Screen gets black when engaged in a call

I am having the same problem with blank screen when using the phone. Hasn't always done this, about one week. Would appreciate suggestions.
Moderator's note: The subject was edited as the post was moved to the most appropriate board.

Obviously the screen will go blank when you are on a call but generally its off when there is something at  a distance of 1 cm and turns on again if not.
So if your screen gets switched off and you want to turn it on , check by clicking on the "power" button it should turn on.
Corrective measures:
1. Proximity sensor is not covered.
2. Check without any screen protector.
-Thanks
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

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    Interval Since Last Panic Report:  1949305 sec
    Panics Since Last Report:          1
    Thu Feb  6 15:29:32 2014
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d89ff3, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff7acd4a2a7c, CR3: 0x0000000085d3b000, CR4: 0x0000000000000660
    RAX: 0xffffffff4bffff56, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000
    RSP: 0xffffff807867b7c0, RBP: 0xffffff807867b800, RSI: 0xffffff7acd4a2a7c, RDI: 0xffffff8065292000
    R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0xffffff7f81d44200, R11: 0xffffff800f8b45e8
    R12: 0xffffff8065292000, R13: 0xffffff807867b860, R14: 0x0000000000000001, R15: 0xffffff7acd4a2a7c
    RFL: 0x0000000000010286, RIP: 0xffffff7f81d89ff3, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff7acd4a2a7c, Error code: 0x0000000000000000, Faulting CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff807867b470 : 0xffffff8000220792
    0xffffff807867b4f0 : 0xffffff80002c4794
    0xffffff807867b6a0 : 0xffffff80002da55d
    0xffffff807867b6c0 : 0xffffff7f81d89ff3
    0xffffff807867b800 : 0xffffff7f81d8a694
    0xffffff807867b890 : 0xffffff7f81d8b4ed
    0xffffff807867b8d0 : 0xffffff7f81d472a1
    0xffffff807867ba40 : 0xffffff7f81d8bd6d
    0xffffff807867bb00 : 0xffffff7f81d44346
    0xffffff807867bb60 : 0xffffff8000655f3e
    0xffffff807867bb80 : 0xffffff800065681a
    0xffffff807867bbe0 : 0xffffff8000656fbb
    0xffffff807867bd20 : 0xffffff80002a3f08
    0xffffff807867be20 : 0xffffff8000223096
    0xffffff807867be50 : 0xffffff80002148a9
    0xffffff807867beb0 : 0xffffff800021bbd8
    0xffffff807867bf10 : 0xffffff80002af140
    0xffffff807867bfb0 : 0xffffff80002dab5e
          Kernel Extensions in backtrace:
             com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d390 00->0xffffff7f81dfbfff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 b0000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8089e000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80865000
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    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: iMac10,1 (Mac-F2268CC8)
    System uptime in nanoseconds: 11526391261403
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