Screen not turning off during call

When I am holding the phone up to my ear, the screen goes black, but if I move it away just a little bit the screen lights back up. So during calls I am hitting keys on the touchpad, placing the call on hold, muting calls, etc.
This was not a problem on my 3g. Is there a way to fix this?

This is a proximity sensor known issue, will be addressed by apple in the next update (4.1), they still in the beta3 testing:
http://discussions.apple.com/thread.jspa?threadID=2551039&start=0&tstart=0
SASA43

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Screen often turns off during calls - Unable to turn back on

Hello,
Often times during calls my screen will turn off - it does not respond to pushing the home button and will only turn back on if I press the sleep button repeatedly 6 or 7 times. Is there a fix for this? Does apple know about this bug?

Following an older post I have done the following:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
This worked for me. I hope this helps and thank you to Texas Mac Man who I got this info from. :-)

Screen not turning off

why is my screen not turning off during a conversation - when I put it to my ear the screen does not turn off and I touch the hold and all the other buttons while talking. I tried switching it off and restarting it .
thx

Try a reset, hold home button and sleep/wake button down together until phone shuts off. Release the buttons when this happens and the phone should come back on. Give it minute to turn on completely and then do a test call to see if it is still happening. May need to do a restore but definitely back up the device before doing that.

My LCD does not turn off during the call. I have a iphone 4. What do i do?

My LCD does not turn off during the call. I have a iphone 4. What do i do?

You may have a defective proximity sensor but try some basic troubleshooting first...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue.

Why is my iPhone screen not turning off?

Why is my iPhone screen not turning off?

Sorry, my previous post was meant for another thread.
You can try resetting your iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists.
Message was edited by: Alfred DeRose

During phone calls the screen doent turn off, during phone calls the screen doesn't turn off

The phone screen doesnt turn off when i put it on my ear to make a phonecall

This may very well be an issue with the proximity sensor. Take it to an Apple Store; they'll be able to let you know for sure. But first, to rule out a software issue, try a reset: Hold the home and power buttons at the same time until the Apple boot logo appears.

Preventing iTouch screen from turning off during enhanced audio book play

I have created an enhanced audio book (.m4a format) using GarageBand. When playing this file back on an iTouch the screen automatically turns off approximately every minute. Touching the screen will turn it back on, but I would prefer that the user not have to repeatedly touch the screen during playback.
Is there a setting of ID tag that I need to change to prevent the iTouch screen from automatically turning off?

Thanks for the suggestion. I had my iTouch autolock set to 1 minute, which appears to be what was causing the problem. Changing it to "never" has resolved the issue.
Thanks!

Device screen not turning off + Media Player Problems

My screen does not turn off, I checked the settings in screen/keyboard and they are set but don't seem to work. This is causing my battery to drain.
Also, I am having intermittent media player problems.
Suggestions?

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Screen not turning off when closing the lid

I have Windows 7 64-bit installed on my MacBook Air 13.3" as the only OS.
Everything is working great with the bootcamp drivers except that when I close the lid the screen does not turn off. I don't want to turn off the notebook but only want the screen to turn off when the lid is down. I have looked a lot for a solution and am not able to find anything which can solve this problem.
There is nothing in the power options that can be done. Bootcamp is supposed to recognize this by itself, but unfortunately it doesn't.
Does anyone know a work around for this?
Thank you

That is correct. I have noticed the same thing. Windows 7 gives better battery life on MacBook Air then Mac OSX.
I went to talk to a Genius about this, pretty useless, told me to wait for an update. It has been half a year but no update yet. This is the only problem with the Bootcamp drivers I have experienced. I have managed to live with it, but is still pretty annoying. I always once in a while think about finding a way to fix it, but there is nothing that can fix this problem. Unless someone at Apple sees and listens to what is going on in the online fourms and fix the problem.

Screen not turn on durgin calls

Hi All,
I'm having problems with the iPhone screen during calls.
The screen turn off when is near to the ear/face but does not turn on when is far from ear/face.
What can I do to solve this trouble?
Also I'd like to know if is it software or a hardware problem? Because the device is new.
Device information:
iPhone 32GB
iPhone OS version 3.1.3 (7E18)
Thanks in advance,
Wesley

Do you have the iPhone in a case? If so, try removing the case. Some cases (those not designed specifically for the iphone 3G/3GS) block/interfere with the proximity sensors.

