Screen is permanently black on my iMac 2011, need help
Hi guys, I have an iMac 2011 21" and it works really great, I have bootcamped it for some games which also works great. But today I when I was rebooting to Windows after I had updated the Mac a problem occured. As the computer shut down in Mac mode the screen went black as normally, and it began starting in Windows mode, the startup sound came as normal but the screen stayed black. I waited for a few mins and it remained black. I restarted it and the startup sound came as usual but again, no lights. The computer was pretty hot when i felt it also, could that be a cause? I tried removing the loadcable completely for like 10 mins and started it again, same problem. I also can't see anything on the screen if i have light from a flashlight, I tested the Alt + CMD + P + R combo and it didn't work. Tested to put the Mac disc in and press C at startup, didn't work.
And also, the computer is working, because I can hear sounds (lower and higher the volume) and i pressed some keys and then Enter, and the "failure" sound came. Also, I'm not 100 % sure if the computer is in Windows or Mac at the moment, even though it was going to boot in Windows, it feels like it's in Mac, because there were no Windows sounds.
Please help me, thanks in advance!
- Axel
Try booting up in Safe Mode , it will take longer than normal but does stuff during that time. If it isn't on in a couple of minutes we have a problem. If safe mode doesn't help try this reset:
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
If that doesn't help you may be experiencing a video failure.
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Kernal Panic: iMac 2011: Please help.
Hi, everyone,
A few months ago, a friend's iMac started to crash during random events. Sometimes while on Facebook, sometimes while just surfing the Internet, and sometimes just word processing. I wrote about it in this thread: https://discussions.apple.com/message/19560212?ac_cid=op123456#19560212
He brought it to Apple Genius at Apple Store here in town. The Genius ran it through a series of hardware checks and a stress test and couldn't recreate the issue. His only advice was "to shut down once in a while."
Sure enough, the panics continued to happen, always for a different reason. I finally suggested to my friend after some tests from the above thread, to do a Erase and Install of the operating system. This seemed to have fix the issue, but sure enough, the panics resurfaced. Yesterday, the machine had four panics in one day. At this point, I think my friend should take it back to the Apple Store, speak with a Genius and ask them to review all these logs. Basically, making sure he doesn't leave the store until they agree to take a real look at the computer. At this point, he has 10 to 12 crash logs. Here is the latest one:
Any advice would be appreciated.
Fri Nov 2 20:13:03 2012
panic(cpu 1 caller 0xffffff80002251fb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x9, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/x86_64/pmap.c:2741
Backtrace (CPU 1), Frame : Return Address
0xffffff80601738a0 : 0xffffff8000204d15
0xffffff80601739a0 : 0xffffff80002251fb
0xffffff8060173a10 : 0xffffff800022691f
0xffffff8060173a90 : 0xffffff800021b545
0xffffff8060173b00 : 0xffffff80002184b1
0xffffff8060173c00 : 0xffffff80002188b3
0xffffff8060173c30 : 0xffffff80002a6813
0xffffff8060173d40 : 0xffffff800027522f
0xffffff8060173e10 : 0xffffff8000292b1b
0xffffff8060173e50 : 0xffffff8000205536
0xffffff8060173e80 : 0xffffff80002029eb
0xffffff8060173ef0 : 0xffffff8000274176
0xffffff8060173f60 : 0xffffff80002c3095
0xffffff8060173fa0 : 0xffffff80002e4894
BSD process name corresponding to current thread: Finder
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 16612190045998
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.5 (addr 0xffffff7f81316000, size 0x65536) - last unloaded 80663980052
loaded kexts:
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.8f3
com.apple.driver.AppleMikeyDriver 2.0.8f3
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.kext.ATIFramebuffer 6.4.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros9388 426.35.3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.48
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.ATIRadeonX3000 6.4.2
com.apple.driver.AppleIntelHDGraphics 6.4.2
com.apple.driver.AppleIntelSNBGraphicsFB 6.4.2
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.9
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.iokit.IOAHCIBlockStorage 1.6.6
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 4.2.5
com.apple.driver.AppleFWOHCI 4.7.7
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.2.6
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleBluetoothHIDKeyboard 141.5 - last loaded 19029232923
com.apple.driver.IOBluetoothHIDDriver 2.4.5f3
com.apple.driver.AppleHIDKeyboard 141.5
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.DspFuncLib 2.0.8f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.4
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAController 2.0.8f3
com.apple.iokit.IOHDAFamily 2.0.8f3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.17
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.17
com.apple.driver.AppleBacklightExpert 1.0.2
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 6.4.2
com.apple.kext.ATISupport 6.4.2
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.9
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBHIDDriver 4.2.5
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.9
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.9
com.apple.driver.AppleUSBMergeNub 4.2.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOFireWireFamily 4.2.7
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.2.6
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.3.0
Panic(CPU 0): Unresponsive processor, TLB state:0
RAX: 0x0000000000301005, RBX: 0xffffff800be1e000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff805a9d3dd0, RBP: 0xffffff805a9d3de0, RSI: 0xffffff7f810167e0, RDI: 0xffffff800be1e000
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80004f4ece
