Screen freezes and tares up into pixels and stops working?
I have run the EtreCheck with these results:
Problem description:
When I am moving the pointer around my email.app, the screen starts breaking up into pixels that flash on and off. Enough that I made a video (11 sec) showing this before I shut down via holding the power button down/ The pointer was no longer functioning.
EtreCheck version: 2.1.7 (114)
Report generated January 31, 2015 at 6:02:19 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 6:33:9
Disk Information: ℹ️
WDC WD1001FALS-403AA0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (489.85 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
EPSON EPSON Artisan 730 Series
USB Flash Memory 31.22 GB
P&N Sargent (disk2s1) /Volumes/P&N Sargent : 31.22 GB (31.05 GB free)
JMicron USB to ATA/ATAPI Bridge 500.11 GB
EFI (disk1s1) <not mounted> : 210 MB
Macintosh HD+ (disk1s2) /Volumes/Macintosh HD+ : 499.76 GB (177.06 GB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Book 1140 2 TB
My Book (disk3s1) /Volumes/My Book : 2.00 TB (992.04 GB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.2) [Support]
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.0.2 27712 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.netbridge (10.0.2 27712 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.0.2 27712 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.0.2 27712 - SDK 10.7) [Support]
/Applications/Screenflick.app
[not loaded] com.araeliumgroup.driver.screenflickaudio (1.0.0d1) [Support]
/Applications/Screenium.app
[not loaded] com.synium.driver.screeniumAudio (1.0) [Support]
/Applications/TechTool Pro 7.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.8) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.8) [Support]
/Library/Checkmate/CheckmateWorkerDaemon.app
[not loaded] com.micromat.driver.SPDKernel (1 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.cy.iokit.Morpheus (1.4) [Support]
[not loaded] com.keyspan.iokit.usb.KeyspanUSAdriver (2.5) [Support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f61) [Support]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) [Support]
Startup Items: ℹ️
Cocktail: Path: /Library/StartupItems/Cocktail
comapcpcpestart: Path: /Library/StartupItems/comapcpcpestart
Jaksta: Path: /Library/StartupItems/Jaksta
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[loaded] com.seagate.notificationexec.plist [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist [Support]
[loaded] com.adobe.CS4ServiceManager.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[running] com.epson.ecpd.launcher.plist [Support]
[invalid?] com.logmein.LMILaunchAgentFixer.plist [Support]
[running] com.logmein.logmeingui.plist [Support]
[loaded] com.logmein.logmeinguiagent.plist [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
[running] com.micromat.CheckmateAgent.plist [Support]
[running] com.micromat.TechToolProAgent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Support]
[running] com.seagate.SeagateStorageGauge.plist [Support]
[not loaded] com.teamviewer.teamviewer.plist [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.adobe.versioncueCS4.plist [Support]
[loaded] com.barebones.authd.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[not loaded] com.econtechnologies.ChronoAgentRemote.plist [Support]
[running] com.logmein.logmeinserver.plist [Support]
[invalid?] com.logmein.raupdate.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[running] com.micromat.CheckmateIdleDaemon.plist [Support]
[running] com.micromat.CheckmateWorkerDaemon.plist [Support]
[running] com.micromat.TechToolProDaemon.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Support]
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist [Support]
[loaded] com.realvnc.vncserver.plist [Support]
[not loaded] com.teamviewer.teamviewer_service.plist [Support]
[loaded] com.timesoftware.timemachineeditor.backup-auto.plist [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[running] com.akamai.single-user-client.plist [Support]
[loaded] com.barebones.weathercal-agent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[failed] com.koingosw.MacCleanse4Helper.Reminder.plist [Support] [Details]
[failed] com.koingosw.MacCleanse4Helper.TrashWatcher.plist [Support] [Details]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Support]
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist [Support]
[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
[not loaded] com.parallels.mobile.startgui.launchagent.plist [Support]
User Login Items: ℹ️
PasswordWallet Application (/Applications/PasswordWallet.app)
Mail Application (/Applications/Mail.app)
Safari Application (/Applications/Safari.app)
iPulse Application (/Applications/iPulse.app)
Skitch Application Hidden (/Applications/Skitch.app)
Firefox Application (/Applications/Firefox.app)
MailMBI Application (/Applications/MailMBI.app)
PastebotSync Application Hidden (/Library/PreferencePanes/PastebotSync.prefPane/Contents/Resources/PastebotSync .app)
