Screen Goes Grey and Tells me to Restart
About twice a day for the last 4 or 5 days, in the middle of using my MAC, after it's been on a while, a grey wash comes over the screen and a notice pops up that tells me I have to restart my computer. It's erie and I feel like it's dangerous. It's freaking me out. I don't speak computer. Help(?)
See
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details.
Similar Messages
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Screen goes grey and tells me to restart the computer...
1. Why does this happen?
2. How do I fix it?
3. How can I prevent it from happening on other machines?
any help is greatly appreciated...Welcome to Apple Discussions!
What you've witnessed is a kernel panic. Don't panic! The reasons for them are outlined on my FAQ*:
http://www.macmaps.com/kernelpanic.html
Is your data backed up?
- * Links to my pages may give me compensation. -
I upgraded a week ago and every since it constantly stops in the middle of running and says "Mozilla Firefox not responding" the screen goes grey and the the little blue circle goes around and around its so annoying and does it all the time like while I'm typing this it has happened twice, it didn't do this till I updated.
hummm never had it do that till I upgraded last week PLUS I lost all my Favorites/Bookmarks that really pissed me off my husband and I lost ALL of them I have had them for years and I upgrade and lose them can't even tell you how mad we were 8o/ very frustrating to say the least. Thanks for your help!! CRAP it just did it again I guess it didn't work........GRRRRRR!!!! I'm atta loss 8o(
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I just bought my Macbook Pro, the screen suddenly goes grey and there is a message in the middle in a black box that says "You need to restart your computer. Hold down the power button until it turns off, then press the power button again.".
it happens every now and then! is there something wrong with my laptop?
I did the hardware test and there were no problems detected...can someone help?
Thanks, PriancaDid you really want title like that?
Or realize this isnt' even forum for MacBook Pros?
MacBook Pro -
when i go to a website and try and go to another the screen goes white and nothing ever happens. i have firefox 4 installed
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access. -
Why is my screen going grey and then white and cursor gets stuck
Hi there, why would my screen be going grey with pixels on it and then completely white and the cursor gets stuck and then disappears.
I have to click scroller a number of times for it to start working again. When it does the screen colour change from grey to white the writing on the screen disappears aswell.Could be a graphics chip issue. If the machine is newer than October 2011, boot with the 'D' key on its own. Otherwise find the original installer discs, or use this tip to find the age of the machine to make sure you can get the right hardware test with the 'D' key boot. You can either call AppleCare for the original discs, or see if it is available from this link:
https://github.com/upekkha/AppleHardwareTest -
The screen flickers and in a couple of minutes goes grey. Sometimes I can see the background icons. I had the unit to service and was told nothing was wrong. Once the screen starts to go grey, the unit does not respond. The software is up to date and the unit is charged.
Apparently you DO have a hardware problem, but you'll need to be able to show the repair technician the screen while it is acting up if he is to diagnose and repair it.
Hope this helps -
Screen goes grey and asks for restart
guys i need your help
i have a circa 2008 macbook pro that recetly has been playing up
it doesnt matter what im doing ( NET BROWSING / DOC EDITING ETC ) the screen fades to grey from nowehere and i then get a box appear saying please restart asap
its happening 6/ 7 times a day
im very concenred and dont no what to do - my applecare has run out too
any ideas / help is greatly appreciated !!If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
Screen goes grey and asks to hold down the power button and reboot
I have a
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
2GB Ram
Could this be a hardware or software issue? Didn't hear any noises associated with the hard drive which I first suspected. Happens frequently now.regnoc,
I haven’t used DiskWarrior, so I can’t comment on its trustworthiness. You can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. One of those grey DVDs has your model’s Apple Hardware Test, and the other one has a bootable version of Mac OS X. -
Can anyone help me connect my Macbook Air to a SAMSUNG TV. When I follow the basic instructions (Thunderbolt to HDMI connection) the screen on my computer goes grey and an error message appears inviting me to press any button to restart the Macbook. When I do this nothing happens. Only when I disconnect the computer from the TV does the Macbook allow me to login. The TV does not receive any signal from the Macbook even though I know the HDI port works fine. Any ideas what I'm doing wrong? Do I need to enable something on the Macbook?
An update...
I downloaded Apple's (rather large!) list of software updates today, and I was finally able to recognize my iPod again. I did a restore using the iPod updater from 06-2006, and all seemed to work OK. (I'm afraid to try the new one again!)
Then I tried to re-load my music library from iTunes, and got stuck. It froze up after a while and wouldn't go any further.
When I disconnected my iPod from my computer, I find 2 podcasts and nothing else, though iTunes told me it had transferred 600+ songs. Those 2 podcasts do play fine, and the basic iPod software all seems to be intact.
