Screen black but phone appears to work

screen black but phone appears to work

Is it always black, or only when you are on a call? If it is only on a call remove your case and screen protector (if any), as one of them is blocking the proximity sensor. If it is black all the time you probably have a hardware issue, but you can try rebooting - hold the HOME and SLEEP buttons at the same time until an Apple logo appears. If nothing at all happens after 30 seconds of holding your phone is broken.

Similar Messages

  • HT1222 my iphone 4s screen black but phone is working what should i do now

    i have problem with my iphone 4s it's screen black but phone still working as usaual i try power butten and home butten but still have problem

    Hi krishna706,
    Thanks for visiting Apple Support Communities.
    If your iPhone is working but the screen is dark, try these steps next:
    While connected to the iPhone charger, try to reset the iPhone.
    Try to restore your phone and set it up as new.
    You can find the article with these steps here:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Best,
    Jeremy

  • Iphone screen black but phone is ON

    i dropped my iphone about 3 hours ago and it landed screen-down, but it was not shattered. everything on the phone works however i can't see anything - the screen is COMPLETELY black. i tried resetting it by pressing the home and power buttons at the same time, and it has not worked. since the phone is entirely functional except for the screen, i can hear when i get a text, etc. when i tried restarting it, I knew it worked because it made a sound when it came back on and was charging, therefore the only issue is the screen. what can I do? thank you!

    You broke your phone when you dropped it.
    Bring it and $149 to Apple for an out of warranty exchange.

  • Iphone screen black but phone still responding

    Hi All
    I have an iphone 5c it was working perfect until approx 1 hour ago when the screen went completely black. I can still hear my email and messages coming thru and can also answer a call when it rings i just cannot see anything.
    I have tried to reset it but nothing seems to be fixing the problem.
    Please help!

    Hi aislingfromirl,
    Welcome to the Apple Support Communities!
    I know that situations like this one where the display on your iPhone is black can be very frustrating. In this situation there are a few different troubleshooting steps that I would recommend. Please work through the steps provided in the attached article to help you resolve this situation. 
    iOS: Not responding or does not turn on
    Have a great day,
    Joe

  • Iphone 4s screen black but is still on. Tried reset, can not turn off Find my phone because i have a passcode

    iphone 4s screen black but is still on. Tried reset, can not turn off Find my phone because i have a passcode

    dont you know your apple ID password ?
    IF you know that, try restart your iPhone if it doesnt work try restoring your device. If it doesnt work again, you have hardware problem. Try changing your screen.

  • I dropped Iphone 4s then suddenly screen went black but phone is on. I can hear sound.

    My Iphone 4s was dropped and suddenly screen went black,but phone is on I can hear phone ring How can I get screen on,eventhough I tried to hold on power and home button at the same time upto 40secs.It couldn't turn on screen.Pls help me.

    The device is broken, replace it.

  • HT4623 hi dear , my borther in law  live in uk .he give me a iphone 5 .but phone is not working ,I m living in canada , so plz  tell me.

    this iPhone 5 is shoeing plz insert the sim card that with your iPhone . i put already virgin mobile sim card ,but phone is not working.plz help me

    All iPhones sold in UK are carrier locked
    unless purchased at an Apple Store or Apple.com/UK
    At this time no UK carriers are offering to unlock iPhone 5 locked to their network
    They  usually wait 6-9 months from release
    So unless purchased at an Apple Retail  store at full price your  iPhone 5 IS carrier locked
    and see above for status on UK unlocking

  • HT201263 i need help please i'm stuck in "connect  to itunes" screen reseting my phone didn't work and i can't sync to itunes

    i need help i'm stuck in "connect to itunes" screen reseting my phone didn't work and i can't sync to itunes

    Do as the screen shows - connect the iPhone to the computer you usually sync with and use
    iTunes on that computer to restore the iPhone.

  • HT1414 Screen is black, but phone is on.  Restore did not work.

    Help!    After downloading io7 the screen on my phone goes black even though it is still on and I can hear messages coming in.    I did a system restore on it, but that has not resolved the problem.  

