Screen Displaying Black

Today my Droid screen froze, which prompted me to turn off the phone. When I turned the phone on, the screen lit up, but is only displaying a black screen. I can tell the screen is on, and if I slide my finger over the area where the screen lock would be, the phone vibrates a bit. I tried to perform a hard reset, but without the screen, I can't tell if I'm selecting anything. Any ideas?

Mikenangel, thanks for your post. I can understand how it would be difficult to navigate the phone while you have a black screen. If you are still having this problem, there are a few things you can try before replacing the device:
1. Pull the battery again & reboot
2. Try booting the phone into safe mode (For Droid 1, Droid 2)
If nothing shows on the screen, then it sounds like the device will need to be replaced. If the device is still within your 1 year warranty and no physical damage, we can replace through warranty.
Let me know if you need any additional assistance.
  MarquiaF_VZW
Follow us on Twitter @VZWSupport

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