School photo with 25 kids and I have been able to name 17 on them - but the remaining 8 faces I am unable to name. I go through the process (done it thousand of times) and type in the name and it sticks, I close the photo and reopen I

Question

I have a photo with 25 faces.  I have named 17 with no problem but the remaining 8 names I am unable to make them stick.  I go through the process (have done it thousands of times) and no luck.  I have shut down the computer, I have unplugged it, I have turned iPhoto off and nothing will allow me to name these remaining photos.  I type in the name and click RETURN and the name holds, I close the photo and bring it back and the name is gone. I have done this dozen of times - still no luck.  I have a few other photos of groups and the same thing is happening with just a few of the faces.  All the faces are clear, same size and no different in clarity than the other faces.  I have tried changing the size of the "box" around the photo to name it - still no luck.
I am on the ground floor so I can not throw the computer out the window.

Answer 1

Im wondering why my post hasn't been answered yet.  I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him.  I can understand why my phone couldn't be replaced because of the small crack.  I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems)  but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update.  I dont think it is fair to have to pay that as well. In addition,  because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm.  Verizon has cut this off.  Im very dissatisfied and I have been a customer of Verizon for 13 years.  Im hoping for a response this time.