Screen broken and Desktop manager no connecting to backup

My screen is broken internally and I can not work with my blackberry ( Bold 9700), The screen is white with a black line and spot on the top left.. I am trying to backup my data using the Blackberry desktop manager, but it keeps trying to connecting with the phone with no vail (Although it is connected with the blackberry device manager and I can get some media files as a usb. I urgently need to backup my contacts and calendar, in order to update them on my new bold 9780.
Can anyone help??

It sounds like more might be damaged than just the display. It is odd, though, that the media card shows but not the device databases. Hardware failures have been known to corrupt software, though.
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Screen sharing and remote management no longer working after some uptime

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Users need to login via screen sharing from time to time.
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seduc wrote:
Do you know if
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Off-hand, no. I don't. See this posting, or as would be typical in any case, try it?

Screen Sharing and Remote Management

Is there a way in 10.6 to make both Screen Sharing and Remote Management run at the same time?
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I have lost the instructions for my apachie keyboard and cannot manage to connect it to my iPad. It is fully charged and the Bluetooth is switched on on iPad. Can anyone help me..

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Error Message trying to connect BB and Desktop Manager

I've had my BB for a few months now, and I used to be able to connect it to my laptop and sync Outlook data. Now it won't connect to the Desktop Manager any more. I always get an error message, and this is the technical data it "Sends" to whomever, in the error reporting:
C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\DesktopMgr.exe.mdmp
C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\appcompat.txt
How do I get BB to connect to DM and start syncing again?
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Solved!
Go to Solution.

i am seeing alot of sync issues lately, the forced windows security update last week looks like it might be the culprit. reinstalling DTM has fixed it for a couple PCs for me. just thinking if you are goign to uninstall 4.3, might as well upgrade on the install.

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

App Error 200???? Desktop Manager not connecting to Device??

I am officially out of ideas for what to do with my phone!!
I changed my pay as you go tariff yesterday and in order to reset the phone to get my internet settings I switched off the handset and turned it on again.
When I turned it back on it started to load as normal then came up with "App Error 200" message. I have done a hard reset and even after taking out the sim and battery it still wont work.
I know I can change things on my Desktop Manager, but that now wont recognise the phone is connected. I have gone to the 'Options' button (top right hand corner) and applyed the USB connection but is still wont work!!
Can anyone help as I am totally lost and have lost all patients!!!!
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If that still doesn't work you will need to do the following:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Then reload the OS from the thread below:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
You can use the OS in the download link in the thread above or you can download from your own carrier (doesn't matter where it comes from) but be sure and use the instructions in the above thread to install it.
If you didn't have a backup from before this happened you will lose your data.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
Click Accept as Solution for posts that have solved your issue(s)!
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Play book will not power up and Desktop manager will not work

I just bought a PB, turned it on in the shop and it came up. i charged it up to 100%, but while trying to sync it with my BB Torch, the PB went dead and it has been replaced by two flashing red lights for the last four days now.
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try this kb?
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Torch 9810 and Desktop Manager won't talk

Hi there,
I have a big problem connecting my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following:
If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB.
But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
Please help me I cannot stand this situation anymore.
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Sometimes the Desktop Software will say "Connecting" in the lower right corner.
I was using a 6.something version and upgraded to the latest revision of 7 and I still have the same error.
Blackberry is recognized by the PC as a blackberry, but the desktop software always has the Backup option greyed out.

Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
Solved!
Go to Solution.

PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Problem BlackBerry 8820 and Desktop Manager

Hy i conect my BB but in the desktop manager in the pin area dont aperece my pin number aprece none and push this and push detec my pin an tell me the pin detected but in the main menu aperece none againg , what it the problem ?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager
Normally, that is an install error rather than an uninstall error, but hopefully the remedies it contains will still be useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New blackberry and desktop manager

Hi,
I got a new blackberry and it has a new pin with it. How can I get the new pin in the desktop manager? it keeps coming up with the old pin asking if I want to sinc with the new one but than it doubles my calendar entries...
Thanks in advance or your help

Hi,
I got a new blackberry and it has a new pin with it. How can I get the new pin in the desktop manager? it keeps coming up with the old pin asking if I want to sinc with the new one but than it doubles my calendar entries...
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hi,
I am using a 9700 bold, i updated to the latest desktop manager and since then when ever i open the destop manager an error message comes in ( RIM handheld communications manager has stopped working) Can any one one tell me what that is, i have tried uninstalling and going back to a older version but nothing seems to work, please help me, thought the phones charges and it back ups in the older version of desktop manager but the mass storage device option osent show up??
Rregards,
mubashir

hi,
I am using a 9700 bold, i updated to the latest desktop manager and since then when ever i open the destop manager an error message comes in ( RIM handheld communications manager has stopped working) Can any one one tell me what that is, i have tried uninstalling and going back to a older version but nothing seems to work, please help me, thought the phones charges and it back ups in the older version of desktop manager but the mass storage device option osent show up??
Rregards,
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Hello,
I am trying to delete an account on my wife's new touchpad that was put on by the retailer. Can anybody tell me how to do this please?
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Post relates to: HP TouchPad (WiFi)

Do a full erase using the Device Info app > Reset Options > Full Erase. Then your wife can create her own account.
By desktop manager, I assume you mean a desktop app to let you manage the TouchPad from your desktop computer? For that, just plug TouchPad into your desktop using the included USB cable and select USB drive on the TouchPad. Then use Windows Explorer to manage its contents.
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smkranz
I am a volunteer, and not an HP employee.
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Screen broken and Desktop manager no connecting to backup

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