FedEx Desktop Application (/Applications/FedEx/FedEx Desktop.app)
TomTomHOMERunner Application Hidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Vocal Application (/Applications/Vocal.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine 3.app)
AirServer Application (/Applications/AirServer.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Snapz Pro X Application (/Applications/Snapz Pro X/Snapz Pro X.app)
EPSON Artisan 730 Application (/Users/[redacted]/Library/Printers/EPSON Artisan 730.app)
Dropbox Application (/Applications/Dropbox.app)
easy gadget Application (/Applications/easy gadget.app)
Eye-Fi Helper Application (/Applications/Eye-Fi/Eye-Fi Helper.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
TuneupMyMac UNKNOWN (missing value)
Quicken 2015 Application (/Applications/Quicken 2015.app)
CopyPaste Pro Application (/Applications/CopyPaste/CopyPaste Pro.app)
Printer Pro Desktop Application (/Applications/Printer Pro Desktop.app)
Internet Plug-ins: ℹ️
LogMeInSafari64: Version: 1.0.586 [Support]
JavaPlugin2_NPAPI: Version: 15.0.0 - SDK 10.7
Google Earth Web Plug-in: Version: 6.0 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.1.4 [Support]
SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
LogMeIn: Version: 1.0.586 [Support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
LogMeInSafari32: Version: 1.0.586 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 [Support]
Stamps.com: Version: 1.0.6 [Support]
Safari Extensions: ℹ️
Ebay Shopping Assistant [Installed] Adware! [Remove]
Searchme [Installed] Adware! [Remove]
Speed Download [Installed]
SlickSavings [Installed]
Blur (Formerly DoNotTrackMe) [Installed]
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 [Support]
AirServer [Support]
Akamai NetSession Preferences [Support]
Carbonite [Support]
ChronoAgent [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Growl [Support]
iClock Pro [Support]
Java [Support]
MacFUSE [Support]
MailCM [Support]
Pastebot Sync [Support]
TapDexPane [Support]
TechTool Protection [Support]
Warp [Support]
WeatherCal [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 509.49 GB
Destinations:
My Book [Local]
Total size: 2.00 TB
Total number of backups: 105
Oldest backup: 2013-07-31 05:00:53 +0000
Last backup: 2015-01-31 22:48:11 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 509.49 GB X 3)
Top Processes by CPU: ℹ️
89% CarboniteDaemon
5% WindowServer
3% Activity Monitor
1% CheckmateIdleDaemon
1% RealPlayer Downloader Agent
Top Processes by Memory: ℹ️
361 MB iPhoto
361 MB Quicken 2015
155 MB mds_stores
103 MB Safari
103 MB CarboniteDaemon
Virtual Memory Information: ℹ️
134 MB Free RAM
3.46 GB Active RAM
3.03 GB Inactive RAM
1.23 GB Wired RAM
19.86 GB Page-ins
820 MB Page-outs
Diagnostics Information: ℹ️
Jan 31, 2015, 05:56:47 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-01-31-175647_[r edacted].cpu_resource.diag [Details]
Jan 31, 2015, 12:41:46 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-01-31-124146_[reda cted].crash
Jan 31, 2015, 11:42:51 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-01-31-114251_[redacted].cp u_resource.diag [Details]
Jan 31, 2015, 11:40:18 AM /Library/Logs/DiagnosticReports/Quicken 2015_2015-01-31-114018_[redacted].hang
Jan 31, 2015, 11:34:50 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Snapz Pro X_2015-01-31-113450_[redacted].crash
Jan 30, 2015, 12:13:36 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-01-30-121336_[redacted].cp u_resource.diag [Details]
Jan 30, 2015, 12:08:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Snapz Pro X_2015-01-30-120856_[redacted].crash
Jan 30, 2015, 11:05:41 AM /Library/Logs/DiagnosticReports/com.apple.qtkitserver_2015-01-30-110541_[redact ed].cpu_resource.diag [Details]
Jan 29, 2015, 10:41:38 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-01-29-224138_[redacted].cp u_resource.diag [Details]
Jan 29, 2015, 10:38:53 PM /Library/Logs/DiagnosticReports/Skitch_2015-01-29-223853_[redacted].hang
Jan 29, 2015, 10:38:53 PM /Library/Logs/DiagnosticReports/Safari_2015-01-29-223853_[redacted].hang
Jan 29, 2015, 10:38:53 PM /Library/Logs/DiagnosticReports/Quicken 2015_2015-01-29-223853_[redacted].hang
Jan 29, 2015, 10:38:52 PM /Library/Logs/DiagnosticReports/iPulse_2015-01-29-223852_[redacted].hang
Jan 29, 2015, 10:38:50 PM /Library/Logs/DiagnosticReports/Mail_2015-01-29-223850_[redacted].hang
Jan 29, 2015, 10:38:50 PM /Library/Logs/DiagnosticReports/easy gadget_2015-01-29-223850_[redacted].hang
Jan 29, 2015, 10:35:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Snapz Pro X_2015-01-29-223513_[redacted].crash
Jan 31, 2015, 11:29:52 AM Self test - passed
This is a still taken on my iPhone, the video was too large to upload.
Hi Harold9192
Welcome to Apple Discussions
Try posting your question over in the Windows Boot Camp section of the Forum, there are more folks over there with boot camp and windows compatibility experience.
http://discussions.apple.com/category.jspa?categoryID=237
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