Screen freezing and going dark blue?
I have had my Macbook since July 2014, I bought it from the Apple shop, and recently the screen has started freezing spontaneously and going dark blue. Nothing I press affects it, and it comes back after about half a minute or longer. Nothing specific seems to trigger it, sometimes it happens when I am not even touching the laptop.
Also, the Caps Lock doesn't always work, even though there doesn't appear to be anything wrong with the button, it only works selectively.
Is this a common problem, what should I do?
When you next have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Similar Messages
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IMAC screen freezes and goes blue....
this just started yesterday - I did not add any programs or update any software recently. I have since added Norton and scanned for viruses.
PROBLEM: my system freezes and the screen goes blue. It does not "wake" back up right away and after it goes blue a few times, it stays blue and I have to hard boot. If I leave the system off for about an hour, I'll get a few hours out of it before this happens.
DIAG: As stated above, I checked for viruses. I also ran all available diagnostics, and am fresh out of new ideas. Since I can't open my iMac without voiding the warrantee, I can't check for any possible burst or bulging capacitors. I disconnected all perperials and still have the same issue.
HYPOTHESIS: I am heavily leaning toward a hardware problem, but before I take the trip to the Apple store, I wanted to reach out to the forum to see if anyone else has had this problem?
This is an early 2006 Intel based 20" iMac that I have been running (24x7) since late August 2006. I never had an issue with my first iMac (pre-Intel).
HELP!!!
intel IMAC 20" Mac OS X (10.4.8)silentpartner,
Unless your issues match a known problem, (wouldn't appear too likely if no result from the Apple Hardware Test) before Apple will accept your iMac for hardware repairs, you'll have to prove it's not a software issue by reinstalling the OS. FWIW, if it's a hardware issue and in particular if the hard drive needs replacing, you'll want to back up your important data anyway, prior to turning it in for any repair. -
Screen freezes and goes white and whiter but works when moved?
okay so my macbook had this issue with the screen where it will freeze and slowly turn brighter with horizontal distortion. when i tilt the screen back or forward it will flick for a few seconds then work normally.
it started about a month ago and it's gradually getting worse and worse. now i actually have to 'stretch' the screen far back to see whats going on.
i believe that it could be a connection issue between the monitor and the logic board but wont take it to a macstore just yet because i still want to find a way to fix it myself.
another thing is- i've been reading some posts and im not the only user with this problem! i've found a good dozen of people with this same problem(occured between 12~18 months after the purchase) and it seems most of them, including myself, was too cheap to get apple care and has expired warranty.
so please! if you know a way to fix this problem at home please please let me know!
if you have this problem and your warranty expired and live in melbourne, we should visit a macstore and convince(or force) them to fix our macbooks free of chargeHey Friends,
I have the same problem, it's not as bad as yours seems but its very annoying. It only happens when i use my skype and for a short while after, it doesn't seem like it really effects my computer other wise but it just worries me because I can't afford to pay for software problems and this is the second time my macbook has had a problem. >:( If you find a solution let me know please. -
Problems with screen freezing and going blank...
Yesterday I was looking through photos that I had loaded on to my mac book (which I have looked through before and not had any probems) when all of a sudden everything froze and a spinning colour wheel appeared on the screen. I couldn't click on anything at all, I treid to quit the programmes that were not responding but this made no difference and I ended up having to hold down power button and restart. Everything was fine when I switched it back on until today, I was using safari, I didnt touch the screen for a few minutes so the screen went black, which it usually does but normally when I click it goes to the log in screen but this time it was just a black screen nothing happened when I clicked there was just a cursor on the screen?? after about 30 seconds it went back to the usual screen! Obviously this isn't normal but I just wondered if its serious or maybe just something silly that happens sometimes???
You got it in July? Then you should still be able to get a new/replacement iPod if you have to. You wouldn't return it to the store, you would send it to Apple itself. You should try resetting it and then try recharging again. And you should install the CD that came with the iPod. If you already did, you should update it (the iPod software).
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Screen flickering then goes dark.. :(
When I open my laptop, the screen flickers for less than a second and then goes dark. If I open and close it quite a few times, occasionally the screen will work, for hours at a time. If you shine a flashlight on it, you can see the dim desktop, so I know the computer is running. It is a mid 2010 macbook pro.
I have tried rebooting and resetting the laptop.., but the problem is persistent and its been weeks since i am facing it..
Have already had my logicboard replaced few months back... and now this....
Please help me.... as it is no longer under APP , i am worried how much its gonna be charged..
For a fault that i have read is very common with many people who bought their laptop during this year....
Any suggestion or ay kind of help will be great..See suggestions on this discussion: Screen flickers and goes dark when opening macbook
Make a Genius appointment. Troubleshooting and analysis are a free service at the Genius Bar. If don't have Apple Care and you need repair, then you would have to pay.
http://www.apple.com/retail/geniusbar/
Before you do costly repairs on an old Mac compare it to the cost of a new MacBook Air. Apple recently dropped the prices on the MacBook Airs by $100. Best Buy has been offering additional discounts on the Air. Prices start around $850.
http://store.apple.com/us/buy-mac/macbook-air
If you do purchase a new computer, get 8GB RAM. RAM is soldered in and you can't upgrade later.