        FrustratedwApple we'll get you back up and running! Are there any changes when the device is connected to the charger? What type of reset did you try?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • Screen is black, but phone still works

    I was opening up an app and then the screen of my phone went dark. I let it be for about 30 minutes then went to go plug it into the charger to see if that would help. I then found out that Siri was still working and it would vibrate as soon as I put it in the charger. Someone please help me because I do not know what to do to fix this problem!!

    Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

  • My iPhone screen keeps locking up but phones appears to still be powered...

    Sometimes when I get off a call or close out of an application, the screen on my phone will go black. The phone will still be powered on as this has happened when someone was calling me and it was vibrating due to the ring. I've tried to hold down the power button to power the phone off but instead of giving me the slide option to turn it off, it does nothing. Sometimes it will stay black for a few seconds, other times a few hours. I've tried plugging it into my pc and connecting to iTunes, plugging it into the wall socket as if I'm charging it, and even plugging it into a car charger to see if this would somehow reset the screen and nothing. Any suggestions? I've only had the iPhone for about 8 months and other than this, completely love it. Any help would be greatly appreciated.

    Tap tap, is this thing on? Anyone else have any issues similar to this?

  • Screen black but backlight on slightly

    So, my Iphone screen is pretty cracked and lived a nice long time before the screen went out. I used to be able to fix using the recovery mode (holding on/off and home) however now that no longer works. when the phone is plugged in Itunes recongnizes with no issues but i cannot get the screen back! I think something may be wrong with volume too it vibrates randomly for who knows what reason because the phone is not in service until i fix it.
    basically the phone is totally black but when i hit the on/off switch it does light up just a LITTLE.
    Anyone know a good fix or what the problem could be? Probably taking it to a store tomorrow but just curious before I go empty my wallet LOL

    From other reports of a similar nature it sounds like a logic board failure. Phone Apple or go to and Apple store and have it checked out.

  • Screen black but still on

    My screen went black but it is still making the noises of being on. I don't know what to do. It just restored on my iTunes but now is not turning on.

    Hello,
    I am currently an owner of an iPod Touch 4th generation, running IOS 6.1.2. I will be glad to help solve your problem with your iPod/iPad/or iPhone.
    Reset iPod/iPad/or iPhone:
    Hard Reset: Hold down the Sleep/Wake and Home buttons on your  iPod/iPad/or iPhone for at least 10 seconds, or until Apple logo appears
    Restore iPod/iPad/or iPhone (Restore to Factory Defaults):
    Plug into computer that has iTunes installed
    Go to iTunes
    Click on your device
    Click on the Summary Tab, and click on Restore
    Hope that helps!
    If none of the above solutions work, could you please reply back as soon as possible, as I will try to find another solution to your problem.
    Sincerely,
    Pizza98704
    (Parts of this message was copied and pasted --> I have a document all ready to go)
    Some Helpful Links:
    Apple Support Link: http://www.apple.com/support/contact/
    Genius Bar of an Apple Store: http://www.apple.com/retail/geniusbar/

  • Ipad Screen Black but can still hear locking sounds etc.

    i just got my ipad today,and i was playing a game then right in the middle of it the screen goes black but looks like its shut down ive tried everything to get it to come on an nothing. i dont know if the screen has went out or what. any suggestions on how to fix this problem? and i purchased it somewhere they don't take returns. so please someone help.

    Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe!

  • Make iMac Screen black but computer still on

    Hello,
    I am trying to make it look like my computer is off for about a week, but it is still really on. It is hard to explain why I need to do so. If I made a solid black image fullscreen for about a week, will that damage the screen? Is there another way to make it so my screen is black but the computer is still on? Thank you for any advice!
    Message was edited by: ccrosby94

    Hi ccrosby94
    In System Preferences > Energy Saver set Computer sleep: to Never and Display sleep to a few min's or sleep the display using an Active Screen Corner.
    http://www.ofzenandcomputing.com/zanswers/924
    Dennis

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