SCOT mail waiting

Question

HI Forum,
We have problem in SAP SCOT..there are more 600 mails are waiting.i already run the program RSCONN01 every 10 minutes but still prb is same..we have execute start send process in scot but no solutions..default domain is set ..please help.
Tejendra
006590876045

Answer 1

I solved my SCOT SMTP e-mail issues.  Here are my solutions
1. Emails were not delivered after so many hours,
2. So many e-mails waiting in SCOT queue with status "In Transit"
Solution.
We are at SAP Netweaver, but the concept is pretty similar in ECC and 4.6  I am using the SAP SMTP Plugin.
First what the messages in SCOT mean
Completed
Number of successfully completed send orders, that is, the messages
were sent to the recipients.
Error
Number of send orders that were not successfully completed, that is,
the messages could not be sent to the recipients.
In transit
Number of send orders that are currently in process outside of the
R/3 System, that is, the messages have been transferred to the
external nodes by the SAPconnect send process but neither a positive
nor a negative status message has been received.
Waiting
Number of send orders that are currently still within the R/3
System, that is, the messages have not yet been registered by the
SAPconnect send process. (Waiting send orders are not yet assigned
to a node, therefore only the values for the higher-level scheduled
lines 'Address type' and 'System/Client' are displayed.)
The values in the last two columns (Duration in transit, Duration
waiting) refer to the average processing times (in hours and minutes)
for the respective send orders. The processing time period is defined by
the following events:
Duration in transit
Time from the transfer of the message to the external node to the
receipt of the first status message reporting the delivery or
non-delivery.
Duration waiting
Time from the creation of the send order by an R/3 application to
the transfer of the message to the external node by the SAPconnect
send process.
===============
You need to turn of the waiting of a receipt in SCOT
Thi is under   Scot => Settings => Confirmation of Receipt
Choose  "SAP connect does not expect a receipt fro Internet Mail"
So those in 'Transisit" did send, SAP is just saying "I never received a receipt' You can ignore them.
Now using tcode SOST you can adjust the time manually, but here comes SMTP Time Settings as to the root cause of the dealy.
I am working a large Military Project so we use UTC
But the systems are in the East Coast and run in UNIX under EST (Eastern Standard Time)
So my emails , even though I sent them at 1pm would only be delivered at 6pm as  EST is 5 hours behind UTC.
Now timezones are  set in  tcode  TZAC 
So I set my systems Time Zone as UTC - 5  (to subtract the 5 hours) which = EST where our systems are at.
UTC is nice as it avoids the daylight savings times issues
So yes, SAP SMTP Plugin converts all e-mails to the timezone of the server, not the user.
Tcode SOST will show you this.
Note your locatl time
Send a Short Message    System => Short Message
choose a email account such as your work e-mail and choose 'Internt Address" 
Now check SOST and note the time on the email.  if it is different that is a Time Zone Problem.
In short your timezones of SAP and Host must match or SMTP will delay x number of hours that the time zones differ.
Enjoy
Kelly