Screen freezes when connecting ipod

whenever i connect my iPod nano to my notebook, the screen immediately freezes and nothing works. the iPod doesn't even recognize that it is connected. any help on this would be greatly appreciated.

Hi xs,
See this post for some recommendations to unfreeze your iPod:
iPod isn't responding—it appears to be frozen
I would ensure that you have the latest iPod Updater as well:
Get iPod Updater
maz

Similar Messages

ITunes freezes when connecting iPod Touch - even after restored

Hi,
I have an iPod Touch 32GB 4th generation, I have never had any problems with it until now.
Today I tried to connect it to my iTunes (on my MacBook Pro - late 2011 model) in order to sync it so that I could transfer some of my new music and iTunes would freeze. The mouse would pinwheel and I would have to force quit (it would not respond for over 30mins if left unattended). I created a new admin user and the itunes on the other user recognised the iPod just fine. I used the other user to restore my iPod in the hopes that when connected to my library again, it would be a 'new' ipod and so it would no longer freeze. Unfortunately this was not the case, despite my library recognising an ipod in recovery mode and being able to restore it (so that I can now at least use it in its most basic form). It has subsequently frozen each time I connect my iPod. How can I fix this? Should I just wait for the next iTunes upgrade?
Thank you
Frances

Hi Frances,
Welcome to Apple Support Communities!
The sugestions in the article below should help. They will resolve most issues that cause iTunes to stop responding when an iOS device is connected to the computer.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Symptoms
In rare instances, iTunes may become unresponsive when connecting an iPhone, iPad or iPod touch to your computer. iTunes may become responsive again after you disconnect the device from the computer.
Resolution
Expand All Sections | Collapse All Sections
Follow the steps below to troubleshoot the issue:
Install any available software updates for your computer.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
Update iTunes to the latest version.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
For Windows: Use Apple Software Update, or download iTunes from the Apple website.
Test with automatic syncing disabled.Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
Check your device for podcasts. If there are any podcasts, manually delete all podcast episodes from the device by sliding your finger across the podcast episode's name and tapping Delete. Once all podcasts are removed from your device, reconnect it to the computer, open iTunes, and test.
If possible, test to see if connecting your device to a different computer with the latest version of iTunes installed resolves the issue.
Test with iTunes plug-ins removed.
Quit iTunes.
Navigate to the following folder, based on your operating system:
Windows XP: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iTunes Plug-ins
Windows Vista or Windows 7: C:\Users\[username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins
Mac OS X:
~/Library/iTunes/iTunes Plug-ins (The "~" represents your Home folder)
/Library/iTunes/iTunes Plug-ins
If any files are in this folder, move them to the Desktop temporarily.
Open iTunes and test to see if the issue is resolved. If so, you may leave these iTunes plug-ins removed. If you wish to re-use these iTunes plug-ins, consult the vendor for the iTunes plug-ins to see if any updates are available.
If the issue also occurs on a different computer:
If the issue does not occur on a different computer, or no other computer is available to try:
-Jason

ITunes freezes when connecting ipod

I just recieved my 60GB iPod video and followed all the instructions exactly as supposed to...
Step 1 was loading the software, which I had no problems with
Step 2 was importing music to my computer, which I already had from my previous iPod
Step 3 was connecting the iPod, this is where I ran into problems!
I connected the iPod and the "Do not disconnect" screen was flashing on the iPod as it should, but iTunes did not open. When I tried to open iTunes myself it was frozen. I also tried to see if the iPod was appearing in windows explorer but that was frozen too. When I disconnected the iPod, iTunes and windows explorer began to run perfectly. I've spent 3 hours reseting, reloading and restarting everything but nothing has worked. Also, my laptop is very new so I'm pretty sure that's not the problem. If anyone knows what to do please let me know!

I am having the same problem of my PC freezing when I plug in my 60 Gb iPod. My PC is runnging Windows XP professional. If the iPod is plugged in to the USB port everyting but the mouse freezes. As soon as I unplug the iPod the PC works perfectly. I uninstalled iTunes and the iPod utility and I still have the same freezing problem when the iPod is plugged in. I have a feeling their is a conflict with the iPod and my USB which is USB 1.1. When I plug the iPod into my Sony Vaio laptop everthing works perfectly. I am gooing to get a USB 2.0 and try that next. .
George

Gray-screen freeze when connection Thunderbolt display

When I connect my 27" Thunderbolt Display to my 15" Macbook Pro it freezes up and I get a gray screen.
But when I start-up without met TB Display I starts fine. What could be the problem?

