Screen frozen on "installing items"

i tried to do 5 updates (including firmware updates) on my mbp, the screen locks on the "installing items" screen; i let it run overnight then finally turned it off. when i checked for updates there were 4 (inc the firmware). clicked update and now it's again frozen on the installing items screen. help!!

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Similar Messages

Frozen during installing updates unresponsive to any commands any ideas?

Screen frozen whilst installing updates unresponsive to any commands any ideas how to come out?

Turn the machine off by holding down the power key for 7-10 seconds. If the machine doesn't boot normally after that, call back.
Just curious - which updates were you installing? I've been having trouble with the Apple software update server for about 17 hours now.
Clinton

The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

Really?
Is there no other option? No magic key combo that brings up a secret menu?
My imac just froze during a software update install and I too do not know what to do.

My Yosemite startup screen (grey mac logo and bar) has frozen after installing. The progress bar is stuck at halfway.

My Yosemite startup screen (grey mac logo and bar) has frozen after installing. The progress bar is stuck at halfway.
H

I've had the same issue and despite clearing the PRAM and powering on and off repeatedly this is what has (at least temporarily) resolved my issue:
I've done this 3 times and sometimes it works right off the jump other times I've had to wait a bit and try again or power off and try again, once the start up screen is frozen hit Command : Option : Shift : Esc and a window should pop up "You restarted because of a problem..." from there you can go to your desktop. I haven't found an actual resolution to fix the problem but this does get you into your computer.
Hope this helps!

Cannot Install Item / Please restart the app and download your purchase again

I haven’t had this error message myself but one of my colleagues has, any ideas?
Cannot Install Item
Please restart the app and download your purchase again
Three of our team (including me) have now been able to download the entire app after first archiving and starting afresh but the forth guy (the Editor in Chief) is still struggling with only half available. He has deleted the Content Viewer app and downloaded it again without being able to download more than half the app (560 MB total).We are 10 days away from our deadline so at a critical stage.

We just had a customer complain that they couldn't sign-in or upate. We tried it on our devices and were able to sign-in successfully. Then we tried archiving and re-downloading the folio they were trying to download. It did the start-stop thing with the download numbers but eventually finished without me doing anything. Then when it got to the install part of the process it only progressed to a tiny sliver and then didn't progress any further for at least 15 minutes. I then canceled, re-downloaded again and the install process got to about 40% before hanging indefinitely. I quit the Adobe Content Viewer app, restarted it and tapped on "resume". It took a couple of minutes but it did finish the install. When viewing the folio, about 40% of the way into the articles one of them was completely gray. Essentially it wasn't downloaded/installed correctly. I'm wondering if this might have something to do with the screen going to sleep so I changed the timeout from 10 minutes to 30 minutes. The download and installation were successful, so I have archived and am re-downloading again just to hopefully repeat the success. The folio is 306MB, so it's not huge but not small either. Lots of videos and multi-state objects are in this folio but it has been downloaded and viewed successfully many times before. No changes have been made to this folio for at least a couple of weeks.
I'm very disappointed that we aren't past the point of these things still happening. It makes it very difficult for us to pitch tablet apps to new customers when simple things like delivery to the end user is so unpredictable and frustrating for both our customers and us. I hope Adobe realizes that lack of reliability is going to stop many users like our company from being able to recommend their system to potential digital publishing customers. There are lots of companies/potential customers that want tablet apps, however why should we try to court their business if the platform isn't reliable? We end up looking like incompetent fools because the system we told them to invest in isn't able to perform basic functions reliably. If Adobe wants to make money from us and our customers we need the standard/basic features of Adobe's digital publishing system to work every hour of every day. Rare exceptions and problems will always happen with any technology (even utilities like electricity and city water aren't bulletproof), however the problems users are experiencing haven't been rare. We were an early adopter starting with the pre-release program in the hopes that we could offer customers a great solution and be part of the beginning of another great Adobe solution. Up to this point we've tried to be very understanding of early growing pains with the technology and have apologized to our customers for the lack of a fully functional system many times and so far they have been patient and understanding. The patience and understanding from both us and our customers is beginning to wear very thin.
Andrew

Screen frozen, I have this screen frozen twice on my screen.