So -- anyone get through this connection problem and have any ideas to share??
iMac Mac OS X (10.4.7) -
3 years ago I bought an IMac Desktop that I am using for a lot of things but the most important for dvd montage in Imovies and Idvd.
Now today when I opened my computer I get as usual the white screen with the Apple symbol but there were all over the screen vertical lines with green pixels and after a while the screen gets grey and I get message to restart my computer using the power button or the restart button and when I do so each time the same is happening somebody can tell me what is happening and what caused this. This computer is my work and now I have no income anymore.
On the Apple support site they are asking to enter the serial number and when I do so I get message it is wrong but it is the only one I have and I buy this computer in Cairo Egypt. I am living in Hurghada in Egypt for the moment. When I call the technical support of the shop where I buy it they are telling me that it is the hard disk or ram and that I probably lost everything on it and they are asking a big amount to repair.
Can somebody advise me on this matter. Thanks in advanceYou can find the serial number either in About this Mc in the Menu bar under the , or it should be on a sticker under the foot of the machine.
If you have the install discs, try booting from them, holding down the c key and then using Disk Utility to check the drive.
You can also boot into Safe mode
To start up into Safe Mode (to "Safe Boot"), do this:
1. Be sure the computer is shut down.
2. Press the power button.
3. Immediately after you hear the startup tone, press and hold the Shift key.
Tip: The Shift key should be held as soon as possible after the startup tone but not before.
4. Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
Please post back with results,
To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup. -
Trying to play Music Videos and screen goes grey
My music videos worked yesterday and this morning I go and hit play and there is no sound and the screen goes grey.
The DW site should have instructions to create a bootable partition with DW. It sounds like your CD might be bad and if that's the case you won't be able to create a recovery drive.
I suggest you use the Recovery Drive that is installed by Lion. Hold down Command R when restarting your computer. This will boot you into the recovery drive.
Use OS X Recovery Disk Assistant to reset Your files and folder permissions
Apple KB: OS X: About OS X Recovery -
My eMac screen goes grey, with a box appearing instructing me to restart my
My eMac screen goes grey, with a box appearing instructing me to restart my computer. It appears every time we use the machine, sometimes straight after login. Help!
tb8,
Welcome to the Apple Discussions!
Refer to What's a "kernel panic"?. You can examine the /Library/Logs/
panic.log file to get a better idea as to the cause of the kernel panic (if necessary, post the last dozen lines or so for others to offer comments). You may need to do a safe boot (see below) after disconnecting all but the Apple keyboard and mouse to get at the log. If you have access to another Firewire-equipped Mac, you can use FireWire target disk mode to get at the panic log.
A general troubleshooting checklist and references are in Gulliver - kmosx3: MacOS X 10.3: Basic trouble-shooting. As Sherry earlier noted, disconnect all peripherals other than the original Apple keyboard and mouse to isolate the hardware. You can check if third-party add-on software is affecting things by Starting Up in Safe Mode; if that resolves the issue, you'll need to examine what's in /Library/PreferencePanes/ as well as what's listed under Login Items for your account.
If you can't startup in safe mode, you can boot from the OS X Install disk and run Disk Utility> Repair Disk from the Installer menu. If you don't have the Install disk handy, you can start the computer in single-user mode and use the Unix file system check utility fsck. Both procedures are described in Using Disk Utility and fsck.
You can further troubleshoot software issues (once you can get onto the computer) by creating a new troubleshooting administrative account and seeing if the problem disappears, which would indicate a problem with your account preferences. You can use Preferential Treatment to check your account's preferences. If kernel panics recurr when using a particular program, start with the preferences for that program (move the .plist files from /Library/Preferences and/or ~/Users/[username]/Library/Preferences to a holding folder on the desktop and restart or log out/back in, depending on whether the preferences in question are system or user level). Since you're seeing kernel panics shortly after login and not before, a user preference or login item is a likely suspect.
You can use MemTest to check your computer RAM; it's a more exhaustive test than the one built into Apple Hardware Test.
You'll also want to reference the <following User Tips Library links:
F.J. - kmosx: Kernel Panics ? Don't panic too !
<a class="jive-link-external-small" href="http://">http://discussions.apple.com/thread.jspa?threadID=121923
a brody - kmosx2: I restart my computer in 4 languages!
http://discussions.apple.com/message.jspa?messageID=607410#607410 -
When i select the "Full Screen" option in video streams (like youtube, veoh, anything like that) i can do that one(1) time second(2nd) time the screen goes blank and can only exit it with the escape(Esc) button and then i have to restart firefox and again i have my one "Full-screen Ticket"
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
when i click on my external hard drive the screen goes dark and a msg pops up saying i have to shut down my computer by holding the power button and then restart it. when i do that i get the same result every time. it worked perfectly last night..
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Ifou don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
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