Screen is black when call received

Hi, Recently my xperia Z1 Compact has just recently started doing this: when I receive a call the screen is blank, so there's nothing I can do to answer the call.  If I press the side button to switch on the screen, it sometimes terminates the call, other times it shows me the screen so I can swipe-answer it.  Maybe this is some setting I have inadvertently touched?  How do I stop it doing this?

1st thing to try is  app preferences reset - Settings then tap the 3 dots then reset app preferences then reboot and test, note this will revert all settings back to factory like ringtone etc
If the above fails then try the below
Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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