I have a screen frozen on my computer screen twice. It says"All your music in one place" I was trying to download i tunes again and this came up as part of the process. It isn't progressing. I cannot cancel, it close it or even copy it to show you what it looks like. What is it, or how can I get rid of it.

I don't know why your iGoogle page that worked with 3.6 would not work with 4.0. I assume iGoogle is important, but to get you some use of the browser, you might want to switch to a blank (or some other) home page.
Try starting up from a link (e.g., in a document, PDF, or email message) or a shortcut (e.g., something you have saved on your desktop or something in your IE Favorites folder. Once you hit that page, go to
Tools > Options > General
and change your home page.
Hopefully you can solve the iGoogle problem. If not and you want to roll back to Fx 3.6:
First, make a backup of your computer for safekeeping. To back up Firefox, see [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information].
Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older
Close Firefox 4, and uninstall it. Do not remove your personal data and settings, just the program.
Then finally you can reinstall Firefox 3.6. Unless you have installed an incompatible add-on, it should pick up where you left off. If there are serious issues, please post back with details.
Note: I haven't actually tried this myself!

Screen Frozen out during installation of Linux redhat in Hyper-V vm

Am new to hyper-v. I was trying to installing linux redhat but the screen frozen out. I didnt reach the options to select language. The was creen become frozen as if its painted with colors.
please help

Hello
wich version redhat and hyper-v?
https://hardware.redhat.com/&quicksearch=Microsoft
sorry my english

Hong Kong vs Canadian hard drive + Rescue and Recovery FROZEN at Installing Language Pack

Hello everyone,
I have a Lenovo T61 Widescreen (Type: 7658CTO) that I bought in Canada in May 2008. Unfortunately my warranty has expired.
I had some problems with my 1st hard drive (which came shipped with my Canadian machine) and so had it swapped with a new one using Lenovo's Hong Kong On-Site service in January of this year (I now live in Hong Kong).
I am trying to do a Rescue and Recovery (full system restore to factory settings) using the Hong Kong drive, but it is frozen at "Please Wait, Preload Customization in Progress...." There is an accompanying command line screen that says "Installing Chinese Hong Kong language pack". At the top of this command line screen it says "Select X:\Windows\system32\cmd.exe - call c:\swwork\autoex.cmd"
It has been frozen for over an hour. I have tried rebooting but it freezes again at "Please Wait, Preload Customization in Progress..."
I do not have Rescue and Recover CDs as they were not an option at the time I purchased my machine. In the past, I have several times successfully recovered and reinstalled from my hard drive partition on my Canadian hard drive.
Both Canadian and Hong Kong hard drives were running English Windows Vista Home Premium Edition.
Unfortunately, I do not have my Canadian hard drive anymore because I had to hand it over to the Hong Kong technician in order to recieve a new hard drive.
Could it be that the Hong Kong On-Site Warranty service merely made a Ghost Image of a English Vista config without copying the necessary back-up partition to the hard drive?
Any other ideas for why my Rescue and Recovery is frozen???
Thanks!
Richmond

Hi,
Your question is confusing.
"Factory recovery" option creates self-contained media with the full image of the OS + needed drivers and is bootable, so you can boot from it and install OS+drivers to the original state. When you bought your machine, it should have a "Q" partition (possibly hidden) that holds this image, and that is what is copied to the media plus the boot environment.
"Create rescue media" from the advanced menu in Rescue and Recovery makes a bootable disk that you can use to boot the computer from, and on it will be a separate little version of R&R that lets you choose to restore from a backup or from factory disks/images. It does not (if I am right) have an image of the OS or drivers. However, it does (if I am right again) search your connected drives for such images and will offer you to restore from one if it finds one.
It seems to me that when you used rescue media, you probably booted into the rescue media but then might have restored from a non-Lenovo windows image? Did you by any chance have a drive with a non-Lenovo Windows installation disk connected?
Also, the fact that R&R is a 32-bit program should not affect what OS is restores; it restores whatever is in the image.

