Screen not turn on durgin calls

Hi All,
I'm having problems with the iPhone screen during calls.
The screen turn off when is near to the ear/face but does not turn on when is far from ear/face.
What can I do to solve this trouble?
Also I'd like to know if is it software or a hardware problem? Because the device is new.
Device information:
iPhone 32GB
iPhone OS version 3.1.3 (7E18)
Thanks in advance,
Wesley

Do you have the iPhone in a case? If so, try removing the case. Some cases (those not designed specifically for the iphone 3G/3GS) block/interfere with the proximity sensors.

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Why is my iPhone screen not turning off?

Why is my iPhone screen not turning off?

Sorry, my previous post was meant for another thread.
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Message was edited by: Alfred DeRose

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Screen not turn on durgin calls

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