SCOT FAX send message error

Hi, the send messages in scot for FAX is showing error but it has succussfully received at the destination.we are using topcall for fax service . we have verified as there is no line disconnection infax. what could be reason for this .

Hi Krishbasis,
Sorry for late reply.
I would request you to do complete verification of SCOT configuration. Below are the steps:
1. Please check what is the default domain you have mentioned. SCOT--> Settings->Default domain.
Here you have to maintain the domain name properly. It should be like xyz.local.
2. Please check SMTP configuration: Double clicking on SMTP node you should check Mail host is proper
and also mail Port should be 25.
3. Under "Supported address Types" option "Internet" should be checked. Go to respective Set button
Here in Address area try giving * or specific to the address you will be sending mail.
4. Check if you have scheduled the "Send Jobs". Its in "Settings -->Send Jobs". You can schedule the job for
"All Address Type" and schedule the job with proper user. Check in SM37 if the job is scheduled.
5. For testing you can use tcode: SBWP. From there you can send test mail to the desired address
(check your organization policies before sending mail to external mail ID).
While triggering "New Message" from SBWP, please select recipient type as "Internet Address".
6. To check the status go to tcode: SOST and check if it is delivered. You can try reprocessing once more.
But before all these things you have to ensure that your server IP is included in SMTP server. You can check with
any OS administrator about this.
Keep us posted.
Regards,
Sujit.

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