School principal unable to update iPads with Configutor.

I manage 120 ipads for my elementary school. Currently they are 120 bricks because they are all stuck in recovery mode. When trying to update with configurator, I get the following message.
Unable to restore device (ECID=38D88830D0F, Location=1A122700) with the firmware found at file:///Users/murphymac/Library/Containers/com.apple.configurator/Data/Library/C aches/com.apple.configurator/UnpackedFirmware/iPad2,4_8.1.3_12B466_Restore.
error code
failed to copy preflight options during recovery mode restore 3014 com.apple.mobiledevice.mobilerestore
This just happened after updating to 8.1.3 and I've been managing these for two years. Although I've had several problems, I've always worked through them through self taught measures. This has me stumped. I tried deleting that cached file, and then it wouldn't do anything, so I reinstalled it to its original location. Apple won't help me unless I pay the $29, which is angering since I paid nearly $50,000 for the ipads alone (without carts, Mac, etc.) Gee thanks.
Sincerely,
Jeff

Hi Jeff,
Has anything changed with your web filter? I've had problems in the past with restoring from Configurator when it couldn't properly communicate with Apple (I learned that our school district web filter was blocking some things that needed to be open). I've also seen a similar error when I accidentally had both iTunes and Configurator open... closing out of iTunes took care of it. Additionally you could try installing a different ipsw file by holding down the Option key while choosing Devices -> Edit Custom iOS Versions and importing a new ipsw file in case there is something wrong there.
Hope one of these helps!
~Joe

Similar Messages

Unable to update iPad. Been backing up forever

Unable to update iPad. Been backing up forever

Hey there SHEEL.handa,
As I understand it, your Settings app installing an update correctly that it downloaded. I would start by quitting the Settings app:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, use this part of the article about troubleshooting updating in this manner:
Resolve issues with an over-the-air iOS update
If the issue persists, try updating your device in another network or use iTunes to update your device. Learn more about iOS updates.
Thank you for using Apple Support Communities.
All the very best,
Sterling

I have an A5X chip iPad with retina display with AppleCare . If my iPad broke would apple replace it with the updated iPad with retina display?

I have an A5X chip iPad with retina display with AppleCare+ . If my iPad broke would apple replace it with the updated iPad with retina display that has the A6X chip?

They will replace your "broken" iPad with an iPad of equal type .... so NO, they will not replace it with a new iPad 4th generation. They will actually replace your "broken" iPad with a refurb, not a new one.

HT4623 update ipad with ios 4.3

how do I update ipad with ios 4.3

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1. I am unable to rename/number devices. How can I get rid of this error message.

I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1. I am unable to rename/number devices. How can I get rid of this error message.

I've just seen this message for the first time and it's showing on 10 devices.
What I really love about Apple Configurator is the copious amount of context driven help offered to you.
"Unable to send ClearPasscode command to device.
The device was disconnected.
Check the USB connection to the device."

Update iPad with 3G modem

How can I update iPad with 3G modem? Modem blocks another USB port thus they can't be plugged in simultaneously.

A short USB male > female cable will allow both to be attached at once.
I use a USB 3G Stick modem attached via a USB cable for all my Internet.
Best.

Unable to update ipad to iOS4.3

I have already update my iTunes to the latest version and it still said unable to update the ipad with the error code 3194.

Hi Hannah9923,
I just updated my iPad to the latest version of iSO. I had the same problem than you.
In my case, I have my iPad on Airplane mode, and conneted by WiFi. I was not able to update it using a laptop or Mac Pro until I switched off the airplane mode. I think it is a glitch from Apple.
Regards,
Rafa

Unable to update IPad to iOS 8

I an unable to update iOS 8 o my IPad.
it says an error occurred in downloading.
PL tell me what to do.
thanks

Hi Yogeshmanand,
Welcome to Apple Support Communities.
It sounds like your iPad isn’t able to download iOS 8 over the air. You’ll probably have better luck downloading the upgrade on another Wi-Fi network or using iTunes, as suggested in the article linked below.
Resolve issues with an over-the-air iOS update
If you get a message that "an error occurred downloading iOS," try again later. If the issue persists, try updating your device in another network or use iTunes to update your device. Learn more about iOS updates.
I hope this helps.
-Jason

Why i'm unable to update App with different Apple ID? (it gives me an error: Impossible to connect to iTunes Store)

Hello,
i installed a lot of Apps on my iPad (both free and purchased), then a sad day i had to change my apple ID (due to some mistakes in configuring the ipad for my wife with a different apple ID and for icloud...).
Now i have apps with my last apple ID account and apps with my previous one.
When i have to update Apps with my last apple ID, there's no problem, but when i try to update Apps installed with the OLD one a problem occurs and even if i type the right password for it i get always the same message: Impossible to connect to iTunes Store!
Password for old apple ID is correct because i can log on line at account page on https://appleid.apple.com/it/
I read everywhere that having Apps with different account on the same Ipad is allowed, so....What's the Problem??
thank you in advance.
Bye

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new Apple ID.

