Screen is grey and flashing apple, question mark and warning symbol
I was working on my computer when a message appeared on my screen telling me my hard drive was almost full. I tried to delete some files, specifically Logs files, and then continued working until my screen froze and I had to shut down. When I rebooted the following appeared on my screen.
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Meanwhile see:
Freeing Up Space on The Hard Drive
1. See Lion's Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.
Similar Messages
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I have some old pagemaker files that I need to open so I have bought a G3 on ebay. It turns on OK but all that comes uo on the screen is an envelope with alternating question mark and apple logo. Any ideas?
I suggest you get 9.2. You need to install the same or later version of the OS. One some computer the shipped version has extra drivers. The drivers will not be in the official release in this case 9.1. They would be in 9.2.
Mac OS 9.1 (Mac OS ROM 7.5.1) and Mac OS X 10.0.4 (4P13)
*blinking question mark*
The blinking question mark means that your mac firmware could not find a valid operating system
on one of your disk volumes.
Somethings to do to resolve the blinking question mark.
http://docs.info.apple.com/article.html?artnum=58042
Try holding down the option key then power on. This brings up the startup manager. Click on your hd. Click on right arrow key.
You need to figure out the level of your firmware before installing 10.2 or greater. ( The PC name for firmware is BIOS. ) Installing 10.2 with a down level firmware will most likely make your iMac unusable and difficult to fix.
What is firmware?
The firmware software receives control when you poweron your machine. It does some hardware testing and some hardware configuration then passes control to your version of Mac OS. It reside on a PROM ( program read only memory ) chip on the logic board.
Figuring out what level of firmware you have?
Open Firmware, boot into Open Firmware.
Power on your iMac while holding down command+option+o+f
The first output line contains the firmware level. Mine reads:
Apple PowerMac4,1 4.1.9f1 BootRom built on 09/14/01 at 13.18.04
Copyright 1994-2001 Apple Computer Inc.
On my machine, I have 4.1.9f1.
What firmware do you need?
http://docs.info.apple.com/article.html?artnum=86117
For a slot loading iMac, this article indicates that you need to be running 9.1 or later version of Mac OS Classic.
http://docs.info.apple.com/article.html?artnum=75130
"The iMac Firmware Update 4.1.9 will only run on iMac computers with lot-loading CD or DVD drives running Mac OS 9.1 or later from a local drive. If you are using Mac OS X you must boot from a local Mac OS 9.1 or later writeable partition (not a CD, or network disk) prior to following the update instructions."
You can download the Mac OS 9 updates from the Apple site.
http://support.apple.com/kb/HT1387?viewlocale=en_US -
at first, I was using my laptop and it started freezing and not responding. So I shut it down and then the described situation started happening as oppose to the apple symbol and starting if the laptop. After five to ten minutes, it turns off automatically. I've repeatedly tried restarting.
how can I fix it? Or should I go to a computer repair company?The computer can't find a startup drive:
A flashing question mark or globe appears when you start your Mac - Apple Support -
My Mac Pro flashes the question mark and wont boot from hard drive, flash, or Cd... Please help!
My Computer froze so I shut it down... When I tryed to boot up again it wouldn't power up. After a few tweeks I got it to power up but now it wont boot from the hard drive, flash drive or a cd. It want to start, then, after a few seconds it stops. Not sher what to do. Can anyone help?
Have you tried Safe Boot?
You also might reset PRAM and reset SMC.
Have you tried booting with the Recovery System? See its possibilities here.
From there you can make repairs to your primary startup partition.
Do you have a backup? If not, do you have an external drive large enough to back up your primary drive? It would be good to have one in case your drive needs repair or replacement. -
please rely if you can help
Either:
The hard drive is dead. A replacement will need to be sourced and OS X reinstalled.
OS X has somehow been corrupted. OS X will need to be reinstalled.
Either way you will need to restore from the original disks that came with the system OR buy a new OS X disc (Tiger/Leopard preferred for the PowerBook G4). -
My older I-MAC gives me a grey screen and flashes a question mark and smiling FINDER face inside a FILE icon. Then the fan begins to run and becomes very loud...and thats as far as it will let me go.
See KB Articles: http://docs.info.apple.com/article.html?artnum=106805 Mac OS X: "Broken folder" icon, prohibitory sign, or kernel panic when computer starts
http://docs.info.apple.com/article.html?artnum=31355 Mac OS: Flashing Globe When Computer Turns On or A folder that has an alternating flashing question mark
http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)). -
G4 displays flashing question mark and blue face at start-up
like the title says, my powerbook refuses to go to the desktop and instead gives me a dark screen and in the center you can just make out a folder icon and on the folder icon flashes a question mark and then that picasso-esque blue smiley face. these two images flash sequentially, one after another.
this started happening about three days ago. the day it started, i got up, checked my email, and then shut the computer down. but then i saw the soft light flashing on the closed laptop that tells me that it is still on. so i figured that i hadn't completed the shut down process all the way. i opened the laptop and almost knocked it off the perch it was on. i grabbed it in time to prevent it from falling, but in the process i mashed some buttons with my thumb. when i turned on the computer, it briefly flashed the desktop and then went dark and started flashing the icons as i described above.
i am in japan right now, so getting ahold of apple in the states is somewhat difficult. any amount of help is very much appreciated. i've already tried a full shutdown by taking the battery out and holding down the power button for 5 seconds, as described on the apple website. this didn't work. i'm not sure which version of OS i have, but i'm pretty sure it is at least 10.0. i got the computer last year right as tiger was coming out.also, the power icon on the power button is not showing any light, and it wasn't showing any light for a day or so before this event happened.
