Screen isuue

My Screen was broken and it wasn't a physical damage.
As per Apple IT Clinic in Bahrain and they confirmed that they contact Apple and the ISPS said its out of coverage.
I checked with apple IT in Taiwan and Singapore and they confirmed that its not physical damage and it should be covered by apple warrenty, i wonder how the ISPS refuse this just throw online check prosses ?
If the ISPS was right and its physical damaged .. is apple product so bad to be damaged without any crash or hit ?
I used apple product for the last 4 years ( Iphone, Ipod, Ipad and Macbock air ) i never faced any issues like this before and i lost around $680 to fix my screen .. this make me think again about all apple products.
My case ID 467824788
Thanks

My Screen was broken and it wasn't a physical damage.
As per Apple IT Clinic in Bahrain and they confirmed that they contact Apple and the ISPS said its out of coverage.
I checked with apple IT in Taiwan and Singapore and they confirmed that its not physical damage and it should be covered by apple warrenty, i wonder how the ISPS refuse this just throw online check prosses ?
If the ISPS was right and its physical damaged .. is apple product so bad to be damaged without any crash or hit ?
I used apple product for the last 4 years ( Iphone, Ipod, Ipad and Macbock air ) i never faced any issues like this before and i lost around $680 to fix my screen .. this make me think again about all apple products.
My case ID 467824788
Thanks

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