Check out Apple's Special Financing link.
http://store.apple.com/us/browse/finance/instant_credit -
i have a windows 7 hp elite and am having problems with it freezing and going black, was doing it on the zynga games, not it is with everything. i have cleaned, defraged, and shredded files, etc and have all the updates and even had it restored, but nothing is working. any ideas?
remove power cord, take battery out, hold the start button for 4 min, put battery back and press start lightly and hit f8 immediately severals times. it may start up right away or take several times.
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I have only had my mac one month and it seems while I use Skype the screen freezes and I cant click on anything and everything on the right hand side of the screen shifts to the left and the left to the right with a back block down the centre and sometimes lines running down the screen over all. As it is almost brand new should I be going back to store to get this problem fixed??
Yes. You are still under warranty. Why waste it?
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Gateway DX4840 is Experiencing Screen Freezing and Crashing
I am running Windows 7. This problem started about three weeks ago. Occasionally the screen freezes and nothing will unfreeze it except a cold boot. Control-Alt-Delete does nothing. Sometimes the screen goes black. At other times the screen shows
an odd multicolour pattern. Occasionally the computer crashes altogether.
I can not seem to find any hardware problem. Sometimes the computer will run for several days with no difficulty. There is no sign of a virus. I have checked my C drive for problems and found nothing.
I normally run Chrome and sometimes Chrome and Explorer at the same time. Has anybody experienced this problem.
Thanks very much.Hi,
Firstly, please check the issue with the method below:
Windows hangs or freezes
http://support.microsoft.com/kb/2681286
Meanwhile, I think you need also to check the hardware side; please ensure all the drivers are up-to-date and you can also contact Gateway support for help.
Thanks.
Nicholas Li
TechNet Community Support -
My iPad screen freezes and will not switch off for at least 5 mins?
my ipad screen freezes and will not turn off or function for at lease 5 mins then just closes down
Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank then power ON again in the normal way.] It is 'appsolutely' safe!
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My iMac screen freezes and a grey colour slowly creeps down my screen
Hi, my iMac screen freezes and a grey colour slowly creeps down the screen and has a large black square in the centre saying "You must restart your computer by pressing the power button and then pressing it again to restart" or words to that effect in English and about 4 or 5 other languages. I find this happens more frequently when I try to stream movies or tv shows. It also happened when I was trying to download a couple of tv shows from iTunes.
It also sometimes makes a wierd sound a kind of loud noise like a record stuck in a groove. This has happend many times since upgrading to Lion. I hear a lot of people on here talking about their screens going completely black and not responding. I believe that mine has only gone black a couple of times and I couldn't wake it up from "sleep mode" with the mouse or keyboard. I don't know if this is also happening to other people, but my bluetooth keyboard keeps disconnecting all the time since the upgrade as well, it's driving me nuts!! Plus my wifi will show that it is fully operational, however, I can't use the internet when I wake my computer from sleep mode. I have to click on wifi and turn wifi off then on again before i can use it.
Is Apple going to come out with a fix or are we going to eternally suffer indefinitley.Hi Eric,
I don't know why it didn't work before, but here is the most recent errol log. It crashed again about an hour later. If there is a solution, i would greatly appreciate knowing what it is because I can't enjoy using my computer anymore because of these constant crasahes.
Thanks for your time.
