Scored Items not starting at beginning on second try.

I have a movie that has no actual quiz items yet when the
student exits the course I want the LMS course summary page to read
Completed - 100%, Passed. Score - 100%. I can achieve this on our
IBM LMS by adding a scored interaction on my Next button on the
next to last page. Works great. I get the results displayed that I
want.
The issue comes up when the student launches the course a
second time. Not many do, but occasionally it happens. For some
reason the movie does not begin on the first page. It launches and
jumps to the page after the scored button, skipping the entire
movie. I have tried moving the scored button to the first page, but
the movie after launching jumps to a screen in the middle of the
presentation. There is no logical reason as to why it jumps to the
middle screen, it just does. I have tried placing the the scored
interaction in a number of different places and even having
multiple scored interactions, nothing seems to work. Any
suggestions you might have would be greatly appreciated. Thanks for
your help.

CitizenseLearning,
I have very limited experience with working with an LMS so
take this for what it is worth, but this sounds like it may have
something to do with bookmarking within the LMS itself. I say this
since Captivate does not contain any kind of bookmarking capability
itself and should always start on the first page unless there is an
outside app (Flash actions script, LMS bookmarking, etc.) telling
it to do otherwise.

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Process:         Safari [599]
Path:            /Applications/Safari.app/Contents/MacOS/Safari
Identifier:      com.apple.Safari
Version:         5.1 (6534.50)
Build Info:      WebBrowser-75345000~1
Code Type:       X86-64 (Native)
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OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          26965 sec
Crashes Since Last Report:           3
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      A6ECC06C-FFC9-4959-B3CE-C7CD8607BA4A
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Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 3
Thread 0: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                 0x0000000100b53d7a mach_msg_trap + 10
1   libSystem.B.dylib                 0x0000000100b543ed mach_msg + 59
2   com.apple.CoreGraphics            0x0000000104402574 _CGSCheckInApplication + 215
3   com.apple.CoreGraphics            0x0000000104402458 _CPSRegisterWithServer + 462
4   com.apple.HIServices              0x0000000105094b19 _RegisterApplication + 5053
5   com.apple.HIServices              0x0000000105093737 GetCurrentProcess + 30
6   com.apple.HIToolbox               0x0000000103e6c395 GetSystemUIMode + 40
7   com.apple.HIToolbox               0x0000000103e6c332 IsMenuBarVisible + 28
8   com.apple.AppKit                  0x0000000102dddaae _NSInitializeAppContext + 45
9   com.apple.AppKit                  0x0000000102ddd48e -[NSApplication init] + 475
10 com.apple.AppKit                  0x0000000102ddd0fa +[NSApplication sharedApplication] + 149
11 com.apple.AppKit                  0x0000000102ddc32e NSApplicationMain + 234
12 com.apple.Safari.framework        0x000000010021ef62 SafariMain + 200
13 com.apple.Safari                  0x0000000100000f1c 0x100000000 + 3868
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x0000000100b6cc0a kevent + 10
1   libSystem.B.dylib                 0x0000000100b6eadd _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                 0x0000000100b6e7b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                 0x0000000100b6e2de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                 0x0000000100b6dc08 _pthread_wqthread + 353
5   libSystem.B.dylib                 0x0000000100b6daa5 start_wqthread + 13
Thread 2:
0   libSystem.B.dylib                 0x0000000100b6da2a __workq_kernreturn + 10
1   libSystem.B.dylib                 0x0000000100b6de3c _pthread_wqthread + 917
2   libSystem.B.dylib                 0x0000000100b6daa5 start_wqthread + 13
Thread 3 Crashed:
0   libSystem.B.dylib                 0x0000000100c5bfc1 dyld_stub_binder + 45
1   ???                               0x0000000100d15008 0 + 4308684808
2   ???                               0x00000001097e9048 0 + 4454256712
Thread 3 crashed with X86 Thread State (64-bit):
rax: 0x0000000004000000 rbx: 0x00000001097e9658 rcx: 0x0000000000000001 rdx: 0x00000001097e90c8
rdi: 0x0000000000000000 rsi: 0x00000001097e9658 rbp: 0x00000001097e9518 rsp: 0x00000001097e9458
   r8: 0x0000000000000000   r9: 0x0000000000000000 r10: 0x0000000100b541ec r11: 0x0000000100d15008
r12: 0x0000000000000003 r13: 0x0000000100d219a8 r14: 0x00000001097e9698 r15: 0x00000001097e90c8
rip: 0x0000000100c5bfc1 rfl: 0x0000000000010202 cr2: 0x00000000098c4fe0
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       0x104f94000 -        0x105055fef com.apple.ColorSync 4.6.6 (4.6.6) <BB2C5813-C61D-3CBA-A8F7-0E59E46EBEE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
       0x105092000 -        0x1050e5ff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
       0x105111000 -        0x105126ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
       0x105134000 -        0x1051b9ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
       0x1051ef000 -        0x105230fef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
       0x105248000 -        0x10525cff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
       0x10526d000 -        0x105283fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
       0x10528c000 -        0x1055c0fef com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
       0x10563a000 -        0x10570efe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
       0x105782000 -        0x1057ccff7 com.apple.Metadata 10.6.3 (507.15) <2EF19055-D7AE-4D77-E589-7B71B0BC1E59> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
       0x1057f6000 -        0x1058b3fff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
       0x10590d000 -        0x10599dfff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
       0x1059db000 -        0x105a16fff com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