Unable to update iPad 2 to latest iOS 7.0.2

I'm unable to update my iPad 2 to the latest software iOS 7.0.2, please help. Thanks'

OS X Mountain Lion it is a wrong plase to get answer, try other section on this discussion forums related to ipad: Using iPad

Unable to update ipad 1 with ios 7

i have reset my ipad 2 times to factory settings and im stuck with ios 5.1 and i can not update it whats so ever.

That's because the 1 cannot run iOS7. It maxes out at iOS 5.1.1

Unable to update iPad 2 with iOS 7

When I try to update my iPad it keeps saying an error occurred while installing ios7. Has this happened to anyone else.

Temporarily disable your firewall and anti-virus software and try the download again.
Stedman

Unable to update iPad 2 software and it's still in recovery mode.

I have been noting some weird behavior on my iPad 2 I so tried to update my iPad to to iOS 6.
Before doing it I tried to sync my apps to iTunes so I would not lose anything. I was unable to sync and a got a message that said "Unable to sync because the sync process faied to start". So to fix that I tried to download and install the iOS 6 update and the update fails due to a "corrupted download file please try again" message. Then I updated iTunes to the latest version and tried all the previous steps again producing the same results. In the process of doing this I somehow I got the iPad into recovery mode and I can't recover to orginal settings because install fails with the "corrupted download file pleas try again" message.
So, hear I sit with a disabled iPad and now apparent way of fixing it.
I am out of ideas on what to try next. Any suggestions what to do?
Also note I did this with my MacBool which is hard wired to my network. No wifi connection was involved.

Are you getting an error of some kind when attemptign a restore? was the restore sucessful (broadcasted a message from itunes that it was complete)?

Cannot connect to iTunes store on PC, unable to update iPad.

I've become increasingly frustrated with iTunes. First I couldn't connect to the iPad server, which by the way I still can't. I've read multiple threads in here. I've changed DNS settings, turned off firewalls...all with no results! I can't connect to the iTunes store. I cannot connect to the iPad server which I have the suspicion that those two things are connected. ALL I want to do is update my iPad! Please any assistance would be most welcome I have hit a wall on this one.

See
iOS 5: Updating your device to iOS 5
http://support.apple.com/kb/HT4972
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Unable to update iPad 1 to iOS 5.1

Friends,
I was hoping someone would be able to help me with this issue as I have not been able to find a solution anywhere on these forums as of yet. I haven't even been able to find anyone else that has had this same issue for that matter.
I go into iTunes (version 10.6) to update my iPad 1 (currently version 4.3.1) and iTunes does indeed recognize that there is an update available as it states it right next to the "update" button as it normally would. The problem is everytime I click on "update," it refuses to update. It simply opens up my Documents folder as if by magic the update would be in that folder. It does the exact same thing when I click on the "restore" button. So I can't restore or update the iPad. My iPhone updated via iTunes with no problem. I tried manually downloading the new iOS but that didn't work either (unless I did something wrong).
I called Apple Support and they had me uninstall iTunes and all of its components and then reinstall it. That did nothing.
I will mention that I was able to factory wipe my iPad via a Mobile Device Management solution. I thought restoring it to factory settings would fix the problem, but it did not.
Has anyone else had this problem? Any suggestions?
Thanks in advance.

I actually attempted that as well after reading various troubleshooting articles.
Good news is I finally was able to update it just now (manually). I found out that the download link I had been using for the new iOS was not actually the newest. It was 5.0.
I typed in "iOS 5.1.1 direct download link" into Google and found the latest download link. I clicked "save as" and added the .ipsw extension and saved it to my desktop. I then went into iTunes, clicked "update" and found the file I had just downloaded and clicked on it. That did it! I can't believe all this time it was because I was not using the 5.1.1 direct download link. Hopefully this helps someone else.
varjak,thank you so much for your help. It is truly appreciated.

School principal unable to update iPads with Configutor.

Similar Messages

Maybe you are looking for