R12: 0x0000000000000000, R13: 0xffffff800085ae38, R14: 0xffffff7f80ffbfa6, R15: 0xffffff800dad56b8
RFL: 0x0000000000000246, RIP: 0xffffff7f812f2119, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff800010bf50 : 0xffffff80002d76f6
0xffffff800010bf80 : 0xffffff80002d0322
0xffffff800010bfd0 : 0xffffff80002e40d2
0xffffff805a9d3de0 : 0xffffff7f812f239a
0xffffff805a9d3e60 : 0xffffff7f80ffbd5b
0xffffff805a9d3f10 : 0xffffff7f80ffc08d
0xffffff805a9d3f30 : 0xffffff800053e46d
0xffffff805a9d3f60 : 0xffffff8000285b66
0xffffff805a9d3fa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleUSBEHCI(4.2.6)@0xffffff7f812ec000->0xffffff7f81303fff
dependency: com.apple.iokit.IOUSBFamily(4.2.6)@0xffffff7f80fdd000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80800000
com.apple.iokit.IOUSBFamily(4.2.6)@0xffffff7f80fdd000->0xffffff7f81016fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80800000
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleUSBEHCI(4.2.6)@0xffffff7f812ec000->0xffffff7f81303fff
dependency: com.apple.iokit.IOUSBFamily(4.2.6)@0xffffff7f80fdd000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80800000
BSD process name corresponding to current thread: kernel_task
Panic(CPU 3): Unresponsive processor, TLB state:0
RAX: 0x00000000ffffffff, RBX: 0x0000000000000002, RCX: 0xffffff800bb07460, RDX: 0xffffff805a9c505c
RSP: 0xffffff806069bc60, RBP: 0xffffff806069bc70, RSI: 0xffffff8060635000, RDI: 0xffffff804b867004
R8: 0x0000000000000001, R9: 0x000000000000012c, R10: 0x0000000000008000, R11: 0x0000000000000033
R12: 0x0000000000002710, R13: 0x0000000000007000, R14: 0xffffff804b867004, R15: 0x0000000000000000
RFL: 0x0000000000000286, RIP: 0xffffff7f80bfbf47, CS: 0x0000000000000008, SS: 0x0000000000000000
Backtrace (CPU 3), Frame : Return Address
0xffffff805aa32f50 : 0xffffff80002d76f6
0xffffff805aa32f80 : 0xffffff80002d0322
0xffffff805aa32fd0 : 0xffffff80002e40d2
0xffffff806069bc70 : 0xffffff7f80bd8d9a
0xffffff806069bce0 : 0xffffff7f80c25dbb
0xffffff806069bd00 : 0xffffff7f80c25e45
0xffffff806069bd20 : 0xffffff7f80c26e37
0xffffff806069bd90 : 0xffffff7f80bd26ab
0xffffff806069be20 : 0xffffff7f80bcae57
0xffffff806069be60 : 0xffffff7f80bfd4d8
0xffffff806069be80 : 0xffffff7f80bc8865
0xffffff806069beb0 : 0xffffff7f80b84821
0xffffff806069bed0 : 0xffffff800053be3c
0xffffff806069bf10 : 0xffffff800053b31f
0xffffff806069bf60 : 0xffffff800053afc5
0xffffff806069bfa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AirPort.Atheros9388(426.35.3)@0xffffff7f80b6d000->0xffffff7f80 cb7fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80800000
dependency: com.apple.iokit.IO80211Family(320.1)@0xffffff7f80b48000
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80b2e000
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AirPort.Atheros9388(426.35.3)@0xffffff7f80b6d000->0xffffff7f80 cb7fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80800000
dependency: com.apple.iokit.IO80211Family(320.1)@0xffffff7f80b48000
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80b2e000
BSD process name corresponding to current thread: kernel_taskIt's a hardware fault. To reproduce the issue at the Apple Store, the hardware configuration must be the same, including any wired peripherals.
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21.5in iMac 2011 -Display Help
Today I bought a secondary 21.5in HP Monitor for my iMac. (Dual Display Setup)
Currently neither my iMac (OSX MNT Lion) or the display can see each other. I am using a Belkin Thunderbolt to HDMI connector and then an HDMI to DVI-D cable. Is there something wrong with my setup? Or do I just have some settings configured incorrectly?
Methods Ive Tried:
Detect Displays
CMD + Option + P + R
PRAM ResetHere is the Apple version:
http://store.apple.com/us/product/MB570Z/B/mini-displayport-to-dvi-adapter -
5c - screen went gray/black, restored to factory, still nothing - help?
Please lmk if you have any ideas on how to get my screen back on phone - no damage, no trauma - just went blank. Restored to factory setting and still nothing ~
Howdy ttaaddaa,
Thanks for using the Apple Support Communities.
If you have restored your device and it is still having this issue where the screen is blank, please seek service for your iPhone.
Apple - Support - Service Answer Center
Cheers,
Alex H. -
IPod Touch 5gen screen suddenly turned BLACK???? PLEASE HELP and give me a useful reply!
PLEASE PLEASE HELP ME I'M FREAKING OUT.
Ok so I DO NOT HAVE WARRANTY ANYMORE. My ipod is over an year old.
Ok my ipod was working fine and I put it in my backpack and when I took it out 5mins later and tried to turn it on with the top button (since my home button DOES NOT WORK and is STUCK, idk how that happen either ugh) it would NOT turn on. My ipod was around 50% battery (plz do not say the battery indicator is unreliable because it was half charged). So I plug into my computer and itunes won't recognize it and I plug it to a wall charger and it wont turn on!!!!!!
Please give me a useful reply!If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
My first desktop was a Macintosh. Since then I have had 22 years of PC's. I am back now with my new iMac but my machine appears to be running slow. Will an upgrade in memory from 512 MB improve performance? The price of an upgrade at the Apple store is $600 for 2x1GB. Are there better alternatives? Where should I shop?
Thanks so much. I appreciate your help.
FredHi again,
I agree with Glor re: MS Apps...
But the searches you're doing should go rather quickly. You can try downloading a different browser like Firefox and see if that helps speed up your internet experience. Personally, I like Safari and have not had any problems, I also use Firefox as well.
One last thing to look into is tuning up your machine: http://www.thexlab.com/faqs/performance.html - follow the link at "Perform regular maintenance", I use the Terminal method, and found my iMac runs very consistently, quieter and a bit quicker...
Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.7) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620
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