Screen has gone blank - someone please help

i have a BB Torch 9810, AT&T carrier. My screen just went blank and nothing seems to help. I rebooted and also took out and re-inderted the battery. The lights on the keypad come on when I re-booted, so i know it's working. Also, I see a backglow when I look at the screen at an angle when the phone is on. Also when the phone is on, it rings and i can accespt calls. I desperately need to access my contacts on my BB. So two questions: 1) Can anything be done to make the screen come back on? 2) Can I upload my contacts from my BB to my laptop? Thanks!

Hi salmith,
Welcome to the BlackBerry Support Community.
Were your contacts setup to wirelessly sync with an email account? For more information, please see the following KB article: "How to enable or disable wireless contact synchronization with BlackBerry Internet Service" http://blackberry.com/btsc/KB22430
If this was previously enabled, these contacts will be accessible from that email account from a computer.
If this was not enabled, you can try the following to backup your contacts: "How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487 or this KB article to synchronize your BlackBerry smartphone contacts with Microsoft Outlook. "How to setup organizer data synchronization using BlackBerry Desktop Software". http://blackberry.com/btsc/KB03315
You can download the BlackBerry Desktop Software here: http://ca.blackberry.com/software/desktop.html?
Once you have your contacts backed up or synchronized, to resolve the issue with the blank screen, please try to perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB article.
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
Let me know if that fixes the issue for you. Thanks.
-FS
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