that my situation was pretty much hopeless. I've tired using the recovery button and everything, but nothing has seemed to work. Is there any hope for my computer? 
    I am extremely angered and frustrated that this happened so soon after the purchase. If this is the quality of Lenovo computers then I am never purchasing another one, and I will highly recommend all of my friends and family to do the same. 
    Here are the pictures of what the screen does:

    I had the same problem .. I phoned Lenovo support, took it to nearest service centre and they replaced the motherboard as it was under warranty. It took several days to a week as the part needed to be shipped to them, however I got it back as good as new,
    I have no complaints with the service that they provided.
    You may even have an extended hardware warranty as Lenovo ship their product with flyers .. check your paperwork.
    Also your consumer rights are not affected by the warranty period .. learn those and then discuss it with Lenovo support.

  • Ideapad U410 Touch Hinge Fail

    Hi. I'm located in India. Got my IdeaPad U410 Touch from the US around 1.5 years ago. Now the right side hinge came off the lid AND shattered the screen. Unable to find a replacement with the Lenovo service centre in India.
    There is no email address where I can write to request for spare parts that I can have shipped to India for repairs also. Had to buy a new laptop so that work does not suffer...
    Can someone here help? Atul

    Hi Atulhyd,
    Thanks for Posting!
    I would suggest reading this Thread for Possible solution. This support is given the fact that the computer did not take any Accidental / Physical Damage.
       If the problem is not supported, You can Contact Technical Team in india and Ask for the Spare parts department. 
    India
    IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
    English and Hindi
    (Primary) 1800-419-7555 (Tata) (Secondary) 1800-3000-5366 (Reliance)
    Click here for email support.
    10:00 - 19:00 Monday - Saturday
    Except Holidays
    Regards
    Solid Cruver

  • IdeaPad U410

    I was thinking of buy the IdeaPad U410, because every one of the specs were good to me, but when I went down the specs list, I noticed that it said "No Optical Drive"
    Does that mean that it doesn't come with an DVD/CD optical drive?
    Or does that simply mean that I cannot install an optical drive into the computer?
    Solved!
    Go to Solution.

    hi Hero1237394,
    The "No Optical Drive" means there's no CD/DVD slot where you can insert a dvd drive as the IdeaPad U410 uses a slim and compact design.
    Screenshots:
    Spoiler (Highlight to read)
    If you need to read or burn DVD's, you can opt to get a a USB ODD drive.
    Best regards,
    neokenchi
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • IdeaPad U410 Recovery

    Hi,
    I received my IdeaPad U410 yesterday, however it would not successfully boot into Windows. I ran a OneKey recovery which restored the system, but I note in Windows now that the two hard drives, a 750GB and 32GB SSD, that the 32GB SSD is blank.
    I was wondering if this was by design, or if Windows is actually supposed to be installed on the SSD.. just slightly confused.

    Hi,
    by factory installment the SSD drive is configured to be a cache drive to boost up the disk performance.
    There is a small description about that in this thread: Configuring cache
    Hope it helps.
    Regards,
    R.

  • Ideapad U410: Improve Wifi range?

    Hi,
    with my new Ideapad U410 I recognize large differences comparing to my thinkpad edge concerning the range of wifi.
    Is it possible to improve this?
    maybe with an other wifi nic?
    greetings

    Hi FastDun, welcome to the forums,
    sorry you haven't received a reply as quickly as you would have liked, but this is a peer to peer forum it can take some time for the right person to come along with the right answer; forums in general usually require a little patience.
    That said, it sounds to me as though you have a possible problem with a firewall software.  There are a few posts in the last week where it seems McAfee has been the cause of the problem, happened also to a friend of mine.
    Can you connect using safe mode with networking?  If so and you can't connect under normal Windows operation this would confirm a software firewall is the culprit in which case I would suggest uninstalling and then reinstalling the software after a new start.
    edit; typo
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Ideapad u410 now shipping with windows 8

    Lenovo -- what is going on????
    http://shop.lenovo.com/SEUILibrary/controller/e/we​b/LenovoPortal/en_US/catalog.workflow:category.det​...
    All the u410 models are shipping with windows 8... yet your support site win 8 upgrade guide has not been updated. 
    Personally, I already returned my u410 because of this mess, but there are a lot of people here who deserve an answer.

    I figured out Lenovo's scheme:
    1) offer no assistance whatsoever and remain completely silent when asked repeatedly to outline the steps to upgrade the U410 to windows 8
    2) meanwhile, ship the NEW U410 with Windows 8 pre-installed and only 6gb ram for $799:
    http://www.microsoftstore.com/store/msstore/pd/Len​ovo-IdeaPad-U410-Notebook/productID.256043800/sear​...
    3) reduce the price on the Windows 7 U410 to $599:
    http://www.microsoftstore.com/store/msstore/pd/Len​ovo-IdeaPad-U410-4376/productID.250640400/search.t​...
    So, the only way to get a PROPER win 8 install on the U410 is to pay an extra $200.

  • Touchscreen for ideapad u410

    Hi all.
    I have u410 without touchscreen is possible to buy new touchscreen and replace it. Or is here any restrictions/ incompatibility in bios or ...
    If is it possible where can i buy u410 touch version toucscreen and thanks.
    Lenovo IdeaPad U410, Core i7 - 3517U, 8GB RAM 1600 MHz, 1 TB + 24GB SSD HDD, BIOS: 65CN15WW
    Windows 7 Home Premium -> Windows 8 Pro RTM (upgraded without problems)

    Lenovo support nothing ????
    Lenovo IdeaPad U410, Core i7 - 3517U, 8GB RAM 1600 MHz, 1 TB + 24GB SSD HDD, BIOS: 65CN15WW
    Windows 7 Home Premium -> Windows 8 Pro RTM (upgraded without problems)

Maybe you are looking for

  • Compile in 1.5 JVM and run in 1.4 JVM, work?

    1 - If i have a class that only uses generic and other features that are only useful for compile-time, is it possible to run compiled classes in 1.5 JVM in 1.4 JVM? 2 - If i'm right, the JVM 1.5 features that are useful for compile-time, are removed

  • PO in sapscript

    i want to make PO with the help of sap script , pls send me links and documentation if u hve , pls suggest me is it better to make new form or i can modify existing one but there are lodz of changes in my and standard sap PO form. Ankesh

  • Cannot install camera driver

    I just bought a new ideapad s205 and i installed windows 7 x64 on it. windows installed a generic driver for the camera, a 2006 driver, and i cannot change it...windows says it's the best driver. the problem is that the image is very dark...you can o

  • Illustrator File Conversions

    Hello, Does anyone know how to open an illustrator file using win 9.0 which was created in a mac version 11.0? And to open a file created using win 9.0 in a mac 11.0 program? Thank you for your help! James

  • PI trial Version 7.01

    Hi Everybody, Please, Could somebody ask me if there is a SAP/PI Trial Version 7.01 available? If it available, Do you know where I can download this trial version? I got the Netweaver 2004s ABAP & Java version, but they look as the PI System was not