Screen Display off with red Notification light

Question

Dear Team I've BB Curve 9320 and am facing display off issue in my phone and regularly red notification light is blinking and keypad light is also lighting. I've visited East Delh(India) and Noida Sec 2 Service center but found there was no service center which address was mentioned there.I tried to update my software but failed into my attempt it's asking password everytime whenever I do a same.   Kindly resolve my issue and share valide contact no. to share my griviance with you people.  

Answer 1

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):With the battery inside, connect your BB to the wall chargerLeave it alone for 2 hours, no matter what the LED or the display doesRemove the batteryWait 15 minutesInsert the batteryWait another 2 hours, no matter what the LED or the display doesThis has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.  If possible, you could also attempt to boot into Safe Mode:KB17877 How to start a BlackBerry smartphone in Safe ModeIt may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When/if successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:KB10144 How to force the detection of the BlackBerry smartphone using Application LoaderKB27956 How to recover a BlackBerry smartphone from any statehttp://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberryprateekasthana wrote:
Dear Team I've BB Curve 9320 and am facing display off issue in my phone and regularly red notification light is blinking and keypad light is also lighting. I've visited East Delh(India) and Noida Sec 2 Service center but found there was no service center which address was mentioned there.I tried to update my software but failed into my attempt it's asking password everytime whenever I do a same.   Kindly resolve my issue and share valide contact no. to share my griviance with you people.  Concerning your questions...refer:http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540549This forum is a user-to-user community, so we have no information about service centers local to you.
Good luck and let us know!