Welcome to AD!
Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them. Disk Utility's Disk Repair is not perfect and may not find or repair all directory issues. A stronger utility may be required to finish the job.
After that Repair Permissions.
No need to report Permissions errors....we all get them.
Also here's a Gray Screen Apple doc.
DALE
p.s. It would help us, so we can advise you correctly, if you would fill in your Mac's specs. in My Settings over on the right, near your name and under the logout choice, please. Over there-->>>>>>>>
If you're unsure about the specific Mac model you have, you can plug in its serial number here and it will give you the model and its specifications.
DALE

Blue screen crash when connecting iPod

Whenever i plug my ipod into my computer, windows goes to a blue screen with the following message...
A problem has been detected and Windows has been shut down to prevent damage to your Computer.
If this is the first time you have seen this stop error screen restart your computer. If this screen appears again follow these steps.
Check to be sure you have adequate Disk space. If the Driver is identified in the stop message disable the driver or check with the manufacturer of the driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates.
Disable BIOS memory options such as Caching or Shadowing. If you need to use Safe Mode to remove or disable components Press F8 to select advanced start up options then select safe Mode.
Technical Information
*stop:0X0000007E (0XC0000005,0X00000000,0XF7A9B7C8,0XF7A9B4C4)
Beginning dump physical Memory
Physical Memory Dump Complete
Contact your system administrator or technical support Group "
This all started happening when i was away in America and my dad plugged his iphone into my pc to try and get some of my music, which caused the same crash. My ipod plugs in fine to his computer though. Any advice much appreciated

Apple Genius, behave yourself.
Here's the article how to fix this problem: http://support.apple.com/kb/TS1502

Mac freezes when connecting ipod for sync.

Hi
Can someone please help me, I am so frustrated with my ipod and mac its not funny no more!!!! whenever I try synching my ipod with updated songs I have put onto itunes, my mac freezes, the ipod comes up with the usual do not disconnect, but then nothing it all just stops, the ipod too sometimes..
Please please help!!
Cheers
Swordie.

Hi Mate,
dont know if you have got your ipod working yet, but I have just managed to get mine back up and running at last!! I reinstalled my old ipod installer disc, erased the memory, and connected to my mac, it would get up to about 78 tracks then freeze again, really ****** me off, but then I charged my ipod fully and tried again, straight away all my tracks were loaded, I am so bloody pleased, took a gamble wiping memory though but had to try something!!
Hope this helps you,
cheers
Swordie.

ITunes freezing when connecting iPod Touch to it, switching library soon

Hello,
Soon I will be getting a new computer, and I have recently been starting the process (http://support.apple.com/kb/HT1329?viewlocale=en_US) in which I can move my current iTunes library off my old computer onto my new computer using my iPod. I was down to the "Copy iTunes folder to iPod" step (I did not do the step), when I had to leave, so I saved all my new settings on my iPod Touch and iTunes and disconnected my iPod. When I came back later that day to finnish the process, I plugged my iPod into my computer, and it froze iTunes, but not other windows open on my computer at the time. When I unplugged my iPod, iTunes went back to working like normal. It has been doing this for a few days now, and I have tried many things, which have been proven unsucessful. I really need to start using my new computer, but I don't want to do it without my iTunes library, since after I begin using my new computer, I will no longer have my old one. I need help very fast, and I will appreciate anyone who is willing to give me advise.
Thank You.

I also have an older version of iTunes. I think it was the last version of 7.

Computer freezes when connecting ipod

I have an ipod classic. I wanted to updated it with music and tried to sync it but it wouldn't sync. After several attempts I decided to Restore it. It deleted all the files on my ipod.
Now it's not letting me sync it and everytime I plug the ipod into my laptop it freezes.
I tried rebooting the ipod and it doesn't make any difference.
I also updated my preferences with manual syncing and that didn't help.
I also opened my computer folder and tried to right click the ipod under devices and it just stays there thinking, nothing happens. Its frozen.

Need more info to help
How big is your iTunes library?
Which version of iTunes are you using?
What is the iPod software as shown in the iTunes summary page?
Can you do the iPod Disk Diagnostic as posted earlier by tt2, it wont fix your problem, but help in troubleshooting.

LED-LCD 46" 6900 - Screen Freezes when connected to HD Channel

T.V. works great on regular channells. However, when I change to an HD channel it plays then freezes for approx 40 secounds every 5 minutes on the button.

