Scratches on iPod

Any face the problem with scratches on their iPod?
I had purchased my 60GB iPod Video in Jan this year. As expected, after several months of usage, the screen was scratched. This being a portable device and the fact that the screen is made of plastic is why scratches are expected.
Thinking that the casing would be easily replaced, I called Apple to find out how and where to get the casing replaced. I was bounced all over the place and finally only after 4 calls was I able to get a case number on Thursday 19 Oct. I had to call them again on Monday 23 Oct, only to find out that Apple does not replace casings and if I wanted to get rid of the scratches, there are only 4 options for me:
1. Purchase a "Scratch Kit" from Apple at $38.
2. Void my warranty and get a 3rd party replacement.
3. Purchase a New iPod.
4. Live with it
I had already purchased the "Scratch Kit" and it does not work. Getting a 3rd party replacement does not make sense as it would void my warranty. Purchasing a new iPod at $600 does not make financial sense. And, imagine watching a video on a scratched screen!
As I explained to the customer service person,
1. Apple did not give ample notice that the casing cannot be replaced.
2. The material that is used for the casing is PLASTIC, which is easily scratched.
3. If the casing is cannot be replaced, then, Apple should have provided a screen protector.
4. IF the material used was more scratch resistant, I could understand if the casing was not replaceable, but the material used is PLASTIC!
I believe that I am not the only person with this problem. Either Apple provide a casing replacement option, or, improve on the material used.
Does anyone have any similar experience and what can we do?
HP Windows XP compaq

I use my Ipod video in and nano alot in my work, I have a speaker system (sonic infusion) that does not allow me to use the case. I live in Mexico in a dusty and very dirty enviroment. I get fine to some fairly deep scratches at times to the case on my Ipod. I have the screen protected with a pda protector, which works great. I have for the past year been removing scratches from my Nano and for the past month or so have removed from my 60 gig black video several scratches. I have found three products that take a little work, but work great. The first is PlastX by Meguiar's, it is an auto polish and can be found at most auto stores (not sure about Singapore) The next is displex I ordered off the web. It works great as well, the third is Brasso. Brasso really does work well, but after repeated uses it does seem to lighten up the click wheel a very little bit. All three products work but you do need patience and a soft non marring lint free cloth. Try the disposable cloths made for eyeglasses. Also these products work great on the screens, was not always bright enough to use a pda protector.....

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How do I remove scratches from iPods face?

Any special cleaning fluids and/or cloth wipes for thsi purpose?
I'm particularly concerned with the screen

yeah theres alot of products out there that remove scratches from ipod face but the result varies from how bad the scratches are...there is one call icleaner, never used one before and also theres one on the invisbile sheild website i recommand getting an invisble sheild to protect ur ipod its cheap and works great

Can anything get rid of scratches on iPod screen

Hi there
As there anything on the market that can polish scratches out of the colour iPod screen?
I thought of jeweller's rouge. Any ideas?

Depends on how big the scratches are. If you are talking about just the little tiny scratches you can try a commercial plastic poish and cleaner. These have mild abrasives followed by something that actually temporarily fills the scratches with something with a refractive index similar to the plastic, making them much less visible. In the US, Meguire's has a plastic cleaner and a plastic polish that can accomplish this.
If you are talking about a big scratch (like the piece of chicken wire that scratched mine... don't ask) you will have to sand the scratch out with a more aggressive abrasive, then follow with successively smaller grits until you get back to the gloss of the original screen. There are modeller's sandpapers available in grits like 1200 or 2400. Use them with water to keep the paper from clogging but obviously don't get water in the inner workings of the ipod. 3M also sells a line of automotive abrasive sheets down to 15 microns. They aslo sell an automotive finishing product called Finesse. It is a white paste and fairly aggressive but leaves a gloss finish after you've buffed it out. I would try the Finesse first and if your scratch is too big or deep then try the larger grits. I recommend trying this on a scrap piece of plexiglas before you do it on the iPod. Good luck.

Getting scratches off iPod

Anyone have any idea how to get scratches off the iPod screen without damaging it?

Matthew,
Take a look at these...
http://ipodcleaner.com/
http://www.radtech.us/Products/Icecreme.aspx
btabz

SCRATCHED MY IPOD VIDEO SCREEN..HOW TO FIX?!

