Screen illuminates but no image/menus; iPod won't power off or restore

iPod hard drive whirrs and screen illuminates, but no image (text or other) appears. iPod won't power off. iPod is recognized by iTunes only when in disk mode. Multiple restores were useless in restoring the screen function. Tools such as Disk Utility and Disk Warrior verified the directories were satisfactory. Can't locate a hardware diagnostic tool that can diagnose an iPod; and because the screen is malfunctioning, I can't run the iPod's built-in diagnostic routines.
Any solutions, or is this iPod destined for the repair shop?

If your iPod will not power off, unplug it from any power supply and wait for it to run the battery down completely. Then it will power off simply because there is not enough power to keep it running. (It may take 24 hours to do this.) Once this has happened, plug the iPod back into your computer. After about 30 minutes, you should see the "Please wait, very low battery" message. After a while longer, the iPod will have enough power and should reset itself. If not, re-post, but see below.
At the bottom of your post you state that you have a 30GB video iPod. In that case, if you need to re-post, it would be better in the 5th generation iPod forum, (either 5th generation or 5th gen late - see http://support.apple.com/kb/HT1353 for more information) as there will be posts from owners of the same model as you have, and with the same problems.

Similar Messages

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    iPod hard drive whirrs and screen illuminates, but no image (text or other) appears. iPod won't power off. iPod is recognized by iTunes only when in disk mode. Multiple restores were useless in restoring the screen function. Tools such as Disk Utility and Disk Warrior verified the directories were satisfactory. Can't locate a hardware diagnostic tool that can diagnose an iPod; and because the screen is malfunctioning, I can't run the iPod's built-in diagnostic routines.
    Any solutions, or is this iPod destined for the repair shop?

    If your iPod will not power off, unplug it from any power supply and wait for it to run the battery down completely. Then it will power off simply because there is not enough power to keep it running. (It may take 24 hours to do this.) Once this has happened, plug the iPod back into your computer. After about 30 minutes, you should see the "Please wait, very low battery" message. After a while longer, the iPod will have enough power and should reset itself. If not, re-post, but see below.
    At the bottom of your post you state that you have a 30GB video iPod. In that case, if you need to re-post, it would be better in the 5th generation iPod forum, (either 5th generation or 5th gen late - see http://support.apple.com/kb/HT1353 for more information) as there will be posts from owners of the same model as you have, and with the same problems.

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  • Changing portal screen works but no image displayed on other applications

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