       0x105a30000 -        0x105ad0fff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
       0x105b16000 -        0x105b3efff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
       0x105b58000 -        0x105b5eff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
       0x105b67000 -        0x105b76fff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
       0x105b7f000 -        0x105baaff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <8AB4CA9E-435A-33DA-7041-904BA7FA11D5> /usr/lib/libxslt.1.dylib
       0x105bb5000 -        0x105cccfef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
       0x105cf5000 -        0x105cf5ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
       0x105cf8000 -        0x105d47fef libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
       0x105d54000 -        0x105d59fff libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
       0x105d5e000 -        0x105d7bff7 libPng.dylib ??? (???) <6D8E515B-E0A2-2BA1-9CAC-8CB8A8B35879> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
       0x105d83000 -        0x105d85fff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
       0x105d89000 -        0x105db0ff7 libJPEG.dylib ??? (???) <46A413EA-4FD1-A050-2EF0-6279F3EAD581> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
       0x105db8000 -        0x105e95fff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
       0x105ea4000 -        0x105ea4ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
       0x105ea7000 -        0x105eefff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
       0x105ef7000 -        0x105f61fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
       0x105f6b000 -        0x106775fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
       0x1067be000 -        0x106c01fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
       0x106d8e000 -        0x106eadfe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
       0x106f15000 -        0x106f16ff7 com.apple.TrustEvaluationAgent 1.1 (1) <51867586-1C71-AE37-EAAD-535A58DD3550> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
       0x106f1a000 -        0x106fdbfff libFontParser.dylib ??? (???) <A00BB0A7-E46C-1D07-1391-194745566C7E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
       0x1070d2000 -        0x10710cfff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
       0x10711b000 -        0x1071cbfff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
       0x1071f1000 -        0x107212fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
       0x10721c000 -        0x107263ff7 com.apple.coreui 2 (114) <D7645B59-0431-6283-7322-957D944DAB21> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
       0x107288000 -        0x10736dfef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
       0x1073bc000 -        0x1074f1fff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <E5D7DBDB-6DDF-E6F9-C71C-86F4520EE5A3> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
       0x10756b000 -        0x1075c0ff7 com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
       0x1075de000 -        0x1075f4fe7 com.apple.MultitouchSupport.framework 207.11 (207.11) <8233CE71-6F8D-8B3C-A0E1-E123F6406163> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
       0x107601000 -        0x107626ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
       0x10763f000 -        0x107670fff libGLImage.dylib ??? (???) <7F102A07-E4FB-9F52-B2F6-4E2D2383CA13> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
       0x107677000 -        0x10769afff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
       0x1076a3000 -        0x1076a9ff7 IOSurface ??? (???) <04EDCEDE-E36F-15F8-DC67-E61E149D2C9A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
       0x1076b2000 -        0x1076fbfef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
       0x10770a000 -        0x10771efff libGL.dylib ??? (???) <2ECE3B0F-39E1-3938-BF27-7205C6D0358B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
       0x10772e000 -        0x107848fef libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
       0x107869000 -        0x10786cff7 libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
       0x107871000 -        0x107876fff libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
       0x10787b000 -        0x1078fafe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
       0x107930000 -        0x107931ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <53299948-2554-0F8F-7501-04B34E49F6CF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
       0x107936000 -        0x107936ff7 com.apple.vecLib 3.6 (vecLib 3.6) <08D3D45D-908B-B86A-00BA-0F978D2702A7> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
       0x107939000 -        0x107940fff com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
       0x107949000 -        0x10794fff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
       0x107957000 -        0x107970fff com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
       0x107985000 -        0x1079d4ff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
       0x1079f5000 -        0x107a15ff7 com.apple.DirectoryService.Framework 3.6 (621.11) <AD76C757-6701-BDB5-631E-1CB77D669586> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
       0x107a1f000 -        0x107a31fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
       0x107a38000 -        0x107b76fff com.apple.CoreData 102.1 (251) <32233D4D-00B7-CE14-C881-6BF19FD05A03> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
       0x107c0e000 -        0x107c0ffff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
       0x107c13000 -        0x107c50ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
       0x107c66000 -        0x107c72fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
       0x107c77000 -        0x107cf3ff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
       0x107d42000 -        0x108d7cfff com.apple.WebCore 6534 (6534.50) <8B0BB24A-C84C-A4F2-5544-C8071A35BBC5> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x7fff5fc00000 -     0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fffffe00000 -     0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: PS/2+USB Mouse, 0x1267, 0x0201, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 6