6 plus turns off during calls

i am on my second 6plus and having the same issue. My issue is that the phone shuts off 20% of the time during calls. The phone will be dark for 20 seconds and then the apple logo appears to start back up, like it is rebooting. After the logo reappears the phone home screen comes back up and the caller is still there. So I don't ever loose the call, I just loose the ability to hear or saying anything. Plus the phone is dark like it is completely turned off. I know another phone will not fix this, anyone know the software issue? sprint is the carrier

Hello Mwcourter,
Having your device replaced multiple times can certainly be frustrating. After reviewing your post, it sounds as though your device is resetting during use. I have located an article that can help with software issues. Have you attempted to restore the device to factory settings without restoring from a backup? Test the issue on a new installation, and make sure that it works. Then use the same article to restore from your backup to either verify it still works, or isolate the issue to the backup itself.
How to erase your iOS device and then set it up as a new device or restore it from backups
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

N95 phone turns off during calls

Hi, can pls someone advise me how to stop the phone switching it self off for no apparent reason during calls also during other usage. It will turn on again but cuts off all applicationsMessage Edited by the_plumber1 on 23-Apr-200711:09 PM

i have a similar problem with my handset...im sending it back to my supplier as they seem to think there is a fault on it.

IPhone 5 speaker turns off during call

32gb iPhone 5. When on speaker during call, switches automatically back to iPhone inadvertently. On call with only one person. No incoming calls causing issue.
Tested on other calls by putting phone on solid surface without touching. Not a PIBPAC error. Please advise if you're experiencing similar issue and how you solved for it. Thank you

I figured out a solution. Apparently it was a software malfunction. I got the toll free number off the web (1-800-MY-APPLE) and called and gave them my information. They gave me three different options to send my phone in for repair or replacement. The entire replacement process took a out 5 days from the day I called to the day I received the new phone and ended up costing me absolutely nothing. The apple support team was very friendly, courteous, and knowledgable. A software malfunction sounds like it could be your issue, you may want to look into this! Hope this helped!

Cannot get screen to turn on during call after Jelly Bean

Got my Jelly Bean update the other day. Afterward I noticed the issue when trying to check my voicemail. Called *86, screen went black and I was unable to get it back on using the power button (like I usually do) so I could not enter my voicemail pin. Verified the phone was still on the call since it would tell me to enter my pin and then finally hang up. I cannot get the screen to come on via other calls either incoming or outgoing. This makes the phone virtually useless as a phone since the update. I have done a full factory reset following the instructions on Verizon's site and prevented the phone from doing a full restore, so it did not pull down all of my apps again in case that was somehow a problem. Still no joy. Does anyone know how to fix this?

Sorry, the email alert got eaten my by spam filter and I just found it.
I have a screen protector on the phone, but not a case. I have had my device for about two years now. There is no damage to the phone at all. The device was working perfectly fine until the Jelly Bean update. Ever since then I have had this problem.
After reading MitchF's response I removed the screen protector that I had on the device and it appears that it may be working at this time.
What does not make sense to me is that why, as soon as I got the JB update, my screen protector became a problem when it had been working just fine through past updates to 4.0+ for almost two years (minus the last few weeks).

Nokia 5530 - turns off during calling

Hi!
I have a problem with my nokia 5530. If somebody calls me after i pick up a call, phone is turnig off. Same situation when im making a call. Only puting a phone in loudspeaker mode (or with headset) is solving that problem. I've tried a hard reset, updating, etc.
Please help I dont want to be sad on christmas.
Solved!
Go to Solution.

You're not alone - it seems there are quite a lot of 5530s with such a problem.
Here are links to some of the similar threads (you might find something useful):
/discussions/board/message?board.id=smartphones&thread.id=156140&view=by_date_ascending&page=10
/discussions/board/message?board.id=smartphones&message.id=182183&query.id=458600#M182183
I have the same problem - even went to repair center. They said it was some loose part/connector and it looked that phone was fixed - I was able to make/receive calls with it - for a day. Then the problem reappeared and tomorrow I'll go again to complain. I hoped it was some firmware issue - but it seems I got a malfunctioning unit - so I hope they'll replace it.
Therefore I advise you to send yours to repair.

Screen not turning off during call

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