Screen force touch doesn't work.

I Purchased a  38mm  and 42mm watch for my girl friend and I.  Her's is the  38 mm size screen and her watches force touch doesent function at all.  We compared our watches right out of the box, so we know we are pressiing correctly.  The 42mm works, so we are able to compare Functionally.
   We used the reset function to 'reboot, hers and it didn't help.  Her watch face works correctly otherwise as far as we can test it with the force touch not working.
Suggestions.? 

I am having the same problem with 38 mm watch sport also. I can activate force touch, but I have to press the screen very very hard. At first, I thought it was normal. However, when I played with the 42 mm watch of my friend, I realized that this kind of behavior is not normal. The force touch on the 42 mm watch is sensitive and easy to active. I called Apple phone support, they instructed me to reset and repair the watch. These processes did not help fixing the problem. Apple support then told me to go to a local Apple store to see whether they can fix it there. If not, I will need to send the watch for repair.

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