Screen is dead on nearly new Zen 8gb but will turn on briefly when doc

Suddenly, the screen on my 3-week-old Zen 8g won't light up when I power on, though the functions seem to be OK. When I dock it to my computer, the screen comes on and shows the connected icon, and briefly stays on - a couple of times it even showed the normal menu. But then it goes dead. I reset it, did the recovery tool, downloaded latest firmware, still no go.
Any ideas out there? should I send it back?

Seems like the Zen it not charging.
Have you tried charging it directly without a USB hub?
If so, try charging it from another computer if possible.
If it still doesn't fully charge with the battery symbol green (not flashing)?AND with a plug symbol in it then just
do what the coach said above.

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