Screen flashes pink with yellow apple just after start up

My screen will flash pink with a yellow apple icon just after the spinning gears has stopped when I start up.

Me, too. When I started mine the apple turned briefly yellow and then became normal again so I went to the genius bar and they changed my logic board (under 1year warranty so free). The Yellow thing isn't happening but the screen kind of flickers at the same spot still ... kind of stomped and agitated. Nothing much wrong yes but still bothers the hack out of me.. I ran the hardware test but it says nothing is wrong.

Similar Messages

  • Hi, when powering up my macbook pro, when the apple symbol appears the screen flashes pink, can anyone advise whats up?

    Hi, when powering up my macbook pro, when the apple symbol appears the screen flashes pink, can anyone advise whats up?

    You can try a system reinstall:
    Reinstalling Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • During/after upgrading to ios8.1 my ipad air is looping is a screen where i see the apple logo after a minute or so i see a flash of bleu then black en the it starts over again....i can't even turn of.

    During/after upgrading to ios8.1 my ipad air is looping is a screen where i see the apple logo after a minute or so i see a flash of bleu then black en the it starts over again....i can't even turn of. Help?

    Hi,
    Had the same issue.  Hard reset not working.
    What I did was: start your mac/pc and open iTunes, hold down the home button of the iPad (and while holding the button), connect it to the PC with the cable.
    Keep pressing until you get a pop-up asking to upgrade or restore.
    Hope this helps for you!
    Xavier

  • TS3274 My start up screen (the one with the apple) is lime green and other parts of the screen is pink. It happened suddenly.

    My start up screen (the one with the apple) is lime green and all screens are pink and green. Some parts of screen still have white. It happened suddenly. What is this?

    Hey there,
    Thank you for your question. It sounds like you are seeing some graphical issues when you boot your iPad at the Apple logo. I had a couple of recomendations for you to try. First, reset your iPad:
    Reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    From: Turn your iOS device off and on (restart) and reset
              http://support.apple.com/kb/ht1430
    You can also try backing up the phone to iTunes and then restoring from that backup as well with this article to help determine if the issue is software or hardware related:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
    Thank you for using Apple Support Communities.
    Cheers,
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  • I updated to ios 5.1, after updating, now my screen is stuck with the apple logo and status bar and isn't doing anything....HELP

    I updated to ios 5.1, after updating, now my screen is stuck with the apple logo and status bar and isn't doing anything....HELP

    The typical fix if the progress bar totally freezes - meaning no movement at all for more than 20 minutes - and iTunes will no recognize the device - is to try to put the iPad into recovery mode. That is explained here.
    iPad: Unable to update or restore
    However, don't jump the gun. Keep an eye on the progress bar and if it is moving at all - even very slowly - let it go for a while. I'm updating my iPod touch first and the progress bar is moving but very slowly.

  • When I turn on or restart my Macbook Pro Retina 15", my entire screen flashes completely bright yellow for a few seconds and then it goes to the normal Welcome screen.  How do I fix this??

    Hi Everyone,
    This problem just started today.  When I turn on or restart my Macbook Pro Retina 15" (Mid 2012 version), my screen is light gray like normal, and then after a few seconds my entire screen flashes completely bright yellow for a few seconds, and then it goes to the normal Welcome screen (where I choose to login as myself or a guest user).  This suddenly started today and has not stopped since.  This keeps happening every single time I turn on or restart my computer.
    Yesterday I installed all the Mavericks and other updates that were available in the App Store, so I'm wondering if this is related to that since this never happened prior to my doing those updates yesterday.  When I first installed the new OS X Mavericks (10.9.3) update, it went through the whole installation process (took about 10 minutes), and then during the installation I got an error message saying that it couldn't verify my iTunes application that was on my laptop, and then my laptop finished installing the updates.  Then once my laptop restarted, the App Store "Updates" section said that I had to do the whole OS X Mavericks (10.9.3) and iTunes (Version 11.2) updates all over again.  So my laptop did the whole installation again (took about 10 minutes, but this time I didn't get that "iTunes error message" during the installation process). 
    Now, when I go to the App Store "Updates" section, it says the following under "Updates Installed in the Last 30 days":
    -Digital Camera RAW Compatibility Update (Version 5.05) installed May 15, 2014
    -OS X Update (Version 10.9.3) installed May 15, 2014
    -iTunes (Version 11.2) installed May 15, 2014
    -OS X Update (Version 10.9.3) installed May 15, 2014
    -iTunes (Version 11.2) installed May 15, 2014
    -Security Update 2014-002 (Version 1.0) installed April 22, 2014
    I'm wondering if this flashing bright yellow screen upon bootup is related to the fact that my laptop installed the OS X Update and the iTunes Update two times each?  Or is this new problem totally unrelated?  It's just that this problem started a day after these 2 updates were installed twice.
    My Macbook Pro Retina 15" (Mid 2012 version) is otherwise working fine at least as of now.  The only issue so far is this flashing bright yellow screen every time I turn on or restart my computer.
    If anyone could please help me fix this so that my bootup screen doesn't flash completely bright yellow anymore, I would be forever grateful! 
    Thank you so much for reading this and for any help you can provide. 
    hope everyone is well,
    Elaine

    Hey everyone in Apple world!
    I figured out how to fix the flashing yellow screen problem that I've been having on my MBP!  Yessssss!!!
    I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
    I followed the instructions on this page and here's what I did:
    Resetting NVRAM / PRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process.  Since I did that, my MBP boots up just like normal.  No flashing yellow screen anymore!!   
    (Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
    Let me know if this works for you!
    Elaine

  • Whenever i start my macbook pro the screen remains gray with the apple symbol and the circle timer below. The screen stays this way even if i leave it for hours.