I've just purchased a 30gb ipod video, along with a skin. While i was putting on the skin, it roughly damaged the screen and scratched it. I am very dissapointed for the screen is suppose to prevent scratches, but while putting it on. It actually created a big scratch and smudges on it. And it is quite unbearable to watch videos with it. Does anyone know how to remove, or if the apple warranty covers it?
SR1222NX Windows XP Pro

I have had success removing scratches with Brasso and a cotton ball. It takes a bit of effort. Wait until the Brasso dries then wipe it off with a face cloth, then buff with a microfine cloth.

SCRATCHES ON IPOD TOUCH SCREEN

I have a couple of scratches that are very noticable together since they are close to eachother, and many other scratches that are less noticable. What can I do about this??? I thought I was taking pretty good care of my little touch, but I guess considering that everybody made it sound like it was impossible to scratch it got to my head, and didn't realize I could have taken better care of it. I am fussy about these kind of things.... Are there any decent, actually working glass scratch fixing kits? Can I replace the screen? I love my touch so much I just want to know what I can do ^_^ Thanks!

Greetings,
My suggestion is to buy a protective case for your iPod, most come with a plastic film to cover the screen. - Generally once the film is on you don'y notice the scratches as much because they're less visible.
Regards,
Peter.

Scratch on ipod touch screen

I had my two week old Ipod Touch in my pocket,and when I pulled it out it had three,two inch scratches going across the screen. Is their a way to remove them?

Do you have a screen protector on your iPod?

Scratches on iPod Nano

Hi there,
My brand new iPod Nano is already in pretty bad shape. It has scratches all over the place especially in the area of the screen. When I contacted costumer support I was told to buy a protection sleeve. In my opinion this is a joke! I already own a 1 GB Shuffle and an 20 GM 4G iPod and I never had a problem like this. Does anybody have the same problems?

Same story. I've had my ipod nano for only a week and it has been in a tube the entire time. I took a look at it today and it is scratched everywhere. I havent taken this in any rugged areas. It either sits on my desk while I work or on my dashboard in my car. Anyway not only are there scratches all over the place...you look closely enough and there are what look like parts of the plastic that have tiny shatter points. this is terrible and I hope they will replace it when I got visit the apple store. However, I wish they would do more than just replace it. Fix the defect PLEASE

HT3226 I am worried about scratching my iPod touch's back metal casing, any tips on cleaning that?

The back of the iPod touch is a fingerprint magnet as everyone knows
but i am worried by cleanig it I would scratch it
tips are welcomed...

The Users Guide says:
Cleaning iPod touch
Clean iPod touch immediately if it comes in contact with any contaminants that may cause stains,
such as ink, dyes, makeup, dirt, food, oils, or lotions. To clean iPod touch, disconnect all cables and
turn off iPod touch (press and hold the On/Off button, then slide the onscreen slider). Then use a
soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don’t use window cleaners,
household cleaners, compressed air, aerosol sprays, solvents, alcohol, ammonia, or abrasives to
clean iPod touch. Rubbing the screen with an abrasive material may scratch the glass.
I would purchases a case for the iPod. It protects the back and make the iPod easily to hold/use.

Scratches & Black iPod- Let's end the problem

Ok, I just got my 30gig Black iPod, and you people have me scared to death to actually use it! After reading posts about the cases & scratches, let's simplify the forum. Use this post to tell what you have to protect your pod. Maybe just tell us what product, where purchased, and rate it (1-5) using astericks (***). Personally, I only had it one day before I noticed light scratching! This need not happen to anyone else! So, how does one repair existing scratches, and prevent them in the future?
30gig black scratchpod Windows XP

Anyone else dissapointed with the fact that after all these years apple still cant create something that wont scratch?
Tommy, are you disapointed with the fact that after all these years GM, Ford, etc...haven't created a car that won't scratch? Come on! The iPod is highly polished, mirror like...if you aren't careful with it, you will scratch it.
For everyone who says they have deep scratches on their iPod...What the heck are you doing with it to get deep scratches. Those can only come from not caring for your iPod.
Come on everyone, enough about the scratches. They are inevitable on almost anything you've bought, buy or will ever buy. You can't escape them, so let's stop talking about them...please.