Interval Since Last Panic Report: 1060363 sec
Panics Since Last Report: 12
Anonymous UUID: 065BD067-AFE6-4AB4-AEF2-30EF089ECE4C
Mon Oct 3 16:08:51 2011
panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f80eb7282, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000001006de5dc, CR3: 0x0000000035e9a003, CR4: 0x00000000000206e0
RAX: 0x00000000fffd1485, RBX: 0x0ae8df8948ee7500, RCX: 0xffffff800c5d1d74, RDX: 0xffffff807fbf3584
RSP: 0xffffff807fbf3310, RBP: 0xffffff807fbf3370, RSI: 0xffffff807b04a000, RDI: 0xffffff8000289003
R8: 0xffffff806af44e34, R9: 0xffffff807b04a078, R10: 0xfffffffffffffffe, R11: 0xffffff80002d8240
R12: 0xffffff807b04a000, R13: 0xffffff800c5d1d6c, R14: 0xffffff8000289003, R15: 0x00000005b80002a8
RFL: 0x0000000000010282, RIP: 0xffffff7f80eb7282, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000001006de5dc, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807fbf2fd0 : 0xffffff8000220702
0xffffff807fbf3050 : 0xffffff80002c268d
0xffffff807fbf31f0 : 0xffffff80002d7a3d
0xffffff807fbf3210 : 0xffffff7f80eb7282
0xffffff807fbf3370 : 0xffffff7f80e9dfe5
0xffffff807fbf3510 : 0xffffff7f80ef8726
0xffffff807fbf3570 : 0xffffff7f80ef8985
0xffffff807fbf35b0 : 0xffffff7f80e869ee
0xffffff807fbf35c0 : 0xffffff7f80eb7bb5
0xffffff807fbf3630 : 0xffffff7f80e83879
0xffffff807fbf3670 : 0xffffff7f8091d255
0xffffff807fbf36b0 : 0xffffff8000639d0e
0xffffff807fbf3700 : 0xffffff7f8091d1d6
0xffffff807fbf3720 : 0xffffff7f8091d793
0xffffff807fbf3760 : 0xffffff7f8091cd81
0xffffff807fbf3790 : 0xffffff7f80e429e9
0xffffff807fbf37e0 : 0xffffff8000344b0b
0xffffff807fbf38f0 : 0xffffff80003c333d
0xffffff807fbf3b60 : 0xffffff80003caee9
0xffffff807fbf3c00 : 0xffffff80003cb3de
0xffffff807fbf3df0 : 0xffffff80003d2a6b
0xffffff807fbf3e10 : 0xffffff8000580f25
0xffffff807fbf3e60 : 0xffffff8000581185
0xffffff807fbf3e80 : 0xffffff8000532ec4
0xffffff807fbf3ee0 : 0xffffff8000533dd3
0xffffff807fbf3f20 : 0xffffff8000533ea7
0xffffff807fbf3f50 : 0xffffff80005ca88b
0xffffff807fbf3fb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000->0xffffff7f80936fff
com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e2c000->0xffffff7f80e63fff
dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000
com.apple.driver.AirPort.Atheros40(500.55.5)[01000ACB-C064-3F42-820F-BDE2008267 25]@0xffffff7f80e64000->0xffffff7f80fa3fff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f80821000
dependency: com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e2c000
dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000
BSD process name corresponding to current thread: MailTab for Gmai
Mac OS version:
11B26
Kernel version:
Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64
Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 2869233943350
last loaded kext at 367480732136: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
last unloaded kext at 437236879883: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleBluetoothMultitouch 66.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.driver.AppleHDA 2.1.1f12
com.apple.driver.AGPM 100.12.40
com.apple.driver.AppleMikeyDriver 2.1.1f12
com.apple.kext.ATIFramebuffer 7.0.4
com.apple.ATIRadeonX2000 7.0.4
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.AirPort.Atheros40 500.55.5
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AppleUSBCardReader 3.0.0
com.apple.driver.AppleIRController 309
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 32
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.iokit.AppleBCM5701Ethernet 3.0.6b9
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.nke.applicationfirewall 3.0.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.AppleMultitouchDriver 220.62
com.apple.driver.IOBluetoothHIDDriver 2.5f17
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.1.1f12
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.ATI4600Controller 7.0.4
com.apple.kext.ATISupport 7.0.4
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.1.1f12
com.apple.iokit.IOHDAFamily 2.1.1f12
com.apple.iokit.IO80211Family 400.40
com.apple.driver.AppleSMC 3.1.1d2
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.55.4-P2P
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5 -
I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it
If you just got it back and it isn't fixed or something else is wrong with it take it back and have them do the repair correctly.
-
I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.
Read here.
http://support.apple.com/kb/TS1591 -
When playing music on my ipad the screen freezes and i am not able to view album covers or make any changes i am only able to hear what i selected.
This is the third time it has happened since i updated to the new IOS 5.1. It never happened before.
If i go to Summary and restore the ipad to the factory settings then i'm able to run it as normal.
Is this a glitch in the new software,or a problem with my ipad?
Thanks for any helpThanks Russ H and Ross H!
I'm finding Multicam, combined with Compound Clips to be extrememly efficient.
I started with 2 different video clips, along with 2 different audio clips.
Layed out both clips side by side (visually, they are on top of each other on the timeline),and made that a single compound clip.
Then I laid out both audio clips on top of each other on the timeline and made those a compound clip.
So now I have
2 original individual Video shots
1 compound video shot of the 2 above side by side.
2 original audio tracks
1 compound audio track
Next I made a multicam track, and added to it all 3 video shots (2 original + 1 compound) And I added the compound audio track. I set that audio track to be "the" track.
It's just a little bit of setup, but really not that bad, and the ability to use the multicam feature to switch between shots, while keeping everything in sync is fantastic!
- Jack -
In Firefox 4, how do I change the order of plugins on the Add-ons Plugins manager page? I turn Shockwave Flash on only when I want to watch a video and then turn it off to prevent screen freezing, and so I want it to PUT it and KEEP it at the top of the list.
Hit Ctrl+0 (That's a zero, by the way). I'm not sure if it will work, but hey, that's the first thing I would try.
-
My screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.
Bad or incompatible RAM is, more often then not, the cause of most Kernel Panics. It could also just need to be reset.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
Here is a great MacFixIt article.
Good Luck!
DALE
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