    When i turn on my macbook a box appears telling me i need to restart my computer (in different languages) and in order to do so i have to press on the off button for a lil while. Even after doing this the same box appears and it never restarts correctly. This box appears every single time. I rarely turn my computer off. I just place it on sleep mode and restarts it only when i get prompted to. I brought it to genius and they couldnt figure out what the problem is so i was told it needed to be shipped to get fixed. I didnt have anything backed up. All i want saved are the pictures because i went to 2 events where i was the assigned photographer and i didnt get to save it to an external memory. Genius said that when shipped i cant give instructions like make sure to save the pictures and if they are unable to, call me if they should go on with the process. I was wishful thinking that to fix the problem they might not even have to touch the pictures memory part. I brought my MBP back home hoping it will miraculously starts and id be able to back it up but now all it does when i turn it on is the screen remains gray with the apple symbol and the circle timer below. The screen stays this way even if i leave it on for hours. Please help me fix this!!! cant i really specify to the technicians at apple  to please make sure not to erase the pictures? Is there no other way to turn on my mac? I only need it to work ones.

    There is no limit to the number of times you can re-install Office on the same computer.
    You can activate by telephone:
    The last paragraph is the relevant bit

  • Gray screen, flashing folder with question mark

    My macbook pro was working normal in the afternoon...  I closed the computer lid and returned a couple hours later to a gray screen & flashing folder with a question mark.  When I hold the option key down at startup I only get an internet recovery mode.  I plugged in my airport time capsule and was able to boot from it.  I used disc utility check and everything checked out ok.  I used my ESET NOD32 Antivirus and it checked out ok.  Finally, I went to start up disc and restarted my computer from the Mac HD.  This also worked without problem.  Afterwards I disconnected my airport capsule and restarted the computer as a final test.  Unfortunately I am back to the flashing folder with a question mark.  What do I do?

    See:
    A flashing question mark or globe appears when you start your Mac - Apple Support
    Seems like your disk is failling.

  • I start my mac book pro and the screen goes white with an apple in the middle

    I start my mac book pro and the screen goes white with an apple in the middle. Starts like charging  but then it turns
    off again

    Reinstall Snow Leopard without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • I was using my ipad it was under 10% but no under 4% it turned off then i pluged the charger in and flashed on then showed apple sign after i turned it on. now its going back and forth from the apple sign and battery symbol ive changed chargers its not on

    hey please help!
    i was using my ipad it was under 10% but no under 4% it turned off then i pluged the charger in and flashed on then showed apple sign after i turned it on. now its going back and forth from the apple sign and battery symbol ive changed chargers its made no differnce its been like 3 hours ive tried to do that reset thing holding lock button and home button for 10 seconds at the same time. WHAT DO I DO?

    Could be the charger, cable or iPad. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    How to Calibrate Your Mac, iPhone, or iPad Battery
    http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
    http://support.apple.com/kb/TS2802
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
    http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    iPad: Charging the battery
    http://support.apple.com/kb/HT4060
    Best Practices for iPad Battery Charging
    http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    How to Save and Prolong the battery life of your new ipad
    https://discussions.apple.com/thread/4480944?tstart=0
    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    iPhone, iPod, Using the iPad Charger
    http://support.apple.com/kb/HT4327
    Install and use Battery Doctor HD
    http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
    To Extend a Device’s Battery Life, Get to Know It Better
    http://tinyurl.com/b67c7xz
    iPad Battery Replacement
    http://www.apple.com/batteries/replacements.html
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

  • 4s screen went black with the apple logo when i opened a text?

    went to open a text last night and then the screen went black with the Apple logo, but within seconds the main screen came back and the phone worked normally. Do i have a problem? It's only 4 months old so i hope its not on its way out already.
    Any help would be appricated.

    Reset your phone by holding down the home and off button until the apple symbol comes up, you wont lose anything. If it continues to do it after that, then do a restore of your phone in itunes.

  • Hey! I don't know if my MacBook Air is frozen, but the screen is gray with the apple logo and an icon below turning round and round as if it's opening, but has been like that for a few days. I've switched it off and then on again several times, still the

    Hey
    I don't know if my mac book air is frozen, but the screen is gray with the apple logo in the middle of the gray screen, with the 'booting' icon turning round and round. I have switched it off fron both the power and power button on the computer, it goes off, when I put it on, same screen comes on again. Help Please!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 3
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 4
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 5
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 6
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 7
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 8
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 9
    Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 10
    This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 11
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • HT203175 i-pod touch screen is frozen with the apple logo and a bar under it

    i-pod screen is frozen with the apple logo and a bar under it

    If your phone has been modified this will not necessary help...
    Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • When I started my Mac the screen was white with the Apple logo and power motion icon running.  I attempted to turn off Mac then a message stating "Debugger called:  Button SCI . Also "Waiting for remote debugger connection."  What is my next step?

    When I started my Mac the screen was white with the Apple logo and power motion icon running.  I attempted to turn off Mac then a message stating "Debugger called:  <Button SCI>. Also "Waiting for remote debugger connection."  What is my next step?

    Hi , and a warm welcome to the forums!
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
    And sorry to report that OSX is more Widows like than ever, but….
    If that doesn't help Reinstall the OS.

  • Im not able to connect to app store with my apple id after i trying to logout and connect with another id. Please help.

    im not able to connect to app store with my apple id after i trying to logout and connect with another id. Please help.

    The app store has been down for over 8 hours. The following can be used to check on its current status: https://www.apple.com/support/systemstatus/

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