Will apple replace My Scratched, Faulty iPod !??

Sorry if I posted this in the wrong space, it's just it was too difficult to find out how to post a new topic..
Anyway,
I bought my iPod touch 2g on december 26th 2008, for the past 3 months i've been having problems trying to charge it. it would only charge if the Dock cable was pushed right in on to the port on the base, which means i would have to tie a rubber band around to keep it tight.
Now yesterday, i tried to sync with itunes, and my iPod would not connect, so i tried my dads cable, and he tried mine, his ipod using my cable worked fine, but his cable and my cable didn't work on my iPod.
Now my iPod will not charge at all, not via AC Power, nor via PC , using 2 different cables.
i rand apple and they are going to send me a box to send mine back with, but i need to keep some battery left in it to prove that it works. but i only have 50% left :S.
Now my main question is.
I read some stories about apple replacing iPods, and everythin was in my favour, until i read a story about Apple would not replace someone's iPod, because the back was really scratched, and their happened to be 2 Hairline crack's. On the screen or not i don't know.
The back of my iPod is very scratched indeed, and my screen has a few scratches, but i'm now worried that my £165 christmas investment will not get repaired because of how bad the condition is. I have never opened my iPod, nor dropped it, the litmus paper inside the iPod Headphone port is still white. But i am now worried my iPod will remain a (very expensive,) scratched Paper wieght .
Although, even though my iPod will not charge. if i connect it to the pc when the iPod is turned off, it will automatically turn itslef on. but will not charge??
Please let me know if it will get replaced or not .
Thanks in advance
Message was edited by: Jasey

If you're concerned about Apple refusing service or replacement of the unit due to the back being too scratched, realize that it's pretty near impossible to not have scratches on the back. It may in fact be scratched if you look at it the wrong way. Unless you cover it with an Invisible Shield or another similar protector right after you remove it from the box (which is exactly what I did), there will be scratches.

EVERYTHING is scratching my iPOD

I have a DLO leather case, so the screen is always covered, but it still has scratches. Today I tried using one of the micro cloths that came with the iceCream stuff with water. Guess what? It scratched the screen more! Is there ANY way I can clean my iPOD without continuing to add scratches to it?
This is so frustrating.

Here are some ways to remove scratches...
Ice Creme
iCleaner
Also, here are some reviews...
Applesauce Products Scratch Removal Kit for iPod
Battle of the iPod polishes: iCleaner vs. Ice Creme
PodShop iDrops
Radtech Ice Creme Version 2 Scratch Remover
RadTech OmniCleanz
Reckitt Benckiser Brasso Multipurpose Metal Polish
btabz

Scratch on iPod Touch, even with screen guard and case?

I recently purchased an iPod Touch and since I got it and have used a screen protector and case for it but as my guard starting to peel off, I took it of to get a replacement and I noticed a small scratch on the top black part of the screen. It is noticable to me and is annoying an so can it be repaired or replaced?
I have look aftered it with my life, and saved up for year to buy it and so that's why I'm asking....:(

Apple will exchange your iPod for a refurbished on for $99, $149 or $199.
A third-party place like the following maybe less expensive. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Does The Invisible Shield Marr Out Existing Scratches On iPod?

When you put an invisible shield on your ipod, do you no longer notice the scratches that exist on your ipod?

i'm also wondering if the crystal shield by istyle does the same thing.

Ipod gen 3 - how do I start from scratch?, ipod gen 3 - how do I start from scratch?

Hi, I am wanting to erase and restore my older Ipod 3rd Gen to it's original blank canvas, so that I can put some new music on it for my children to use (seeing as I have been using my iphone for the last year instead). I cannot remember the appleID that was associated with this ipod or any passwords.... What can I do???? I just keep getting an error message about not having enough access priviledges.
Can anyone help me in time to do this for Christmas???
Thank you.

Hello petag, and welcome to the Apple Support Communities! All you have to do it plug the iPod into a computer with iTunes installed. Then, press cancel anything that pops up. On the left sidebar of iTunes, you will see the name of the iPod. Click that, and then click restore to defaults. Hope this helps!

Scratches on iPod

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