Blue screen after fresh install 8.1

I keep getting errors, of blue screen right after install...And after all that typing i get this message... that I can't post links/images... so Here I post a log.Log Name: SystemSource: Microsoft-Windows-Kernel-PowerDate: 20-2-2014 21:34:14Event ID: 41Task Category: (63)Level: CriticalKeywords: (2)User: SYSTEMComputer: AWMDescription:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Event Xml:<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>3</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2014-02-20T20:34:14.758130700Z" /> <EventRecordID>347</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>AWM</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">239</Data> <Data Name="BugcheckParameter1">0xffffe001fe921580</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> </EventData></Event>
Above you can see the log name, not sure if you can read it, I've put it in a code block.
I thought it was my RAM that was default/bad /corrupt. So I bought new ones, but the problem keeps ocuring. I re-installed my windows 8.1 using new RAM, but it keeps giving me "windows/freeze lag" and then blue screen.
See logs.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 21:24:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T20:24:04.336182100Z" />
<EventRecordID>253</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">239</Data>
<Data Name="BugcheckParameter1">0xffffe0007c3e1080</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 19:45:24
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T18:45:24.960461300Z" />
<EventRecordID>218</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
My set up:
Processors AMD FX-6300 Black Edition
motherboard/Moederborden ASRock 970 Extreme3 R2.0
Memory intenral/ Geheugen intern Crucial Ballistix Tactical BLT2C4G3D1608ET3LX0CEU
GPU/ Videokaarten MSI R9 270X GAMING 2G
Internal Driive/ Interne harde schijven Seagate ST1000DX001, 1TB
PC case/ Behuizingen Corsair Carbide 200R Closed
PSU / Voedingen Seasonic S12II-Bronze 430W

I keep getting errors, of blue screen right after install...And after all that typing i get this message... that I can't post links/images... so Here I post a log.Log Name: SystemSource: Microsoft-Windows-Kernel-PowerDate: 20-2-2014 21:34:14Event ID: 41Task Category: (63)Level: CriticalKeywords: (2)User: SYSTEMComputer: AWMDescription:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Event Xml:<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>3</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2014-02-20T20:34:14.758130700Z" /> <EventRecordID>347</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>AWM</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">239</Data> <Data Name="BugcheckParameter1">0xffffe001fe921580</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> </EventData></Event>
Above you can see the log name, not sure if you can read it, I've put it in a code block.
I thought it was my RAM that was default/bad /corrupt. So I bought new ones, but the problem keeps ocuring. I re-installed my windows 8.1 using new RAM, but it keeps giving me "windows/freeze lag" and then blue screen.
See logs.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 21:24:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T20:24:04.336182100Z" />
<EventRecordID>253</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">239</Data>
<Data Name="BugcheckParameter1">0xffffe0007c3e1080</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 19:45:24
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T18:45:24.960461300Z" />
<EventRecordID>218</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
My set up:
Processors AMD FX-6300 Black Edition
motherboard/Moederborden ASRock 970 Extreme3 R2.0
Memory intenral/ Geheugen intern Crucial Ballistix Tactical BLT2C4G3D1608ET3LX0CEU
GPU/ Videokaarten MSI R9 270X GAMING 2G
Internal Driive/ Interne harde schijven Seagate ST1000DX001, 1TB
PC case/ Behuizingen Corsair Carbide 200R Closed
PSU / Voedingen Seasonic S12II-Bronze 430W
Please update your powersupply to a 1000 watt and you good to go, don't be so cheap, a 400wtt for a monster like that. jeez man are you on something.
Good psu is the most important part of a computer
You do not need to buy a 1000 watt power supply. Best way to determine how much PSU power you need can be calculated here:
http://www.thermaltake.outervision.com/
My guess would be to get one around 650-750 watts. Having more is always nice because it leaves you room for growth but also remember that technology is improving everyday and hardware is utilizing less power than previous editions and it keeps getting better.
I personally would only recommend getting a 1000 watt PSU if you are doing serious overclocking, and/or running more than one high end gpu such as SLI or CrossFire.
I have a system right now that I'm using which is i7 4770k, 16gb ram, 560Ti, SSD, and one mechanical HD, and I'm using a 600 watt PSU on Windows 8.1. The system is stable and never has problems with power.
gluck
BS, a gamer needs all the power we need more so when I over clock.
Edit: I had a high Q PSU 750watt lasted 5 months playing bf3. I had 100 thousand minutes playing in 5 months. The psu over heated. When I took it apart to lookscey, the transformers were finished. If you plan on overclocking like I did you will need the
higher watt psu. Don't fall into I told ya so.
I was then running subzero temps so my overclocking was extreme. 3.5 Ghz running 5GHZ, Memory to voltages all over clocked. Video OC to its max, hard ware flashed OC'ed.
If your going to be a pencil pusher with your computer then do whatever but he said a gaming computer
The COUGAR GX V3 High-End PSU