Artthekid wrote:
T.V. works great on regular channells. However, when I change to an HD channel it plays then freezes for approx 40 secounds every 5 minutes on the button.
Um, what brand? You didn't say.
And is it just one HD channel or all HD channels? Over the air broadcast or Clear QAM (cable)?
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Grrrrrr.... ipod Mini freezes when connecting to mac

when i connect to synch with itunes -
itunes does not recognize ipod
ipod freezes with regular screen (not the "do not disconnect" screen)
itunes recognizes my 40GB ipod and synchs fine; just not the mini
i have done the following with no success -
reset the mini (over and over)
put it in disk mode
reinstalled latest updater (ipod still freezes when connecting)
what could be the matter? please help ...
iBookG4 Mac OS X (10.3.9)

See these.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.

IPod Classic 80 GB Freezes when connecting to Computer

Hi.
My iPod Classic 80 GB Freezes when connecting to my computer (Vista... yes... I know). I've got my iPod for over a year now and I've never had real trouble with it.
When I plug it in (iTunes already running) my computer gives me the 'thumbthumb' noise because an USB thingamajib is connected to the computer. At this moment my iPod freezes and stays on. iTunes doesn't seem to find my pod. When I disconnect my iPod, it'll stay on (doesn't go energy safe mode) and stays frozen until the battery is empty. But by then, I've already lost my playing info (Which I really value).
Pllllllease help me out her.

Someone has finally found a solution to this problem and i decided that i would spread the word around ... so here are the steps:
1) Quit iTunes.
2) Delete iTunes from your Applications folder.
3) Go to your ~/Music/iTunes folder. Delete or rename the "iTunes Library" file.
4) Open the "Previous iTunes Libraries" folder and look for the backup of your old pre-9 library; it should be dated at about the time you first ran iTunes 9. Copy it back out to the ~/Music/iTunes folder, and rename it to "iTunes Library".
6) Go to <http://support.apple.com/downloads/iTunes8_21> and download iTunes 8.2.1. The page says it's for G3, but the Read Me file says it'll run on G4, G5, and Intel too. Open the diskimage and run the installer.
You should now be able to run iTunes 8.2.1 again.
And your iTunes will restore to before you upgraded and you won't lose anything.
*If you download the iTunes file from the "support.apple" link, and you can't open it, go to http://www.mydigitallife.info/2009/06/28/apple-itunes-8-2-and-quicktime-7-6-2-di rect-download-links/ and download "iTunes 8.2 for Windows: iTunesSetup.exe
WhittWhitt

Computer is crashing (freeze) when connecting my iPod Nano

Hello,
my computer is crashing (freeze) when connecting my iPod Nano. I have a Pentium IV with windows XP Pro. Can anybody help me please.

This came from another thread, but worked for me. Problem is with newest iTunes 4.62. Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update). Reboot, and reinstall iTunes. It will reinstall all the other ones and you should be able to connect your nano. Good luck.

Windows system crash when connecting iPod Nano

The above is a new development. Have had my 2nd Gen iPod Nano for about 3 months with no hitches. Now, however, my system freezes when connecting my iPod for update. The only new bit of software I have downloaded was virus free (according to Norton) and is now uninstalled, anyhow. Still, my machine does not give me the little "ping" of recognition when I connect my device -- instead, it freezes. Any takers?

Well, I forgot to de-authorize my machine when I was upgrading to Vista, and remembered only after I was done.
Now I have two computers authorized under my account (although they are the same machine).
Speaking of which, any idea how I ought to de-authorize the non-existant computer?
edit: the parent's not trying to reinstall windows, d'oh! but my question still stands.
Message was edited by: alamandrax2

When connect ipod nano 6th gen i get error message "you need to format the disk in drive G: before you can use it Do you want to format it?"

when connect ipod nano 6th gen i get error message "you need to format the disk in drive G: before you can use it Do you want to format it?" Any suggestions please

Hi Michael
These are the answers
to your questions
What is the OS version, Windows Server 2008?
Microsoft Windows [Version 6.0.6001]
SP1
On which disk you choose to install it, the C: drive?
I have Raid 5
What
is the output of the Checkdsk?   It find Nothing
Could
you please upload us a screen shot? I have no
Screen shot
Is
the C: drive is a external drive? NO
Besides,
have you manually assigned the drive letter?
NO
Thanks

ITunes stop working when connecting ipod 4th generation on Vista

When connecting ipod 4th generation to a computer running Vista Ultimate, ITunes (version 8) closes. Windows provide the following message - iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Thanks!

i have the same issue... but i found a workaround.. i tried 3 diff OS's . didnt change the problem. To Add apps or music to ur Ipod... simply DISCONNECT the Ipod from the PC then add files/folders to library. Then connect the ipod back to PC and sync. it has no problem adding the files that way (at least in my case) I hope this helps... Good Luck =)

Screen freezes when connecting ipod

Similar Messages

Maybe you are looking for