Toshiba Satellite P105 Does Not Start up

I have Satellite P105 which was purchase almost 3 years ago (No warranty). It has a display problem and hence I use an external monitor as the primary display. Till last week, it was working okay. Last Sunday, I shut down the machine and since then it is not at all starting. When the power button is pressed, the power light glows, the HDD light blinks for a second or so and then nothing happens. It I keep the power button pressed for 5 seconds, the power LED goes off. This is happening on battery as well as on AC adapter. Also I have tried this with external monitor as well as without it but no improvement. It even does not go to BIOS setup or no BIOS message is displayed. If I insert any disk in optical drive (when the pwoer LED is glowing), it tries to read the disk and then again nothing happens. I tried replacing the RAM module but the result is same. Recently, when it was working okay, while booting, it used to give a beeping sound till windows screen appeared.
Since I am using external monitor, I might have closed the lid while the shutdown was taking place when I switched it off last time..
Can any one suggest what is wrong and how to solve this issue?

Hi,
Thanks for your help and the probable suggestions.
The model No is S6024 and the power adapter is working okay. Anyway, I could solve the problem by doing following. I am not sure if that is what solved the issue but there are highly chances that this could be a solution since that was my last effort to start it again.
I opened up the compuer (thanks a ton to www.irisvista.com for that), located the CMOS battery and disconnected the battery from motherboard for about 20 minutes. After connecting the battery again, I re-assembeled computer and then started it again. The initial start was not encouraging but after the second try (it took slighly longer than usual to start this time) it showed the boot screen and it booted without any problems. I had to adjust the date (which is an indication that CMOS was resetted) but now it is booting without any problems.
Thanks to everybody who has gone through this post and tried to help in whatever manner they can.

HP TouchSmart application will not start

We purchased an HP IQ 526 TouchSmart desktop with Windows Vista Home Premium 64-bit machine approximately two months ago. We use Clearwire to connect to the internet. About a month ago the HP TouchSmart applilcation stopped working. It will not start. Every time we try to start it we get the following error message:
HP TouchSmart Calendar has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Sometimes it says it's the HP TouchSmart Notes has stopped working or one of the other TouchSmart applications. I went to hp.com and updated all of the software for the TouchSmart application and Windows Vista. And I reguarly use Windows Update to ensure my OS is current with Microsoft security updates. I also updated the firmware. After these actions and rebooting many times the application would still not start. At this point I contacted HP customer support. We uninstalled HP TouchSmart, then reinstalled. This didn't work. I continue to see information events in the Windows Application Log almost every minute regarding HPTouchSmartCalendarNotes. They are typically the following messages over and over:
Reminder clock elapsed event is successfully fired.
CheckReminder() is executed successfully.
ShowReminder() is executed successfully.
After Fetching the XML nodes, checking for each node is done successfully in ShowReminder()
Events in Events.xml Before Showing Reminder<DataRoot></DataRoot>
I still have a case open with HP support and they said uinstalling the OS and reinstalling is likely the next step but I have to believe someone else has run into this issue or HP has a QFE for this issue. I really do not want to uninstall the OS and reinstall it. This has become very frustrating as the HP TouchSmart application is the primary reason we purchased the computer so my wife can manage our photos and music collection via the touch screen.
If anyone has seen this before or has a solution I would love to hear about it. We are considering taking the computer back if we can not resolve this issue.
On a related note and this might be a separate issue I continuously get HPTCS stopped working messages. I've searched the internet for what HPTCS.exe is and what is does but there is little to no information available.
Please let me know or if there is additional information I could provide that would be useful for troubleshooting.
Cheers,
G

