Scratches with Agent 18 Case, what should I do????

I have a black 30G 5G Ipod and I bought an agent 18 case to protect the screen from scratches or damage however I notice that the back of the ipod(silver portion) has scratches. Whats up with that. Is there anyway to get rid of these scratches? Should I contact Apple for a replacement or are they goning to laugh in my face. Should I contact agent 18 for a refund on their porduct that doesnt effectively work?? Help me, I hate when I have scratches on items that have price tags like ipods.
  Windows 2000  

iCleaner has products that will get rid of the scratches of the metal back ( and front ) your iPod. http://www.ipodcleaner.com

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