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I need help taking out the grey folder with the question mark and I've try everything except the CD thing because my MacBook didn't come with one so I really need help please
What anti-virus software did you install? Although there's a lot of bad anti-virus software out there, no anti-virus software should cause such a problem. A gray screen with a flashing question mark on a folder means that no bootable system could be found, which means that the system was badly damaged or corrupt. Even installing bad software would not normally cause that, so either there was something badly wrong with the system already or the anti-virus software you tried to install was really, really bad!
As mende1 says, you need to reinstall the system at this point. After your system is back up and running, read my Mac Malware Guide. If, after reading that, you want anti-virus software, use one of the programms recommended in that guide. -
White Screen, Grey Folder with Question Mark and no USB
Hello
I have a iMac, that is in a classroom of similar machines, they are running os v 10.4.6 (ish).
The mac in question had been reported with a fault so i went along to check it and this was a new fault for me.
When the mac boots, it bongs the hdd starts up and then a black white screen appears after a few minutes this changes to a white screen with a flashing grey folder with a question mark.
now reading on the forums, internet etc. i have found that maybe i should boot to disk. tried this but not disk activity.
next i read to boot into verbose mode at which point i find that the USB ports dont seem to be running so i can use a keyboard.
Anyone any ideas how i can troubleshoot this problem or why the problem occurred in the first place?
Thanks for any help offered.This error indicates either that the internal HD has physical problems, or there is corruption on the drive (a failing directory or corrupt system files). You should boot from the Mac's original installation disk, run Disk Utility from the Utilities menu and do Repair Disk on the internal drive. If this fails to recover the drive, you may have to reinstall the system.
Matt -
My screen has gone blank on startup and occasionally a grey folder with a question mark appears. I have tried rebooting either by pressing the start up with power or pram.. Neither attempts have worked ! My iMac is 2008. Please help :)
Hey Carolinearnold!
I have an article for you that seems to address this issue and can provide some troubleshooting steps for you:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
When booting up get flashing apple folder with question mark and no sign, why?
When booting up get flashing apple folder with question mark and no sign, why? Computer will not open up. I have tried resetting the Pram. I can access the hard drive from another computer holding down the t key when starting up the Macbook Pro. What to do next?
The cable connecting the HDD to the logic board may be faulty. If the internal HDD can boot the MBP when in an external enclosure, that will confirm this issue. If not, the HDD may need to be replaced.
Ciao. -
My old iMac (screen sits on a white dome) opens with a tiny folder that flashes a question mark, instead of a login to user's desktop, when booting up after a forced shutdown. How do I get my operating system working again? Thanks --Jim
The blinking question mark indicates that the firmware could not find a valid Operating System on your machine.
Your harddrive may have failed. Your filesystem may have be come corrupted.
Try these things.
-- try to boot up from the installation disc.
The startup manager will list all of your bootable partitions then give you a choice of which to boot. Hold down the option key then power on. Continue holding down the option key until you see the startup manager. This brings up the startup manager. Click on your hd or disc. Click on right arrow key.
-- Sometimes if volumes don't appear in Startup Manager (what you get when you hold down the Option key at startup), you need to reset the Mac's PRAM, NVRAM, and Open Firmware. Shut down the Mac, then power it up, and before the screen lights up, quickly hold down the Command, Option, P, and R keys, until the Mac has chimed twice more after the powerup chime.
Then, before the screen lights up, hold down Command-Option-O-F until the Open Firmware screen appears. Then enter these lines, pressing Return after each one:
reset-nvram
set-defaults
reset-all
"The reset-all command should restart your Mac. If so, you have successfully reset the Open Firmware settings."
http://support.apple.com/kb/TS1812?viewlocale=en_US
Should the fail...
Try taking the battery out for 10 minutes. Put battery back in. Cross fingers. Power the machine back on.
How to eject a cd from the internal cd drive:
eject cd
List of devices:
devalias
List of variables:
printenv
More than you ever wanted to know about open firmware
http://www.firmworks.com/QuickRef.html -
White screen with a flashing folder & question mark
My IMac froze today and when I turned it off and then back on, it just sticks on a white screen with a flashing folder & question mark... Help?
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
my older ibook g4 is locked up with an icon flashing. looks like a file folder flashing a blue and white face/question mark. what is this?
Apple's suggestions for dealing with the flashing question mark folder:
http://support.apple.com/kb/TS1440?viewlocale=en_US
Niel has summed it up pretty nicely. -
My MacBook Pro turns on but not all the way, it gives me an icon of a grey folder with a question mark in the middle, and won't go further that that. Anyone knows why, or what's the problem?
If these do not resolve the issue or if you are not comfortable with proceeding through these steps then take your Mac to an Apple store or an Apple Authorized Service Provider. An Apple store will perform these initial steps, diagnose the problem, and give an estimate for repairs (if needed). If the Mac is less than one year old or is covered by AppleCare any repairs would be free.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
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