IPad started acting up, so I reset and now all I get is the apple icon and I can't even turn it off screen frozen and has been for about 18 hours

iPad started acting up, would not open books, screens come up that I never touched etc. so I did a reset, the apple icon showed up and has been on now for about 18 hours I can't even turn it off I plugged in in over night but still screen frozen? Any suggestions?

Hello there, Gina1964.
The following Knowledge Base article offers some great information for troubleshooting the issue you're describing:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IMac 27 screen went blank installing snow leopard

My iMac 24 screen went blank installing snow leopard. Should I wait? I wish this **** machine ha a HDD light like a PC.

You can attempt to reset the PRAM in the machine, but it looks as though there's a hardware problem. It's actually kind of difficult to determine if it's the graphics hardware or the mainboard, but neither are really servicable. You'll want to take it to get serviced.

My Magic Mouse (wireless) paired with my 2010 iMac: Often at startup the cursur just sits in top left corner of screen, frozen. Not a battery problem. New. I take batteries out, reboot (a real pain)... then ok. HELP!

My Magic Mouse (wireless) paired with my 2010 iMac: Often at startup the cursur just sits in top left corner of screen, frozen. Not a battery problem. New. I take batteries out, reboot (a real pain)... then ok. HELP!

Hello:
Try resetting the PRAM and SMC.
Barry

My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?

My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?

- Try placing the iPod in Recovery Mode and restoring via iTunes
- Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Screen field in maintenance item

Hi Expert,
i would like set screen field in maintenance item. i cannot find the configuration path. pls help.
Thanks
Rgds,

Hi
you can add customer-specific fields to the table of maintenance items (table MPOS) & activate user exit IPRM0003 to display these fields in additional tab of maintenance item. You can also transfer these fields to call objects (orders or notifications) using function exits EXIT_SAPLCOIH_030 & EXIT_SAPLIWOL_031
Regards
Shakti

HT201412 My screen has an icloud backup request. It tells me it has not been backed up for 2 weeks. It says backups happen when ipad is plugged in, locked & connected to wi-fi. If I press okay nothing happens. Screen frozen with this action

My screen has an icloud backup request. It tells me it has not been backed up for 2 weeks. It says backups happen when when i pad is plugged in, locked and connected to wi-fi. I have done this but nothing happens. If I press on OK nothing happens. If I use the slider etc nothing happens. Screen frozen. Holding the main button down does nothing even doing reset! Any ideas!!!!??

Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

Screen frozen on "installing items"

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