Our machine was sent back to HP and they reformatted our hard drive and sent it back. Wow. Fantastic service. NOT!!!! I could have done that. Without debugging their own software to figure out why this was happening they reformatted the hard drive. I can only expect this problem will happen again since there must be a software update, etc... that is causing this behavior. I honestly do not know how to voice my disgust in their customer service. I have been a long time fan of HP and we basically only buy HP at work but this was the poorest display of customer service I have ever encountered. If your TouchSmart application stops working and the TouchSmart software updates do not resolve the problem you might as well pretend like you bought a normal computer without touch capabilities. Like buying an iPhone without it behaving like an iPhone.

Premiere Elements 12.0 not starting or aborting with AppCrash

Hi,
I do experience a strange problam with PE 12.0 . Starting it either aborts with an Appcrash error message or does not start at all whenever I try to open an existing project or when creating a new project. If I leave it alone the organizer starts.
Renaming the prefs-file in C:/Users/ab/AppData/Roaming/Adobe/Premiere Elements/12.0 as has been suggested in another thread did not work.
Any hints what I can do to get a working installation again (apart from reinstalling) ?
Thanks

Hi,
I do experience a strange problam with PE 12.0 . Starting it either aborts with an Appcrash error message or does not start at all whenever I try to open an existing project or when creating a new project. If I leave it alone the organizer starts.
Renaming the prefs-file in C:/Users/ab/AppData/Roaming/Adobe/Premiere Elements/12.0 as has been suggested in another thread did not work.
Any hints what I can do to get a working installation again (apart from reinstalling) ?
Thanks

Apple Moblie Device service is not started - Cannot be started.

Running Windows 7 64bit and iTunes 10.1.0.54
I've been able to sync my iPod in the past. Now, when I plug it in, I get the message "This iPod cannot be used because the Apple Moblie Device service is not started."
Ok, so I try to start the Apple mobile device service. I get the following error: "Windows could not start the Apple Moblie Device service on Local Computer. Error 1067: The Process terminated unexpectedly."
When I check my error log I see: "The Apple Mobile Device service terminated unexpectedly. It has done this 56 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service."
I've gone through the steps to uninstall every component of apple products found here: http://support.apple.com/kb/ht1925 to no avail. I've even gone through the verification step and no folders/files exist after uninstall. Still no dice upon reinstall.
I've been uninstalling/reinstalling and googleing for a solution for about 3 hours now and haven't found a solution. Any help would be appreciated.
Thanks,
Vyx

I have Norton Security Suite and under (on norton)settings/firewall/programs find mobiledeviceservice instead of automatic i changed it to allow worked for me.

Torch 9860 Will not start

My 9860 will not start . The phone will try to start up but gets 3/4 across the screen then stops and tries to start again . Any help would be good . Thanks

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Otherwise, you may be in a bad situation indeed, with the only remedies being quite drastic:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
Hopefully you already have a good backup of your BB, as these measures typically do not allow for any to now be taken.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Firefox will not start any more.

Firefox will not start. (reported as a hang)

Try Application > Utilities > Activity Monitor and look in the Process Name column to see if there is a version of Firefox there. If so, select it and then hit the Quit Process icon.
Restart Firefox.
Recently, Firefox has repeatedly started hanging on my 10.7.2 iMac.
If that is not it, try Carolyn's suggestion.

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